Mandatory information

This is the notification of update on tariff of accounts and services for personal customers and it will come into effect on 2 July 2020.

Warning on Fraudulent Mobile Banking Application

Dear customers,

Recently, we find there are fraudsters illegally offering foreign exchanges online speculation opportunity to induce victims to scan fake QR code and download fraudulent HSBC mobile banking application (app), which could lead to potential risk of financial loss and personal information leakage. We hereby sincerely remind customers that please do not scan the QR code from unknown sources or download mobile banking app through unofficial channels. If you wish to use our mobile banking, please always download it through HSBC official website or authorized app store. If you find any suspicious applications or QR codes, please contact us in time.

If any questions, please contact HSBC 24/7. HSBC China Customer Service Hotline:95366

Thank you for your understanding and cooperation.

HSBC Bank (China) Company Limited

30 May 2019

Notification of unexpected restrictions on the use of personal bank accounts

Dear customers,

In order to protect your account safety, we will regularly contact you to review personal and account information. During this time, you may encounter unexpected restrictions on your personal account usage, this may be caused by incomplete personal information you have retained with us. We have sent a text message (or paper letter) to remind you to update the information in time. If you fail to receive or update the information, your personal account service may be affected.

If any question, please call HSBC during 9:00-18:00 Monday to Friday.

Contact link: https://www.hsbc.com.cn/en-cn/help/contact/

Thank you for your understanding and cooperation.

2 Jan 2019

Dear customers,

In accordance to the requirements in "the Administrative Measures on Due Diligence of Tax Related Information in respect of Non-Resident Financial Accounts", the Bank will conduct due diligence of tax related information in respect of non-resident financial accounts on the current pre-existing individual clients. Your cooperation of the due diligence task is highly appreciated if the date of your individual account opened is before 30 Jun 2017. If you don’t provide relevant information timely, we will use the information we already hold in our records to determine your tax residency and report to relevant tax authorities.

If you have any queries, please feel free to find your relationship manager or contact us at 400-820-1818 (In Mainland China) 86-400-820-1818 (Outside Mainland China) and press "0" for help after PIN verified. Our service hour is Monday to Friday, 9:00 AM – 18:00 PM (Beijing Time).

HSBC Bank (China) Company Limited

30 Sep 2018

Dear customers,

HBCN will officially stop issuing foreign currency demand draft to Hong Kong since 1 January, 2019. You can visit our branch for cross-border remittance or make convenient and efficient overseas transfer through digital channels such as Personal Internet Banking, WeChat banking, mobile banking, etc. Thank you for your understanding and support! For any enquiries, you can refer to HSBC website www.hsbc.com.cn, or refer to your HSBC debit card for more detail information.

Premier Service hotline: 400-820-8828, Advance Service hotline: 400-820-8878.

HSBC Bank (China) Company Limited

20 Sep 2018

Issuance Date: 3 January 2020

Effective Date: 3 January 2020

HSBC Bank (China) Company Limited (“HSBC”, “the Bank”, “we” or “us”) take personal information confidentiality and security very seriously, and strive at all times to protect personal information and privacy of our customers and other related information subject (“you” or “Personal Information Subject”) according to law. We therefore formulate this Personal Information and Privacy Protection Policy (this “Policy”) to help you understand the purposes, methods, and scope of personal information we collect and use, our practices regarding personal information and privacy protection, your rights and interests with regard to personal information and privacy and how to assert your rights and interests. Please read through this Policy carefully and pay particular attention to the provisions that are bolded and/or underlined.

This Policy shall apply to personal information of you and related parties that may be involved when you visit, browse, or use our website or any mobile device application of us, apply for or use any product, device or service of us, handle any business or make any transaction with us, participate in any of our marketing events and surveys, apply for any position with us, and/or in any way contact or correspond with us, no matter the information is provided by yourself or by the related parties, or collected or acquired by us from other sources according to law, regulation, regulatory provision, or based on your or related parties’ authorisation or consent.

The table of content of this Policy is set out as below:

I. How We Protect Your Personal Information

II. How We Collect Your Personal Information

III. How We Use Your Personal Information

IV. How We Store Your Personal Information

V. To Whom We Disclose Your Personal Information

VI. Special Circumstances for Information Collection, Use and Disclosure

VII. How We Use Cookies and Other Technologies

VIII. Your Rights Relating to Personal Information

IX.Protection of Minors’ Personal Information

X.Formulation, Effectiveness and Update of this Policy and Others

We shall collect, use, store, disclose, and protect your and related parties’ personal information in accordance with this Policy. We may separately issue specific privacy policy tailor made for specific channels, products, services, businesses and activities (such as the Personal Information and Privacy Protection Policy for Digital Banking). The specific privacy policy so made shall apply in the specific scenarios as prescribed in such policy. If there is any discrepancy between this Policy and the other agreements entered into or other terms and conditions agreed between you(or relevant parties of which you are representative or with which you have a relationship) and us, such other agreements or terms and conditions shall prevail.

1. Information security is our top priority. We will endeavour at all times to safeguard your personal information against unauthorised or accidental access, processing or damage. We maintain this commitment to information security by implementing appropriate physical, electronic and managerial measures to secure your personal information. We will take responsibility in accordance with the law if your information suffers from unauthorised access, public disclosure, erasure or damage for a reason attributable to us and so impairs your lawful rights and interests.
   
2. The secure area of our website supports the use of Secure Socket Layer (SSL) protocol and 128-bit encryption technology - an existing industry standard for encryption over the Internet to protect data. When you provide personal sensitive information through our website, it will be automatically converted into codes so as to ensure secure transmission afterwards. Our web servers are protected behind “firewalls” and our systems are monitored to prevent any unauthorised access. Our mobile banking application software has passed Unionpay payment application software security test conducted by Bank Card Test Centre.
   
3. We maintain strict security system to prevent unauthorised access to your personal information. We exercise strict management over our staff members who may have access to your personal information, including but not limited to access control applied to different positions, contractual obligation of confidentiality agreed with relevant staff members, formulation and implementation of information security related policies and procedures, and information security related training offered to staff.
   
4. We will not disclose your personal information to any third party, unless the disclosure is made to comply with laws, regulations and regulatory requirements or according to this Policy or other agreement (if any) or based on your or related parties’ express authorisation or consent. When we use services provided by external service providers (entities or individuals), we also impose strict confidentiality obligations on them and request them to abide by our privacy policy and security standards when processing personal information.
   
5. For the security of your personal information, you take on the same responsibility as us. You shall properly take care of your personal information, such as your account information, identity verification information (e.g. user name, password, dynamic password, verification code, etc.), and all the documents, devices or other media that may record or otherwise relate to such information, and shall ensure your personal information and relevant documents, devices or other media are used only in a secured environment. You shall not, at any time, disclose to any other person or allow any other person to use such information and relevant documents, devices or other media. Once you think your personal information and/or relevant documents, devices or other media have been disclosed, lost or stolen, or may otherwise affect the security of your use of our products, devices or services, you shall notify us immediately so that we may take appropriate measures to prevent further loss from occurring.
6. If unfortunately personal information security incident occurs, we will adopt emergency plan and take relevant actions and remediation measures to mitigate the severity and losses in connection therewith. Meanwhile, we will, following the applicable requirements set out in law and regulation, inform you of the basic information of the security incident and its possible impact, the actions and measures we have taken or will take, suggestions for you to prevent and mitigate the risk, and applicable remediation measures. We will inform you about the security incident by email, mail, call, SMS, push notification or through other methods as appropriate in a timely manner. Where it’s difficult to notify each Personal Information Subject, we will post public notice in a reasonable and effective way. Meanwhile, we will report such personal information security incident and our actions in accordance with applicable law, regulation and regulatory requirements.

The above information is the basic information we must collect to provide you with banking products or services, to perform our contract with you and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), you will not be able to use our regular banking products or services.

If you refuse to provide the above information, you are not able to use or enjoy the relevant functions, but your use of other functions of our banking services will not be adversely affected.

9.Please understand that the banking services we provide to you are constantly evolving. If you choose to use any other service not listed above for which we have to collect your information, we will separately explain to you, the purposes, methods, and scope of personal information we collect, through reminders, alerts, interaction with you, agreements entered into with you or other appropriate method, and obtain your consent for that. We will collect, use, store, disclose, and protect your information in accordance with this Policy and other agreements (if any) between you and us. If you choose not to provide certain information, you may be unable to use certain or part of the service, but your use of other services we provide will not be affected.

III.How We Use Your Personal Information

1. We will use your information to realize the purposes and functions mentioned in above Article II of this Policy “How We Collect Your Personal Information”. 
   
2. When you visit, browse, use our website or any of our applications as a visitor, we may use your information for the following purposes:
   (1) to respond to your queries and requests; 
   (2) to provide you with information, products or services that you request from us or which we feel may interest you, subject to your prior consent;
   (3) to perform contracts or agreements entered into between you and us; 
   (4) to allow you to interact with us at our website or applications;
   (5) to notify you about changes to our website or applications;
   (6) to ensure our site or application content is presented in an effective manner on your device; 
   (7) to maintain proper and secure operation of banking business, to prevent and control risk, or to detect and prevent misuse or abuse of our website, applications, products or services; 
   (8) to meet the compliance obligations of us or the HSBC Group, or to comply with any applicable laws and regulations that we and HSBC Group companies are subject to; and
   (9) to make statistics and analysis of the use of our business, products, services or functions. But such statistics will not contain any of your personally identifiable information.
   
3. When you are our prospect or existing individual customer, a connected person of our non-individual customers or a personal guarantor, we may use your information for the following purposes:
   
   (1) to provide you or related parties with products or services, to recognize or verify the identity of you and related parties, or to approve, manage, handle, execute or effect transactions requested or authorised by you;
   (2) to comply with any Applicable Laws (“Applicable Laws” refer to any applicable local or foreign statute, law, regulation, ordinance, rule, judgment, decree, voluntary code, directive, sanctions regime, court order applicable to any member of the HSBC Group, agreement between any member of the HSBC Group and an authority, or agreement or treaty between authorities and applicable to the Bank or a member of the HSBC Group) and any order or requirement from any authority;
   (3) to perform the Bank’s and/or the HSBC Group’s compliance obligations (including regulatory compliance, tax compliance and/or compliance with any Applicable Laws or requirement of any authority), or to implement any policy or procedure made by the Bank and/or the HSBC Group for the performance of compliance obligations;
   (4) to ensure safe and stable financial services, prevention or prohibition of illegal or incompliant activities, to control or reduce risks, to detect, investigate and prevent any real, suspected or potential financial crime (including money laundering, terrorist financing, bribery, corruption, tax evasion, fraud, evasion of economic or trade sanctions, and/or violations, or acts or attempts to circumvent or violate any Applicable Laws relating to these matters) and to manage financial crime risk;
   (5) to collect any amounts due from any debtor;
   (6) to conduct credit or credit reference checks, to verify, obtain or provide credit references or credit information;
   (7) to enforce or defend the Bank or any member of the HSBC Group’s rights, or to perform the Bank or any member of the HSBC Group’s obligations;
   (8) as required by or to fulfil the Bank or the HSBC Group’s internal operational requirements (including for credit and risk management, data statistics, analysis, processing and handling, archiving and recording, system, product and service design, research, development and improvement, planning, insurance, audit and administrative purposes);
   (9) subject to your or relevant parties’ authorization, market or promote relevant products or services to you or relevant parties, to assess your or relevant parties’ interests in relevant products or services, or to conduct market research or survey or satisfaction survey; and
   (10) to obtain or utilize administrative, consultancy, telecommunications, computer, payment, data storage, processing, outsourcing and/or other products or services.
   
4. When you apply for any position with us, we may use your information for the following purposes:
   
   (1) to assess and administer your application for employment, and to conduct background vetting;
   (2) to communicate with you in relation to your application;
   (3) to comply with any Applicable Laws and any order or requirement from any authority;
   (4) to perform the Bank’s and/or the HSBC Group’s compliance obligations (including regulatory compliance, tax compliance and/or compliance with any Applicable Laws or requirement of any authority), or to implement any policy or procedure made by the Bank and/or the HSBC Group for the performance of compliance obligations;
   (5) to monitor and review our recruitment practices; and
   (6) to facilitate our advice to you of other employment opportunities within HSBC Group which may interest you.
   
5. The above information collection and use in this Policy shall not impact our use of your information for the purposes as otherwise agreed between you and us.
6. If we use your personal information for the purposes other than the scope and purposes of information collection and use as set forth in this Policy or in other agreement between you and us, we shall obtain your consent before using your personal information for such additional purposes.
   

IV. How We Store Your Personal Information

Such provision or disclosure will involve cross border transmission of personal information, including information being transmitted to or being accessed from overseas only when the above recipient(s) is an overseas institution/person. Whether it is processed domestically or overseas, in accordance with applicable data protection legislation, your personal information will be protected by a strict code of secrecy and security which, the Bank, other members of the HSBC Group, their staff and third parties are subject to.

2. Transfer
Without your express consent, we will not transfer your personal information to any other company, organization or individual, except in the case of business/asset transfer, restructure, disposal (including securitization), merger, spin-off or acquisition transactions where the transfer is necessary. Where any personal information is transferred, we will request the receiving company, organization or individual to comply with this Policy. Otherwise, they shall obtain separate consent from you.

3. Public Disclosure

We will not disclose your personal information to the public unless we have your explicit consent. If public disclosure is needed, we will inform you the purpose of such disclosure, the type(s) of information being disclosed, and any sensitive information involved.

VI. Special Circumstances for Information Collection, Use and Disclosure

To the extent allowed by laws and regulations, we may collect, use or disclose your personal information without your consent under the following circumstances:

1. where it directly relates to state security or national defence security;
2. where it directly relates to public security, public sanitation or major public interest;
   
3. where it directly relates to criminal investigation, prosecutions, trials or execution of rulings, etc.;
   
4. when it’s urgently required to protect your or other’s life, property or relevant material legal rights and interests while difficult to obtain your authorisation or consent;
   
5. where the information is made available to the public by yourself;
   
6. where the information is from the legitimate public sources, like the legitimate news report, information disclosure by government or other authorities;
7. where it’s required by performance of obligations set out in laws or regulations, or of obligations for financial compliance; or
   
8. where it’s necessary to enter into or perform the contracts at your request.

VII.How We Use Cookies and Other Technologies

1. Your visit, browse, use of any of our website or mobile device applications may be recorded for analysis on the number of visitors to the site and/or applications, general use patterns and your personal use patterns and improving your experience. Some of this information will be gathered through the use of “Cookies”. Cookies are small bits of information automatically stored on web browser in computer or mobile device, which can be retrieved by website and/or applications. Cookies can enable our website or applications to recognise your device and store information about your use of website and/or applications so to provide more useful features to you and to tailor the content of our website/applications to suit your interests and, where permitted by you, to provide you with promotional materials based on your use patterns. We will be able to access the information stored on the Cookies.
   
   The information collected by Cookies is anonymous aggregated data, and contains no name or address information or any information that will enable anyone to contact you via telephone, email or any other means.
2.  Our website and/or applications may also work with third parties to research certain use and other activities on the website and/or application. These third parties include without limitation to Doubleclick, Yahoo!, Nielsen//NetRatings, WebTrends, Google and Adobe.They use technologies such as spotlight monitoring, Web Beacons and Cookies etc. to collect information for such research. They use the information collected through such technologies (i) to find out more about users, including user demographics and behaviour and use patterns, (ii) for more accurate reporting and (iii) to improve the effectiveness of our marketing. They aggregate the information collected and then share it with us. No personally identifiable information about you is collected or shared by Doubleclick, Yahoo!, Nielsen//NetRatings, WebTrends, Google and Adobe with us as a result of this research.
3. Most browsers and/or applications are initially set to accept Cookies. You can manage or disable Cookies based on your own preference. Should you wish to disable the Cookies, you may do so by changing the setting on your browsers and/or applications. However, after changing the setting you may not be able to enjoy the convenience that Cookies bring, but your normal use of other functions of the website and/or applications will not be affected.Different browsers and devices offer different methods for setting changes, and you can find information on how to manage cookie settings on certain browsers via the following links.

1. The Policy is made by us and published at our websites and takes effect on the date of issue. The Policy may be amended or updated from time to time, particularly in the events of major changes as follows:
   
   (1) Major changes in our service model, such as changes in the purpose of processing personal information, changes in the types of personal information being processed, the use methods of personal information, etc.;
   (2) Major changes in our ownership structure, organisational structure, etc., such as changes as result of business adjustments, bankruptcy, mergers, etc.;
   (3) Changes in the main objects of personal information sharing, transfer or public disclosure;
   (4) Significant changes in your rights relating to personal information or in the methods to exercise such rights;
   (5) Changes of our contacts for personal information related requests/enquiries, changes of our contacts for complaint or feedback;
   (6) Other major changes which may significantly impact your interests in personal information.
   We will post the changes to the Policy or the updated Policy through pop-ups, announcements, etc. on our website. Changes to the Policy shall not diminish or limit the rights you should have as a Personal Information Subject under Chinese law.
   
2. Where you provide to us personal information about another person, you should ensure that person acknowledges this Policy and, in particular, tell him/her how we may use his/her information. You should remind that person to read this Policy in advance and may also give him/her a copy of this Policy.
3. In case of discrepancy between the Chinese and English versions of this Policy, the Chinese version shall apply and prevail.

There may be cases on our website when HSBC Bank (China) Company Limited ("HSBC") provides hyperlinks to other locations on the Internet. These hyperlinks lead to websites published by third parties - ie not affiliated with the HSBC Group. They have been included to enhance your user experience and are presented for information purposes only. We endeavour to select reputable websites and sources of information for your convenience. However, by providing hyperlinks to an external website, HSBC does not endorse, recommend, approve, guarantee nor introduce any third parties or the services/ products they provide on their websites.

We are not responsible for the accuracy of the content of any externally linked website or of any web page that links to our site. You follow these links at your own risk and HSBC is not responsible for any damages that may arise from the link. HSBC is not a party to any contractual arrangements entered into by you and the provider of the external website.

Any links to websites that contain downloadable software are provided for your convenience. Again we are not responsible for any difficulties you may face downloading the software or for any consequences from doing so. Please remember that the use of any software that you download from the Internet may be governed by a licence agreement.

Please be mindful that when you leave our website you will be subject to the terms of use and privacy policies of the new website that you visit.

We may also include hyperlinks to other HSBC Group websites for your convenience. The products and services offered on these websites may be limited to persons located in or resident in only that jurisdiction. In addition, the content on these linked websites may not be intended for persons located or resident in jurisdictions that restrict such distribution. The terms and conditions in each HSBC Group entity may differ and should be consulted before using the website.

HSBC is not responsible for the setup of any hyperlink from a third party to any HSBC website. Any links established in this way do not constitute any form of cooperation or endorsement by HSBC. The HSBC Group is not liable for any loss or damage incurred or suffered by you or any third party arising out of the use of such links.

The content and information contained within our website or delivered to you in connection with your use of our website is the property of HSBC and any other third party (where applicable). The trademark, trade names and logos (the "Trade Marks") that are used and displayed on our website include registered and unregistered Trade Marks of HSBC and other third parties. Nothing on our website should be construed as granting any licence or right to use any Trade Marks displayed on our website. We retain all proprietary rights on our website. Users are prohibited from using the same without written permission of the Bank of such or such other parties.

The materials on this website are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, used for creating derivative works or used in any other way for commercial or public purposes without the Bank's prior written consent.

While every care has been taken in preparing the information and materials contained in this site, such information and materials are provided to you "AS IS" without warranty of any kind either express or implied. In particular, no warranty regarding non-infringement, security, accuracy, fitness for a particular purpose or freedom from computer virus is given in conjunction with such information and materials.

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 05 Jul 2020 (Sunday) 02:00 – 04:59. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

3 July 2020

Dear Customers,

Due to system maintenance, our cross-bank real time CNY transfer service (including mobile number transfer) will be temporarily out of services from 19:00 4 July 2020 (Saturday) – 7:00 5 July 2020 (Sunday). During this period, we will reject all inbound transfer request, and outbound payment will be processed once system maintenance is finished at7:00 5 July 2020.We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

3 July 2020

Dear Customers,

Due to system enhancement, the purchase of Certificate of Deposit products will be temporarily unavailable on Mobile Banking channel as from today. Meanwhile, the service will still be available in branches, phone banking, and “汇丰中国客户服务” Wechat service account. The function will soon resume on Mobile Banking channel on 19 May 2020. We are sorry for any inconvenience caused.

HSBC Bank (China) Company Limited

9 May 2020

Dear customers, 

For your personal information and account safety, if you want to update your personal contact information, you may update your mobile number in our branches. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

27 September 2019