Adjustment to branch business arrangement of HSBC China due to epidemic prevention and control

To aid in prevention and control of novel coronavirus-caused pneumonia, and effectively protect your health and safety. HSBC Bank (China) Company Limited hereby notify you that we are temporarily adjusting the business arrangement of our personal banking branches as below.

  • From 24 February to 1 March 2020, below listed branches/sub-branches will be open on weekdays, but cash service is not available except for specific branches/sub-branches. The business hours of these branches/sub-branches will be temporarily adjusted to 10 a.m. to 4 p.m. from Monday to Friday.
  • If you do need to visit our branch/sub-branch with emergencies, please call our 24-hours Customer Service Hotline at 95366 prior to your visit for more details.
  • Face-to-face service will be not available in other branches/sub-branches across the country during this period due to the epidemic prevention and control.

 

The arrangement of listed branches/sub-branches might be adjusted as the needs of local epidemic prevention and control.

Instead of going into a branch, we highly recommend you to do your banking using the HSBC China WeChat service account (HSBC China customer service), HSBC China mobile banking or HSBC China personal internet banking for convenient financial services. We will always strive to make sure our digital platforms work seamlessly.

Reminder: To protect your health, our branches will be disinfected on regular basis. When you visit any of our branches, please be sure to wear a mask and cooperate with our staff to take temperature.

HSBC China has been paying close attention to the status of novel coronavirus, and actively work on the epidemic prevention and control under guidance. We will continue to provide high-quality customer service while protecting the health and safety of you and our staffs. We will make further announcements for any other adjustments.

Thank you for your understanding and support.

HSBC Bank (China) Company Limited

23 February 2020

Notification on Adjustment of Part of Retail Banking and Wealth Management Business During Epidemic Prevention and Control Period

To cooperate with current prevention and control of viral pneumonia caused by novel coronavirus, and effectively protect your safety and health, we hereby notify you that the available channels and business hours1  for part of our retail banking and wealth management business will be updated from 17 Feb 2020 as below.

  • Local Unit Trust (LUT) / MRF-recognized HK Funds (MRF) (distribution products): HSBC Internet Banking and Mobile Banking can support subscription, redemption, regular investment plan and switching (if applicable) of LUT and MRF.
  • Overseas Investment Plan - QDII Offshore Fund (QDII Fund, self-owned product): HSBC Internet Banking, Mobile Banking and WeChat Service Account can support redemption and switching of QDII Fund (subscription of new QDII Fund is temporally unavailable).
  • Structured Deposits (self-owned product) including Dual Currency Investment (DCI) and Enhanced Yield Investment (EYI): HSBC Internet Banking and Mobile Banking can support subscription of Structured Deposits (excluding matured Partial Capital Protected DCI and EYI). 
  • New Application for Insurance Products: All new applications for insurance products in branch channel will be suspended till further notice.
  • Existing Insurance Products:(1) Policy Renewal: Due amount will be deducted from your designated account as planned; (2) Claims, After-Sale Policy Service, Surrender and Value-Added Service: You can submit the application by calling the hotline, mailing the relevant application form to the address or visiting the WeChat service account of the relevant insurance company. Please note that insurance companies have opened green channel for claims related to the coronavirus with simplified procedures and efficient follow-up process. In some cities the application can be delivered through HSBC branch.(please call HSBC China service hotline 95366 to make an enquiry in advance).
  • Time Deposit (TMD), Certificate of Deposit (CD): HSBC Internet Banking and Mobile Banking will 7x24 accept customer’s TMD instruction (please note that any transaction instruction submitted on a non-business day will be proceeded on next business day)., HSBC Mobile Banking will 7x24 accept CD subscription instruction. 
  • Transfer and Payment: HSBC Internet Banking and Mobile Banking will 7x24 accept customer’s payment instruction for RMB domestic transfer, RMB mobile number payment, and FCY international transfer (please note that any RMB domestic transfer above RMB50,000 or any FCY international transfer instruction placed on a non-business day will be processed on next business day). Third party payment services (including Alipay, Tenpay, JD Pay) are also available 7x24.
  • Foreign exchange (FX) service: HSBC Internet Banking, Mobile Banking and WeChat Service Account can support FX transactions.
  • HSBC Global Transfer (GT), HSBC International Education Payment (IEPS): HSBC Internet Banking and Mobile Banking will 7x24 accept customer’s GT instruction. HSBC Mobile Banking will 7x24 accept customer’s IEPS instruction paid by FCY fund, IEPS instruction paid by RMB fund will be accepted during FX conversion service hours.
  • Debit Card Issuance: We have resumed debit card production and delivery step by step since 10 Feb 2020.
  • Mortgage Application: We will arrange interview and collection of application material step by step since 17 Feb 2020 subject to local government’s arrangement.
  • Enquiry on Opening Branches/Sub-branches and Making an Appointment: Some branches may delay the opening or adjust the service scope temporarily after the Spring Festival (such adjustment will be separately announced). If you need to visit any of our branches recently, please feel free to call HSBC China service hotline 95366 in advance for detailed information and make an appointment.

We will update the available channels and business hours1 for our retail banking and wealth management business from time to time based on the need of epidemic control for your notice.

Note 1: Unless otherwise specified, all instructions placed via HSBC Internet Banking, Mobile Banking and/or WeChat Service Account are also subject to the trading hours as stated therein. 

During this period, we highly suggest you could go out less and use HSBC China WeChat Service Account, HSBC China Mobile Banking, HSBC China Personal Internet Banking or other self-service terminals to handle the business. Sorry for any inconvenience caused, and thank you for your understanding and support.

Thank you for your understanding and support.

HSBC Bank (China) Company Limited

15 February 2020

HSBC China Mobile Banking App

A safe and convenient platform for you to manage your finances at your fingertips.

HSBC China WeChat service account

Access our online banking services and know more about our latest offers and rewards.

HSBC China WeChat subscription account

Stay updated on global economic issues and capture investment opportunities.

This is the notification of update on tariff of accounts and services for personal customers and it will come into effect on 1 January 2020.

Warning on Fraudulent Mobile Banking Application

Dear customers,

Recently, we find there are fraudsters illegally offering foreign exchanges online speculation opportunity to induce victims to scan fake QR code and download fraudulent HSBC mobile banking application (app), which could lead to potential risk of financial loss and personal information leakage. We hereby sincerely remind customers that please do not scan the QR code from unknown sources or download mobile banking app through unofficial channels. If you wish to use our mobile banking, please always download it through HSBC official website or authorized app store. If you find any suspicious applications or QR codes, please contact us in time.

If any questions, please contact HSBC 24/7. HSBC China Customer Service Hotline:95366

Thank you for your understanding and cooperation.

HSBC Bank (China) Company Limited

30 May 2019

Notification of unexpected restrictions on the use of personal bank accounts

Dear customers,

In order to protect your account safety, we will regularly contact you to review personal and account information. During this time, you may encounter unexpected restrictions on your personal account usage, this may be caused by incomplete personal information you have retained with us. We have sent a text message (or paper letter) to remind you to update the information in time. If you fail to receive or update the information, your personal account service may be affected.

If any question, please call HSBC during 9:00-18:00 Monday to Friday.

Contact link: https://www.hsbc.com.cn/en-cn/help/contact/

Thank you for your understanding and cooperation.

2 Jan 2019

Dear customers,

In accordance to the requirements in "the Administrative Measures on Due Diligence of Tax Related Information in respect of Non-Resident Financial Accounts", the Bank will conduct due diligence of tax related information in respect of non-resident financial accounts on the current pre-existing individual clients. Your cooperation of the due diligence task is highly appreciated if the date of your individual account opened is before 30 Jun 2017. If you don’t provide relevant information timely, we will use the information we already hold in our records to determine your tax residency and report to relevant tax authorities.

If you have any queries, please feel free to find your relationship manager or contact us at 400-820-1818 (In Mainland China) 86-400-820-1818 (Outside Mainland China) and press "0" for help after PIN verified. Our service hour is Monday to Friday, 9:00 AM – 18:00 PM (Beijing Time).

HSBC Bank (China) Company Limited

30 Sep 2018

Dear customers,

HBCN will officially stop issuing foreign currency demand draft to Hong Kong since 1 January, 2019. You can visit our branch for cross-border remittance or make convenient and efficient overseas transfer through digital channels such as Personal Internet Banking, WeChat banking, mobile banking, etc. Thank you for your understanding and support! For any enquiries, you can refer to HSBC website www.hsbc.com.cn, or refer to your HSBC debit card for more detail information.

Premier Service hotline: 400-820-8828, Advance Service hotline: 400-820-8878.

HSBC Bank (China) Company Limited

20 Sep 2018

From 28 November , 2016, the service hours of online FCY/CNY conversion has been adjusted to 9:30AM-6:00PM, Monday to Friday each working day. The service hours of online FCY/FCY trading will be adjusted to 7/24.  [28 November, 2016]

*You will leave hsbc.com.cn by clicking non-HSBC links. Those links may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC has no control over non-HSBC websites and is not liable for your use of them.