Latest notices
Adjustment to branch business arrangement of HSBC China due to epidemic prevention and control
To aid in prevention and control of novel coronavirus-caused pneumonia, and effectively protect your health and safety. HSBC Bank (China) Company Limited here by notify you that we are temporarily adjusting the business arrangement of our personal banking branches as below:
From 13 August 2020, below listed branches/sub-branches will be open on weekdays with non-cash service and wealth management service. Cash service is available for specific branches/sub-branches as well. The business hours are from to 9 a.m. to 5 p.m.
Below listed branches/sub-branches will be open on Saturdays with wealth management service only (counter service not available). The business hours are from to 10 a.m. to 6 p.m. Nevertheless, counter service (including limited cash service) is available from 10 a.m. to 5 p.m. on Saturdays for Shenzhen Shangri-La Hotel Sub-branch additionally.
The arrangement of listed branches/sub-branches might be adjusted as the needs of local epidemic prevention and control.If you have any further questions, please contact our 24-hours Customer Service Hotline at 95366.
Instead of going into a branch, we highly recommend you to do your banking using the HSBC China WeChat service account (HSBC China customer service), HSBC China mobile banking or HSBC China personal internet banking for convenient financial services. We will always strive to make sure our digital platforms work seamlessly.
Reminder: To protect your health, our branches will be disinfected on regular basis. When you visit any of our branches, please be sure to wear a mask and cooperate with our staff to take temperature.
HSBC China has been paying close attention to the status of novel coronavirus, and actively work on the epidemic prevention and control under guidance. We will continue to provide high-quality customer service while protecting the health and safety of you and our staffs. We will make further announcements for any other adjustments.
Thank you for your understanding and support.
HSBC Bank (China) Company Limited
13 August 2020
Other important notices
This is the notification of update on tariff of accounts and services for personal customers and it will come into effect on 30 October 2020.
Warning on Fraudulent Mobile Banking Application
Dear customers,
Recently, we find there are fraudsters illegally offering foreign exchanges online speculation opportunity to induce victims to scan fake QR code and download fraudulent HSBC mobile banking application (app), which could lead to potential risk of financial loss and personal information leakage. We hereby sincerely remind customers that please do not scan the QR code from unknown sources or download mobile banking app through unofficial channels. If you wish to use our mobile banking, please always download it through HSBC official website or authorized app store. If you find any suspicious applications or QR codes, please contact us in time.
If any questions, please contact HSBC 24/7. HSBC China Customer Service Hotline:95366
Thank you for your understanding and cooperation.
HSBC Bank (China) Company Limited
30 May 2019
Notification of unexpected restrictions on the use of personal bank accounts
Dear customers,
In order to protect your account safety, we will regularly contact you to review personal and account information. During this time, you may encounter unexpected restrictions on your personal account usage, this may be caused by incomplete personal information you have retained with us. We have sent a text message (or paper letter) to remind you to update the information in time. If you fail to receive or update the information, your personal account service may be affected.
If any question, please call HSBC during 9:00-18:00 Monday to Friday.
Contact link: https://www.hsbc.com.cn/en-cn/help/contact/
Thank you for your understanding and cooperation.
2 Jan 2019
Dear customers,
In accordance to the requirements in "the Administrative Measures on Due Diligence of Tax Related Information in respect of Non-Resident Financial Accounts", the Bank will conduct due diligence of tax related information in respect of non-resident financial accounts on the current pre-existing individual clients. Your cooperation of the due diligence task is highly appreciated if the date of your individual account opened is before 30 Jun 2017. If you don’t provide relevant information timely, we will use the information we already hold in our records to determine your tax residency and report to relevant tax authorities.
If you have any queries, please feel free to find your relationship manager or contact us at 400-820-1818 (In Mainland China) 86-400-820-1818 (Outside Mainland China) and press "0" for help after PIN verified. Our service hour is Monday to Friday, 9:00 AM – 18:00 PM (Beijing Time).
HSBC Bank (China) Company Limited
30 Sep 2018
Dear customers,
HBCN will officially stop issuing foreign currency demand draft to Hong Kong since 1 January, 2019. You can visit our branch for cross-border remittance or make convenient and efficient overseas transfer through digital channels such as Personal Internet Banking, WeChat banking, mobile banking, etc. Thank you for your understanding and support! For any enquiries, you can refer to HSBC website www.hsbc.com.cn, or refer to your HSBC debit card for more detail information.
Premier Service hotline: 400-820-8828, Advance Service hotline: 400-820-8878.
HSBC Bank (China) Company Limited
20 Sep 2018
HSBC Bank (China) Company Limited
Personal Information and Privacy Protection Policy
Issuance Date: 3 January 2020
Effective Date: 3 January 2020
HSBC Bank (China) Company Limited (“HSBC”, “the Bank”, “we” or “us”) take personal information confidentiality and security very seriously, and strive at all times to protect personal information and privacy of our customers and other related information subject (“you” or “Personal Information Subject”) according to law. We therefore formulate this Personal Information and Privacy Protection Policy (this “Policy”) to help you understand the purposes, methods, and scope of personal information we collect and use, our practices regarding personal information and privacy protection, your rights and interests with regard to personal information and privacy and how to assert your rights and interests. Please read through this Policy carefully and pay particular attention to the provisions that are bolded and/or underlined.
This Policy shall apply to personal information of you and related parties that may be involved when you visit, browse, or use our website or any mobile device application of us, apply for or use any product, device or service of us, handle any business or make any transaction with us, participate in any of our marketing events and surveys, apply for any position with us, and/or in any way contact or correspond with us, no matter the information is provided by yourself or by the related parties, or collected or acquired by us from other sources according to law, regulation, regulatory provision, or based on your or related parties’ authorisation or consent.
The table of content of this Policy is set out as below:
I. How We Protect Your Personal Information
II. How We Collect Your Personal Information
III. How We Use Your Personal Information
IV. How We Store Your Personal Information
V. To Whom We Disclose Your Personal Information
VI. Special Circumstances for Information Collection, Use and Disclosure
VII. How We Use Cookies and Other Technologies
VIII. Your Rights Relating to Personal Information
IX.Protection of Minors’ Personal Information
X.Formulation, Effectiveness and Update of this Policy and Others
We shall collect, use, store, disclose, and protect your and related parties’ personal information in accordance with this Policy. We may separately issue specific privacy policy tailor made for specific channels, products, services, businesses and activities (such as the Personal Information and Privacy Protection Policy for Digital Banking). The specific privacy policy so made shall apply in the specific scenarios as prescribed in such policy. If there is any discrepancy between this Policy and the other agreements entered into or other terms and conditions agreed between you(or relevant parties of which you are representative or with which you have a relationship) and us, such other agreements or terms and conditions shall prevail.
I.How We Protect Your Personal Information
- Information security is our top priority. We will endeavour at all times to safeguard your personal information against unauthorised or accidental access, processing or damage. We maintain this commitment to information security by implementing appropriate physical, electronic and managerial measures to secure your personal information. We will take responsibility in accordance with the law if your information suffers from unauthorised access, public disclosure, erasure or damage for a reason attributable to us and so impairs your lawful rights and interests.
- The secure area of our website supports the use of Secure Socket Layer (SSL) protocol and 128-bit encryption technology - an existing industry standard for encryption over the Internet to protect data. When you provide personal sensitive information through our website, it will be automatically converted into codes so as to ensure secure transmission afterwards. Our web servers are protected behind “firewalls” and our systems are monitored to prevent any unauthorised access. Our mobile banking application software has passed Unionpay payment application software security test conducted by Bank Card Test Centre.
- We maintain strict security system to prevent unauthorised access to your personal information. We exercise strict management over our staff members who may have access to your personal information, including but not limited to access control applied to different positions, contractual obligation of confidentiality agreed with relevant staff members, formulation and implementation of information security related policies and procedures, and information security related training offered to staff.
- We will not disclose your personal information to any third party, unless the disclosure is made to comply with laws, regulations and regulatory requirements or according to this Policy or other agreement (if any) or based on your or related parties’ express authorisation or consent. When we use services provided by external service providers (entities or individuals), we also impose strict confidentiality obligations on them and request them to abide by our privacy policy and security standards when processing personal information.
- For the security of your personal information, you take on the same responsibility as us. You shall properly take care of your personal information, such as your account information, identity verification information (e.g. user name, password, dynamic password, verification code, etc.), and all the documents, devices or other media that may record or otherwise relate to such information, and shall ensure your personal information and relevant documents, devices or other media are used only in a secured environment. You shall not, at any time, disclose to any other person or allow any other person to use such information and relevant documents, devices or other media. Once you think your personal information and/or relevant documents, devices or other media have been disclosed, lost or stolen, or may otherwise affect the security of your use of our products, devices or services, you shall notify us immediately so that we may take appropriate measures to prevent further loss from occurring.
- If unfortunately personal information security incident occurs, we will adopt emergency plan and take relevant actions and remediation measures to mitigate the severity and losses in connection therewith. Meanwhile, we will, following the applicable requirements set out in law and regulation, inform you of the basic information of the security incident and its possible impact, the actions and measures we have taken or will take, suggestions for you to prevent and mitigate the risk, and applicable remediation measures. We will inform you about the security incident by email, mail, call, SMS, push notification or through other methods as appropriate in a timely manner. Where it’s difficult to notify each Personal Information Subject, we will post public notice in a reasonable and effective way. Meanwhile, we will report such personal information security incident and our actions in accordance with applicable law, regulation and regulatory requirements.
II. How We Collect Your Personal Information
- For the purpose of complying with law, regulation and regulatory provision, or as required for us to provide you or relevant parties with various products and services and continuously improve our products and services, or in order to contact or communicate with you or relevant parties, understand the needs of you or relevant parties, build up, review, maintain and develop our relationship with you or relevant parties, we may receive and keep the personal information provided by yourself or by related parties, or, according to law, regulation, regulatory provision, your or relevant parties’ authorisation or consent, collect, enquire, and verify by proper methods your and/or related parties’ personal information from/with members of the HSBC Group or other third parties (including but not limited to credit reference agencies, information service providers, relevant authorities, employers, counterparties, joint applicants, contact persons, close relatives and other entities/individuals).
- The personal information we so collect may be in paper, electronic or any other forms.
- When you visit, browse, use our website or any of our applications as a visitor, we may collect information about the browser or device you use (such as IP address, operating system, and browser version), your browsing actions and patterns. We use Cookies and other similar technologies to collect above information. You may disable Cookies by changing your settings (for details, please refer to Article VII of this Policy “How We Use Cookies and Other Technologies”).
The technical information which cannot identify any individual will not be treated as personal information. However, when such technical information can identify the individual alone or in combination with other information, we will protect it as your personal information.
We may invite you to subscribe to our newsletter, updates, alerts or to participate in our marketing/recruitment events or survey via our website or applications (such as our WeChat subscription account). If you accept relevant invitation, we may collect the information you provide to us by filling out contact forms or questionnaires, etc. The said information may include name, telephone number, email address, employer name, and job position etc. Refusal to provide such information will not affect your visiting, browsing or using our website or applications.
| Purposes or Functions (Products/Services/Business) |
Information We May Need to Collect |
|---|---|
| To open bank account; to apply for/collect bank card; to process savings, money receiving, payment or transfer, credit card, loan business,; to purchase investment, insurance or other financial products; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|
| Purposes or Functions (Products/Services/Business) |
To open bank account; to apply for/collect bank card; to process savings, money receiving, payment or transfer, credit card, loan business,; to purchase investment, insurance or other financial products; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|---|---|
| Information We May Need to Collect |
|
The above information is the basic information we must collect to provide you with banking products or services, to perform our contract with you and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), you will not be able to use our regular banking products or services.
| Purposes or Functions (Products/Services/Business) |
Information We May Need to Collect |
|---|---|
| To give or propose to give guarantees for obligations owed by our individual customers or non-individual customers to the Bank; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|
| Purposes or Functions (Products/Services/Business) |
To give or propose to give guarantees for obligations owed by our individual customers or non-individual customers to the Bank; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|---|---|
| Information We May Need to Collect |
|
The above information is the basic information we must collect to proceed relevant guarantee business, to perform our contract with you or such customers and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), you or relevant customers will not be able to use the relevant banking products or services we provide.
| Purposes or Functions (Products/Services/Business) |
Information We May Need to Collect |
|---|---|
| To provide banking products/services or businesses to relevant customers; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|
| Purposes or Functions (Products/Services/Business) |
To provide banking products/services or businesses to relevant customers; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|---|---|
| Information We May Need to Collect |
|
The above information is the basic information we must collect to provide banking products or services to relevant customers, to perform our contract with you or such customers and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), you or relevant customers will not be able to use the relevant banking products or services we provide.
| Purposes or Functions |
Information We May Need to Collect |
|---|---|
| To assess and process your application for employment; to communicate with you in relation to your application; to conduct background vetting |
|
| Purposes or Functions |
To assess and process your application for employment; to communicate with you in relation to your application; to conduct background vetting |
|---|---|
| Information We May Need to Collect |
|
The above information is the basic information we must collect to process your job application and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), we may be unable to process your job application.
You may also be invited to supply some diversity information as part of your profile, including but not limited to your ethic, gender or physical needs, if you wish. Refusal to provide such information will not adversely affects our evaluation of your job application. Such informant, which you decide to provide, will be used only for reporting on the diversity of our candidate base across the organisation, or for providing you with additional assistance in the recruitment process.
| Purposes or Functions |
Information We Collect |
|---|---|
| Functions based on geographic location such as finding the nearest branches and designated merchants (e.g. in bank card promotion campaign) |
Your geographic location information |
| Message service functions |
Your account and transaction information We collect the above information so that we can send you in a timely manner notifications on account balance change and other transaction related notifications. |
| Friends and Family Referral Programmes |
Recommended person’s name, contact information and his/her relationship with you |
| Appointment for account opening or other services |
Your name, mobile phone number, ID document type and number, tax residence, address, email, telephone number, fax number |
| To provide you with more accurate, personalised and convenient service and improve service experience |
Information you provide when raising your feedback, suggestion or complaint, information you input when participating in campaigns or surveys, category, methods, operation information, operation/transaction records of banking services or functions you use. We will conduct analysis on those information and will contact you or provide you with relevant response, service or products based on those information. |
| Purposes or Functions |
Functions based on geographic location such as finding the nearest branches and designated merchants (e.g. in bank card promotion campaign) |
|---|---|
| Information We Collect |
Your geographic location information
|
| Purposes or Functions |
Message service functions |
| Information We Collect |
Your account and transaction information We collect the above information so that we can send you in a timely manner notifications on account balance change and other transaction related notifications. |
| Purposes or Functions |
Friends and Family Referral Programmes |
| Information We Collect |
Recommended person’s name, contact information and his/her relationship with you |
| Purposes or Functions |
Appointment for account opening or other services |
| Information We Collect |
Your name, mobile phone number, ID document type and number, tax residence, address, email, telephone number, fax number |
| Purposes or Functions |
To provide you with more accurate, personalised and convenient service and improve service experience |
| Information We Collect |
Information you provide when raising your feedback, suggestion or complaint, information you input when participating in campaigns or surveys, category, methods, operation information, operation/transaction records of banking services or functions you use. We will conduct analysis on those information and will contact you or provide you with relevant response, service or products based on those information. |
If you refuse to provide the above information, you are not able to use or enjoy the relevant functions, but your use of other functions of our banking services will not be adversely affected.
9.Please understand that the banking services we provide to you are constantly evolving. If you choose to use any other service not listed above for which we have to collect your information, we will separately explain to you, the purposes, methods, and scope of personal information we collect, through reminders, alerts, interaction with you, agreements entered into with you or other appropriate method, and obtain your consent for that. We will collect, use, store, disclose, and protect your information in accordance with this Policy and other agreements (if any) between you and us. If you choose not to provide certain information, you may be unable to use certain or part of the service, but your use of other services we provide will not be affected.
III.How We Use Your Personal Information
- We will use your information to realize the purposes and functions mentioned in above Article II of this Policy “How We Collect Your Personal Information”.
- When you visit, browse, use our website or any of our applications as a visitor, we may use your information for the following purposes:
(1) to respond to your queries and requests;
(2) to provide you with information, products or services that you request from us or which we feel may interest you, subject to your prior consent;
(3) to perform contracts or agreements entered into between you and us;
(4) to allow you to interact with us at our website or applications;
(5) to notify you about changes to our website or applications;
(6) to ensure our site or application content is presented in an effective manner on your device;
(7) to maintain proper and secure operation of banking business, to prevent and control risk, or to detect and prevent misuse or abuse of our website, applications, products or services;
(8) to meet the compliance obligations of us or the HSBC Group, or to comply with any applicable laws and regulations that we and HSBC Group companies are subject to; and
(9) to make statistics and analysis of the use of our business, products, services or functions. But such statistics will not contain any of your personally identifiable information.
- When you are our prospect or existing individual customer, a connected person of our non-individual customers or a personal guarantor, we may use your information for the following purposes:
(1) to provide you or related parties with products or services, to recognize or verify the identity of you and related parties, or to approve, manage, handle, execute or effect transactions requested or authorised by you;
(2) to comply with any Applicable Laws (“Applicable Laws” refer to any applicable local or foreign statute, law, regulation, ordinance, rule, judgment, decree, voluntary code, directive, sanctions regime, court order applicable to any member of the HSBC Group, agreement between any member of the HSBC Group and an authority, or agreement or treaty between authorities and applicable to the Bank or a member of the HSBC Group) and any order or requirement from any authority;
(3) to perform the Bank’s and/or the HSBC Group’s compliance obligations (including regulatory compliance, tax compliance and/or compliance with any Applicable Laws or requirement of any authority), or to implement any policy or procedure made by the Bank and/or the HSBC Group for the performance of compliance obligations;
(4) to ensure safe and stable financial services, prevention or prohibition of illegal or incompliant activities, to control or reduce risks, to detect, investigate and prevent any real, suspected or potential financial crime (including money laundering, terrorist financing, bribery, corruption, tax evasion, fraud, evasion of economic or trade sanctions, and/or violations, or acts or attempts to circumvent or violate any Applicable Laws relating to these matters) and to manage financial crime risk;
(5) to collect any amounts due from any debtor;
(6) to conduct credit or credit reference checks, to verify, obtain or provide credit references or credit information;
(7) to enforce or defend the Bank or any member of the HSBC Group’s rights, or to perform the Bank or any member of the HSBC Group’s obligations;
(8) as required by or to fulfil the Bank or the HSBC Group’s internal operational requirements (including for credit and risk management, data statistics, analysis, processing and handling, archiving and recording, system, product and service design, research, development and improvement, planning, insurance, audit and administrative purposes);
(9) subject to your or relevant parties’ authorization, market or promote relevant products or services to you or relevant parties, to assess your or relevant parties’ interests in relevant products or services, or to conduct market research or survey or satisfaction survey; and
(10) to obtain or utilize administrative, consultancy, telecommunications, computer, payment, data storage, processing, outsourcing and/or other products or services.
- When you apply for any position with us, we may use your information for the following purposes:
(1) to assess and administer your application for employment, and to conduct background vetting;
(2) to communicate with you in relation to your application;
(3) to comply with any Applicable Laws and any order or requirement from any authority;
(4) to perform the Bank’s and/or the HSBC Group’s compliance obligations (including regulatory compliance, tax compliance and/or compliance with any Applicable Laws or requirement of any authority), or to implement any policy or procedure made by the Bank and/or the HSBC Group for the performance of compliance obligations;
(5) to monitor and review our recruitment practices; and
(6) to facilitate our advice to you of other employment opportunities within HSBC Group which may interest you.
- The above information collection and use in this Policy shall not impact our use of your information for the purposes as otherwise agreed between you and us.
- If we use your personal information for the purposes other than the scope and purposes of information collection and use as set forth in this Policy or in other agreement between you and us, we shall obtain your consent before using your personal information for such additional purposes.
IV. How We Store Your Personal Information
When we collect or process your information, we will, according to applicable laws and regulations, regulatory, archival, accounting, auditing or reporting requirements, and the purposes as set forth in this Policy, store your information for a period as minimum as necessary to fulfill the purposes of information collection.
After the retention period expires, we will destroy, delete or anonymise relevant information, except for the information that needs to be retained according to applicable laws and regulations, regulatory, archival, accounting, auditing or reporting requirements, special agreement between you and us, or for settlement of indebtedness between you and us, or for record check or enquiry from you, regulators or other authorities.
V.To Whom We Disclose Your Personal Information
- Entrusted Processing and Sharing
For the purposes set out above in this Policy, we may provide or disclose all or part of your personal information to the following recipients under the preconditions that such provision or disclosure is necessary and is made with proper protective measures (please refer to Article I of this Policy “How We Protect Your Personal Information” for details) and the recipients may also, for the aforesaid purposes, use, process or further disclose the information they receive provided that corresponding protective measures are adopted pursuant to the applicable laws or our requirements:
(1) any member of the HSBC Group;(2) any contractor, subcontractor, agent, third party product or service provider, licensor, professional consultant, business partner, or associated person of the HSBC Group (including their employees, directors and officers);
(3) any regulator of the Bank or any member of the HSBC Group or any other authority, or any organisation or individual designated by such regulators or authorities;
(4) anyone acting on your behalf according to your authorisation or according to law, payment recipients, beneficiaries, account nominees, intermediary, correspondent and agent banks (e.g. for CHAPS, BACS, SWIFT), clearing houses, clearing or settlement systems, market counterparts, upstream withholding agents, swap or trade repositories, stock exchanges, companies in which you have an interest in securities (where such securities are held by us for you), or anyone making any payment to you;
(5) any person or related party who has the right or obligation, acquires an interest or assumes risk, in or in connection with any product or service you receive from the Bank, or any business you handle at the Bank or any transaction you make with the Bank (for example, the person who provides or intends to provide any mortgage or other security for any of your debt to the Bank, or the beneficiary of the insurance product that the Bank distributes to you);
(6) other financial institutions, industrial associations, bank card organisations, credit rating agencies, credit reference agencies (including without limitation, the People’s Bank of China’s credit information database) or information service providers;
(7) any third party fund manager providing you with asset management services through us;
(8) any third party to whom we provide referral, agency or intermediary service;
(9) any party in connection with any business/asset transfer, restructure, disposal (including securitisation), merger, spin-off or acquisition transactions of the Bank.
Such provision or disclosure will involve cross border transmission of personal information, including information being transmitted to or being accessed from overseas only when the above recipient(s) is an overseas institution/person. Whether it is processed domestically or overseas, in accordance with applicable data protection legislation, your personal information will be protected by a strict code of secrecy and security which, the Bank, other members of the HSBC Group, their staff and third parties are subject to.
2. Transfer
Without your express consent, we will not transfer your personal information to any other company, organization or individual, except in the case of business/asset transfer, restructure, disposal (including securitization), merger, spin-off or acquisition transactions where the transfer is necessary. Where any personal information is transferred, we will request the receiving company, organization or individual to comply with this Policy. Otherwise, they shall obtain separate consent from you.
3. Public Disclosure
We will not disclose your personal information to the public unless we have your explicit consent. If public disclosure is needed, we will inform you the purpose of such disclosure, the type(s) of information being disclosed, and any sensitive information involved.
VI. Special Circumstances for Information Collection, Use and Disclosure
To the extent allowed by laws and regulations, we may collect, use or disclose your personal information without your consent under the following circumstances:
- where it directly relates to state security or national defence security;
- where it directly relates to public security, public sanitation or major public interest;
- where it directly relates to criminal investigation, prosecutions, trials or execution of rulings, etc.;
- when it’s urgently required to protect your or other’s life, property or relevant material legal rights and interests while difficult to obtain your authorisation or consent;
- where the information is made available to the public by yourself;
- where the information is from the legitimate public sources, like the legitimate news report, information disclosure by government or other authorities;
- where it’s required by performance of obligations set out in laws or regulations, or of obligations for financial compliance; or
- where it’s necessary to enter into or perform the contracts at your request.
VII.How We Use Cookies and Other Technologies
- Your visit, browse, use of any of our website or mobile device applications may be recorded for analysis on the number of visitors to the site and/or applications, general use patterns and your personal use patterns and improving your experience. Some of this information will be gathered through the use of “Cookies”. Cookies are small bits of information automatically stored on web browser in computer or mobile device, which can be retrieved by website and/or applications. Cookies can enable our website or applications to recognise your device and store information about your use of website and/or applications so to provide more useful features to you and to tailor the content of our website/applications to suit your interests and, where permitted by you, to provide you with promotional materials based on your use patterns. We will be able to access the information stored on the Cookies.
The information collected by Cookies is anonymous aggregated data, and contains no name or address information or any information that will enable anyone to contact you via telephone, email or any other means. - Our website and/or applications may also work with third parties to research certain use and other activities on the website and/or application. These third parties include without limitation to Doubleclick, Yahoo!, Nielsen//NetRatings, WebTrends, Google and Adobe.They use technologies such as spotlight monitoring, Web Beacons and Cookies etc. to collect information for such research. They use the information collected through such technologies (i) to find out more about users, including user demographics and behaviour and use patterns, (ii) for more accurate reporting and (iii) to improve the effectiveness of our marketing. They aggregate the information collected and then share it with us. No personally identifiable information about you is collected or shared by Doubleclick, Yahoo!, Nielsen//NetRatings, WebTrends, Google and Adobe with us as a result of this research.
- Most browsers and/or applications are initially set to accept Cookies. You can manage or disable Cookies based on your own preference. Should you wish to disable the Cookies, you may do so by changing the setting on your browsers and/or applications. However, after changing the setting you may not be able to enjoy the convenience that Cookies bring, but your normal use of other functions of the website and/or applications will not be affected.Different browsers and devices offer different methods for setting changes, and you can find information on how to manage cookie settings on certain browsers via the following links.
VIII.Your Rights Relating to Personal Information
- You have the right to request us to protect and secure your personal information in accordance with the provisions of the law, regulation and this Policy.
- You have the right to check with us whether we hold your personal formation and to check the personal information you have provided to us.
- You have the right and obligation to update your personal information with us to ensure all information be accurate and up-to-date. You have the right to request us to provide convenience for you to update your personal information with us and to correct any of your information that is inaccurate.
- In relation to personal credit or guarantee, you have the right to request to be informed of your personal information that is disclosed to credit reference agencies by us, so as to enable your request to the relevant credit reference agencies for access to and correction of your information.
- You have the right to request us to delete or otherwise properly dispose of your personal information that is beyond retention period in accordance with the applicable law and regulation, this Policy, and other agreement between you and us.
- How to contact us
Requests for access to, correction or deletion of personal information, for withdrawal of authorisation or disposal of personal information beyond retention period, for a copy of this Policy, or enquiries about our practices regarding personal information and privacy protection, should be addressed to:
Chief Data Officer
HSBC Bank (China) Company Limited
19/F HSBC Building, Shanghai IFC, 8 Century Avenue, Pudong, Shanghai, 200120
E-mail: hsbcaoc@hsbc.com.cn
Tel: +86 400-820-3090 (8:30am - 5:30pm, Monday to Friday during the working days)
Upon the receipt of your request, we will reply to you within 15 working days or shorter period as prescribed by law and regulation (if any).
We will not charge fees for the processing of your above-mentioned reasonable requests for checking, correcting or otherwise disposing of your personal information.
Notwithstanding the foregoing, we may reject illegal, noncompliant, unnecessarily repeated, unreasonable or technically impracticable requests. Due to the requirements of law and regulation, we may not be able to respond to your request under any of the following circumstances:
(1) where the request is in direct relation to state security or national defence security;
(2) where the request is in direct relation to public security, public sanitation, or major public interests;
(3) where the request is in direct relation to criminal investigations, prosecutions, trials, execution of rulings, etc.;
(4) where there is sufficient evidence that you are intentionally malicious or abuse your rights;
(5) where responses to your request will give rise to serious damage to your or any other individual or organisation’s legal rights and interests; or
(6) where the request involves any trade secret.
- Unless we have your prior consent, we will not send you advertisement promotion message. If at any time you would like us to cease using or providing to others your personal information for advertisement promotion purpose, you are entitled to notify us and exercise your right of choice, not to receive such advertisement promotion any more. If you so choose to reject advertisement promotion message, please contact our Call Centre by calling +86 400-820-8878. After receipt of your request we will, as soon as practical (usually no later than 30 days from your request), take actions to ensure no more advertisement promotion message should be sent to you.
- You may supervise or make suggestions for our practices regarding personal information and privacy protection, and lodge complaints or demand compensation according to law against us or our staff for any infringement of your rights and interests in your personal information and privacy.
If you have any query, complaint, feedback, comment or suggestion, please Contact HSBC. You may contact us through the contact information listed in this Policy, by calling our hotline or visiting our branches or sub-branches. You may also visit our official website www.hsbc.com.cn or official WeChat account “汇丰中国客户服务” (WeChat ID: HSBCeBanking) to enquire the nearby branches or sub-branches, or other contact information of us suitable for you.
- Nothing in this Policy shall limit the rights you should have as a Personal Information Subject under Chinese law.
IX. Protection of Minors’ Personal Information
- We pay particular attention to protection of the minors’ personal information. We have no intention to collect any minors’ personal information, unless it is agreed by their parents or guardians and it is necessary for the products or services offered to the minors (for example, the minors may be the holders of the Junior Account offered by us, the holders of supplementary card of certain credit cards issued by us, the beneficiaries of the insurance products that we distribute, the heirs of our customers, etc.).
- If you are under 18 years of age, it is suggested that your parents or guardians should carefully read this Policy and any of your personal information should be provided only after seeking consent from them. Meanwhile, it is suggested that your use of our products and services should be under the guidance of your parents or guardians. If they do not agree you to provide your personal information or to use any of our products or services, you should immediately stop providing the information or stop using our products and services. Please notify us of such event as soon as possible, so as to allow us to take appropriate measures accordingly.
- If you are under 18 years of age, for those personal information we collect with the consent of your parents or guardians, we will only use or disclose such information to the extent allowed by law and regulation or expressly consented by your parents or guardians or necessary for protection of the minors’ interests.
X.Formulation, Effectiveness, Update of this Policy and Others
- The Policy is made by us and published at our websites and takes effect on the date of issue. The Policy may be amended or updated from time to time, particularly in the events of major changes as follows:
(1) Major changes in our service model, such as changes in the purpose of processing personal information, changes in the types of personal information being processed, the use methods of personal information, etc.;
(2) Major changes in our ownership structure, organisational structure, etc., such as changes as result of business adjustments, bankruptcy, mergers, etc.;
(3) Changes in the main objects of personal information sharing, transfer or public disclosure;
(4) Significant changes in your rights relating to personal information or in the methods to exercise such rights;
(5) Changes of our contacts for personal information related requests/enquiries, changes of our contacts for complaint or feedback;
(6) Other major changes which may significantly impact your interests in personal information.
We will post the changes to the Policy or the updated Policy through pop-ups, announcements, etc. on our website. Changes to the Policy shall not diminish or limit the rights you should have as a Personal Information Subject under Chinese law.
- Where you provide to us personal information about another person, you should ensure that person acknowledges this Policy and, in particular, tell him/her how we may use his/her information. You should remind that person to read this Policy in advance and may also give him/her a copy of this Policy.
- In case of discrepancy between the Chinese and English versions of this Policy, the Chinese version shall apply and prevail.
Temporary service suspension for system maintenance
Dear Customers,
Due to system upgrade, HSBC CNY Settlement account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 29th November 2020 (Sunday) 00:00 - 03:00. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 November 2020
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking App and “汇丰中国客户服务”WeChat Service Account for personal customers will be temporarily out of services during 22th Nov 2020 (Sunday) 02:30 - 05:30. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
19 Nov 2020
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 0:00 am to 06:00 am 22 Nov 2020 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Cards Application; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer；4）third party payment service (through Alipay, Tenpay, JDpay and etc). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Nov 2020
Dear Customers,
Due to system maintenance, our Integrated financial management(Local Mutual Fund Trading Platform/Online QDII trading Platform /Hong Kong Mutual Recognition of Funds trading platform) system service on digital channels (Internet Banking, Mobile Banking, Wechat Service Account) will be temporarily suspended during 22:00 on 15 Nov 2020 – 02:00 AM on 16 Nov 2020. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Nov 2020
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 0:00 am to 07:30 am 15 Nov 2020 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking regarding Credit Cards Application; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Nov 2020
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”Wechat service account, HSBC debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service on 15 Nov 2020 (Sunday) from 00:00 to 08:30 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Nov 2020
Dear Customers,
In view of system maintenance, our ATM service, debit card service at UnionPay channels and oversea HSBC ATMs will be temporarily out of service during 15 Nov 2020 (Sunday) 03:00 – 05:59. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Nov 2020
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking App and “汇丰中国客户服务”WeChat Service Account for personal customers will be temporarily out of services during 1st Nov 2020 (Sunday) 00:00 - 02:59. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 October 2020
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Wechat Service Account will be temporarily suspended during 00:00 – 02:00 AM on 01 November 2020. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 October 2020
Dear Customers,
Due to system enhancement, the purchase of Certificate of Deposit products will be temporarily unavailable on Mobile Banking channel as from today. Meanwhile, the service will still be available in branches, phone banking, and “汇丰中国客户服务” Wechat service account. The function will soon resume on Mobile Banking channel on 19 May 2020. We are sorry for any inconvenience caused.
HSBC Bank (China) Company Limited
9 May 2020
Dear CCustomers,
For your personal information and account safety, if you want to update your personal contact information, you may update your mobile number in our branches. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 September 2019
Effective from 2020
This is the notification of update on tariff of accounts and services for personal customers and it will come into effect on 30 October 2020.
Effective before 2020
Warning on Fraudulent Mobile Banking Application
Dear customers,
Recently, we find there are fraudsters illegally offering foreign exchanges online speculation opportunity to induce victims to scan fake QR code and download fraudulent HSBC mobile banking application (app), which could lead to potential risk of financial loss and personal information leakage. We hereby sincerely remind customers that please do not scan the QR code from unknown sources or download mobile banking app through unofficial channels. If you wish to use our mobile banking, please always download it through HSBC official website or authorized app store. If you find any suspicious applications or QR codes, please contact us in time.
If any questions, please contact HSBC 24/7. HSBC China Customer Service Hotline:95366
Thank you for your understanding and cooperation.
HSBC Bank (China) Company Limited
30 May 2019
Notification of unexpected restrictions on the use of personal bank accounts
Dear customers,
In order to protect your account safety, we will regularly contact you to review personal and account information. During this time, you may encounter unexpected restrictions on your personal account usage, this may be caused by incomplete personal information you have retained with us. We have sent a text message (or paper letter) to remind you to update the information in time. If you fail to receive or update the information, your personal account service may be affected.
If any question, please call HSBC during 9:00-18:00 Monday to Friday.
Contact link: https://www.hsbc.com.cn/en-cn/help/contact/
Thank you for your understanding and cooperation.
2 Jan 2019
Dear customers,
In accordance to the requirements in "the Administrative Measures on Due Diligence of Tax Related Information in respect of Non-Resident Financial Accounts", the Bank will conduct due diligence of tax related information in respect of non-resident financial accounts on the current pre-existing individual clients. Your cooperation of the due diligence task is highly appreciated if the date of your individual account opened is before 30 Jun 2017. If you don’t provide relevant information timely, we will use the information we already hold in our records to determine your tax residency and report to relevant tax authorities.
If you have any queries, please feel free to find your relationship manager or contact us at 400-820-1818 (In Mainland China) 86-400-820-1818 (Outside Mainland China) and press "0" for help after PIN verified. Our service hour is Monday to Friday, 9:00 AM – 18:00 PM (Beijing Time).
HSBC Bank (China) Company Limited
30 Sep 2018
Dear customers,
HBCN will officially stop issuing foreign currency demand draft to Hong Kong since 1 January, 2019. You can visit our branch for cross-border remittance or make convenient and efficient overseas transfer through digital channels such as Personal Internet Banking, WeChat banking, mobile banking, etc. Thank you for your understanding and support! For any enquiries, you can refer to HSBC website www.hsbc.com.cn, or refer to your HSBC debit card for more detail information.
Premier Service hotline: 400-820-8828, Advance Service hotline: 400-820-8878.
HSBC Bank (China) Company Limited
20 Sep 2018
Privacy and Security
HSBC Bank (China) Company Limited
Personal Information and Privacy Protection Policy
Issuance Date: 3 January 2020
Effective Date: 3 January 2020
HSBC Bank (China) Company Limited (“HSBC”, “the Bank”, “we” or “us”) take personal information confidentiality and security very seriously, and strive at all times to protect personal information and privacy of our customers and other related information subject (“you” or “Personal Information Subject”) according to law. We therefore formulate this Personal Information and Privacy Protection Policy (this “Policy”) to help you understand the purposes, methods, and scope of personal information we collect and use, our practices regarding personal information and privacy protection, your rights and interests with regard to personal information and privacy and how to assert your rights and interests. Please read through this Policy carefully and pay particular attention to the provisions that are bolded and/or underlined.
This Policy shall apply to personal information of you and related parties that may be involved when you visit, browse, or use our website or any mobile device application of us, apply for or use any product, device or service of us, handle any business or make any transaction with us, participate in any of our marketing events and surveys, apply for any position with us, and/or in any way contact or correspond with us, no matter the information is provided by yourself or by the related parties, or collected or acquired by us from other sources according to law, regulation, regulatory provision, or based on your or related parties’ authorisation or consent.
The table of content of this Policy is set out as below:
I. How We Protect Your Personal Information
II. How We Collect Your Personal Information
III. How We Use Your Personal Information
IV. How We Store Your Personal Information
V. To Whom We Disclose Your Personal Information
VI. Special Circumstances for Information Collection, Use and Disclosure
VII. How We Use Cookies and Other Technologies
VIII. Your Rights Relating to Personal Information
IX.Protection of Minors’ Personal Information
X.Formulation, Effectiveness and Update of this Policy and Others
We shall collect, use, store, disclose, and protect your and related parties’ personal information in accordance with this Policy. We may separately issue specific privacy policy tailor made for specific channels, products, services, businesses and activities (such as the Personal Information and Privacy Protection Policy for Digital Banking). The specific privacy policy so made shall apply in the specific scenarios as prescribed in such policy. If there is any discrepancy between this Policy and the other agreements entered into or other terms and conditions agreed between you(or relevant parties of which you are representative or with which you have a relationship) and us, such other agreements or terms and conditions shall prevail.
I.How We Protect Your Personal Information
- Information security is our top priority. We will endeavour at all times to safeguard your personal information against unauthorised or accidental access, processing or damage. We maintain this commitment to information security by implementing appropriate physical, electronic and managerial measures to secure your personal information. We will take responsibility in accordance with the law if your information suffers from unauthorised access, public disclosure, erasure or damage for a reason attributable to us and so impairs your lawful rights and interests.
- The secure area of our website supports the use of Secure Socket Layer (SSL) protocol and 128-bit encryption technology - an existing industry standard for encryption over the Internet to protect data. When you provide personal sensitive information through our website, it will be automatically converted into codes so as to ensure secure transmission afterwards. Our web servers are protected behind “firewalls” and our systems are monitored to prevent any unauthorised access. Our mobile banking application software has passed Unionpay payment application software security test conducted by Bank Card Test Centre.
- We maintain strict security system to prevent unauthorised access to your personal information. We exercise strict management over our staff members who may have access to your personal information, including but not limited to access control applied to different positions, contractual obligation of confidentiality agreed with relevant staff members, formulation and implementation of information security related policies and procedures, and information security related training offered to staff.
- We will not disclose your personal information to any third party, unless the disclosure is made to comply with laws, regulations and regulatory requirements or according to this Policy or other agreement (if any) or based on your or related parties’ express authorisation or consent. When we use services provided by external service providers (entities or individuals), we also impose strict confidentiality obligations on them and request them to abide by our privacy policy and security standards when processing personal information.
- For the security of your personal information, you take on the same responsibility as us. You shall properly take care of your personal information, such as your account information, identity verification information (e.g. user name, password, dynamic password, verification code, etc.), and all the documents, devices or other media that may record or otherwise relate to such information, and shall ensure your personal information and relevant documents, devices or other media are used only in a secured environment. You shall not, at any time, disclose to any other person or allow any other person to use such information and relevant documents, devices or other media. Once you think your personal information and/or relevant documents, devices or other media have been disclosed, lost or stolen, or may otherwise affect the security of your use of our products, devices or services, you shall notify us immediately so that we may take appropriate measures to prevent further loss from occurring.
- If unfortunately personal information security incident occurs, we will adopt emergency plan and take relevant actions and remediation measures to mitigate the severity and losses in connection therewith. Meanwhile, we will, following the applicable requirements set out in law and regulation, inform you of the basic information of the security incident and its possible impact, the actions and measures we have taken or will take, suggestions for you to prevent and mitigate the risk, and applicable remediation measures. We will inform you about the security incident by email, mail, call, SMS, push notification or through other methods as appropriate in a timely manner. Where it’s difficult to notify each Personal Information Subject, we will post public notice in a reasonable and effective way. Meanwhile, we will report such personal information security incident and our actions in accordance with applicable law, regulation and regulatory requirements.
II. How We Collect Your Personal Information
- For the purpose of complying with law, regulation and regulatory provision, or as required for us to provide you or relevant parties with various products and services and continuously improve our products and services, or in order to contact or communicate with you or relevant parties, understand the needs of you or relevant parties, build up, review, maintain and develop our relationship with you or relevant parties, we may receive and keep the personal information provided by yourself or by related parties, or, according to law, regulation, regulatory provision, your or relevant parties’ authorisation or consent, collect, enquire, and verify by proper methods your and/or related parties’ personal information from/with members of the HSBC Group or other third parties (including but not limited to credit reference agencies, information service providers, relevant authorities, employers, counterparties, joint applicants, contact persons, close relatives and other entities/individuals).
- The personal information we so collect may be in paper, electronic or any other forms.
- When you visit, browse, use our website or any of our applications as a visitor, we may collect information about the browser or device you use (such as IP address, operating system, and browser version), your browsing actions and patterns. We use Cookies and other similar technologies to collect above information. You may disable Cookies by changing your settings (for details, please refer to Article VII of this Policy “How We Use Cookies and Other Technologies”).
The technical information which cannot identify any individual will not be treated as personal information. However, when such technical information can identify the individual alone or in combination with other information, we will protect it as your personal information.
We may invite you to subscribe to our newsletter, updates, alerts or to participate in our marketing/recruitment events or survey via our website or applications (such as our WeChat subscription account). If you accept relevant invitation, we may collect the information you provide to us by filling out contact forms or questionnaires, etc. The said information may include name, telephone number, email address, employer name, and job position etc. Refusal to provide such information will not affect your visiting, browsing or using our website or applications.
| Purposes or Functions (Products/Services/Business) |
Information We May Need to Collect |
|---|---|
| To open bank account; to apply for/collect bank card; to process savings, money receiving, payment or transfer, credit card, loan business,; to purchase investment, insurance or other financial products; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|
| Purposes or Functions (Products/Services/Business) |
To open bank account; to apply for/collect bank card; to process savings, money receiving, payment or transfer, credit card, loan business,; to purchase investment, insurance or other financial products; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|---|---|
| Information We May Need to Collect |
|
The above information is the basic information we must collect to provide you with banking products or services, to perform our contract with you and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), you will not be able to use our regular banking products or services.
| Purposes or Functions (Products/Services/Business) |
Information We May Need to Collect |
|---|---|
| To give or propose to give guarantees for obligations owed by our individual customers or non-individual customers to the Bank; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|
| Purposes or Functions (Products/Services/Business) |
To give or propose to give guarantees for obligations owed by our individual customers or non-individual customers to the Bank; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|---|---|
| Information We May Need to Collect |
|
The above information is the basic information we must collect to proceed relevant guarantee business, to perform our contract with you or such customers and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), you or relevant customers will not be able to use the relevant banking products or services we provide.
| Purposes or Functions (Products/Services/Business) |
Information We May Need to Collect |
|---|---|
| To provide banking products/services or businesses to relevant customers; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|
| Purposes or Functions (Products/Services/Business) |
To provide banking products/services or businesses to relevant customers; to maintain proper and secure operation of banking business, to prevent and control banking related risk |
|---|---|
| Information We May Need to Collect |
|
The above information is the basic information we must collect to provide banking products or services to relevant customers, to perform our contract with you or such customers and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), you or relevant customers will not be able to use the relevant banking products or services we provide.
| Purposes or Functions |
Information We May Need to Collect |
|---|---|
| To assess and process your application for employment; to communicate with you in relation to your application; to conduct background vetting |
|
| Purposes or Functions |
To assess and process your application for employment; to communicate with you in relation to your application; to conduct background vetting |
|---|---|
| Information We May Need to Collect |
|
The above information is the basic information we must collect to process your job application and to comply with laws, regulations and regulatory requirements. If you refuse to provide those information (or the information so provided is incomplete, inaccurate or untrue), we may be unable to process your job application.
You may also be invited to supply some diversity information as part of your profile, including but not limited to your ethic, gender or physical needs, if you wish. Refusal to provide such information will not adversely affects our evaluation of your job application. Such informant, which you decide to provide, will be used only for reporting on the diversity of our candidate base across the organisation, or for providing you with additional assistance in the recruitment process.
| Purposes or Functions |
Information We Collect |
|---|---|
| Functions based on geographic location such as finding the nearest branches and designated merchants (e.g. in bank card promotion campaign) |
Your geographic location information |
| Message service functions |
Your account and transaction information We collect the above information so that we can send you in a timely manner notifications on account balance change and other transaction related notifications. |
| Friends and Family Referral Programmes |
Recommended person’s name, contact information and his/her relationship with you |
| Appointment for account opening or other services |
Your name, mobile phone number, ID document type and number, tax residence, address, email, telephone number, fax number |
| To provide you with more accurate, personalised and convenient service and improve service experience |
Information you provide when raising your feedback, suggestion or complaint, information you input when participating in campaigns or surveys, category, methods, operation information, operation/transaction records of banking services or functions you use. We will conduct analysis on those information and will contact you or provide you with relevant response, service or products based on those information. |
| Purposes or Functions |
Functions based on geographic location such as finding the nearest branches and designated merchants (e.g. in bank card promotion campaign) |
|---|---|
| Information We Collect |
Your geographic location information
|
| Purposes or Functions |
Message service functions |
| Information We Collect |
Your account and transaction information We collect the above information so that we can send you in a timely manner notifications on account balance change and other transaction related notifications. |
| Purposes or Functions |
Friends and Family Referral Programmes |
| Information We Collect |
Recommended person’s name, contact information and his/her relationship with you |
| Purposes or Functions |
Appointment for account opening or other services |
| Information We Collect |
Your name, mobile phone number, ID document type and number, tax residence, address, email, telephone number, fax number |
| Purposes or Functions |
To provide you with more accurate, personalised and convenient service and improve service experience |
| Information We Collect |
Information you provide when raising your feedback, suggestion or complaint, information you input when participating in campaigns or surveys, category, methods, operation information, operation/transaction records of banking services or functions you use. We will conduct analysis on those information and will contact you or provide you with relevant response, service or products based on those information. |
If you refuse to provide the above information, you are not able to use or enjoy the relevant functions, but your use of other functions of our banking services will not be adversely affected.
9.Please understand that the banking services we provide to you are constantly evolving. If you choose to use any other service not listed above for which we have to collect your information, we will separately explain to you, the purposes, methods, and scope of personal information we collect, through reminders, alerts, interaction with you, agreements entered into with you or other appropriate method, and obtain your consent for that. We will collect, use, store, disclose, and protect your information in accordance with this Policy and other agreements (if any) between you and us. If you choose not to provide certain information, you may be unable to use certain or part of the service, but your use of other services we provide will not be affected.
III.How We Use Your Personal Information
- We will use your information to realize the purposes and functions mentioned in above Article II of this Policy “How We Collect Your Personal Information”.
- When you visit, browse, use our website or any of our applications as a visitor, we may use your information for the following purposes:
(1) to respond to your queries and requests;
(2) to provide you with information, products or services that you request from us or which we feel may interest you, subject to your prior consent;
(3) to perform contracts or agreements entered into between you and us;
(4) to allow you to interact with us at our website or applications;
(5) to notify you about changes to our website or applications;
(6) to ensure our site or application content is presented in an effective manner on your device;
(7) to maintain proper and secure operation of banking business, to prevent and control risk, or to detect and prevent misuse or abuse of our website, applications, products or services;
(8) to meet the compliance obligations of us or the HSBC Group, or to comply with any applicable laws and regulations that we and HSBC Group companies are subject to; and
(9) to make statistics and analysis of the use of our business, products, services or functions. But such statistics will not contain any of your personally identifiable information.
- When you are our prospect or existing individual customer, a connected person of our non-individual customers or a personal guarantor, we may use your information for the following purposes:
(1) to provide you or related parties with products or services, to recognize or verify the identity of you and related parties, or to approve, manage, handle, execute or effect transactions requested or authorised by you;
(2) to comply with any Applicable Laws (“Applicable Laws” refer to any applicable local or foreign statute, law, regulation, ordinance, rule, judgment, decree, voluntary code, directive, sanctions regime, court order applicable to any member of the HSBC Group, agreement between any member of the HSBC Group and an authority, or agreement or treaty between authorities and applicable to the Bank or a member of the HSBC Group) and any order or requirement from any authority;
(3) to perform the Bank’s and/or the HSBC Group’s compliance obligations (including regulatory compliance, tax compliance and/or compliance with any Applicable Laws or requirement of any authority), or to implement any policy or procedure made by the Bank and/or the HSBC Group for the performance of compliance obligations;
(4) to ensure safe and stable financial services, prevention or prohibition of illegal or incompliant activities, to control or reduce risks, to detect, investigate and prevent any real, suspected or potential financial crime (including money laundering, terrorist financing, bribery, corruption, tax evasion, fraud, evasion of economic or trade sanctions, and/or violations, or acts or attempts to circumvent or violate any Applicable Laws relating to these matters) and to manage financial crime risk;
(5) to collect any amounts due from any debtor;
(6) to conduct credit or credit reference checks, to verify, obtain or provide credit references or credit information;
(7) to enforce or defend the Bank or any member of the HSBC Group’s rights, or to perform the Bank or any member of the HSBC Group’s obligations;
(8) as required by or to fulfil the Bank or the HSBC Group’s internal operational requirements (including for credit and risk management, data statistics, analysis, processing and handling, archiving and recording, system, product and service design, research, development and improvement, planning, insurance, audit and administrative purposes);
(9) subject to your or relevant parties’ authorization, market or promote relevant products or services to you or relevant parties, to assess your or relevant parties’ interests in relevant products or services, or to conduct market research or survey or satisfaction survey; and
(10) to obtain or utilize administrative, consultancy, telecommunications, computer, payment, data storage, processing, outsourcing and/or other products or services.
- When you apply for any position with us, we may use your information for the following purposes:
(1) to assess and administer your application for employment, and to conduct background vetting;
(2) to communicate with you in relation to your application;
(3) to comply with any Applicable Laws and any order or requirement from any authority;
(4) to perform the Bank’s and/or the HSBC Group’s compliance obligations (including regulatory compliance, tax compliance and/or compliance with any Applicable Laws or requirement of any authority), or to implement any policy or procedure made by the Bank and/or the HSBC Group for the performance of compliance obligations;
(5) to monitor and review our recruitment practices; and
(6) to facilitate our advice to you of other employment opportunities within HSBC Group which may interest you.
- The above information collection and use in this Policy shall not impact our use of your information for the purposes as otherwise agreed between you and us.
- If we use your personal information for the purposes other than the scope and purposes of information collection and use as set forth in this Policy or in other agreement between you and us, we shall obtain your consent before using your personal information for such additional purposes.
IV. How We Store Your Personal Information
When we collect or process your information, we will, according to applicable laws and regulations, regulatory, archival, accounting, auditing or reporting requirements, and the purposes as set forth in this Policy, store your information for a period as minimum as necessary to fulfill the purposes of information collection.
After the retention period expires, we will destroy, delete or anonymise relevant information, except for the information that needs to be retained according to applicable laws and regulations, regulatory, archival, accounting, auditing or reporting requirements, special agreement between you and us, or for settlement of indebtedness between you and us, or for record check or enquiry from you, regulators or other authorities.
V.To Whom We Disclose Your Personal Information
- Entrusted Processing and Sharing
For the purposes set out above in this Policy, we may provide or disclose all or part of your personal information to the following recipients under the preconditions that such provision or disclosure is necessary and is made with proper protective measures (please refer to Article I of this Policy “How We Protect Your Personal Information” for details) and the recipients may also, for the aforesaid purposes, use, process or further disclose the information they receive provided that corresponding protective measures are adopted pursuant to the applicable laws or our requirements:
(1) any member of the HSBC Group;(2) any contractor, subcontractor, agent, third party product or service provider, licensor, professional consultant, business partner, or associated person of the HSBC Group (including their employees, directors and officers);
(3) any regulator of the Bank or any member of the HSBC Group or any other authority, or any organisation or individual designated by such regulators or authorities;
(4) anyone acting on your behalf according to your authorisation or according to law, payment recipients, beneficiaries, account nominees, intermediary, correspondent and agent banks (e.g. for CHAPS, BACS, SWIFT), clearing houses, clearing or settlement systems, market counterparts, upstream withholding agents, swap or trade repositories, stock exchanges, companies in which you have an interest in securities (where such securities are held by us for you), or anyone making any payment to you;
(5) any person or related party who has the right or obligation, acquires an interest or assumes risk, in or in connection with any product or service you receive from the Bank, or any business you handle at the Bank or any transaction you make with the Bank (for example, the person who provides or intends to provide any mortgage or other security for any of your debt to the Bank, or the beneficiary of the insurance product that the Bank distributes to you);
(6) other financial institutions, industrial associations, bank card organisations, credit rating agencies, credit reference agencies (including without limitation, the People’s Bank of China’s credit information database) or information service providers;
(7) any third party fund manager providing you with asset management services through us;
(8) any third party to whom we provide referral, agency or intermediary service;
(9) any party in connection with any business/asset transfer, restructure, disposal (including securitisation), merger, spin-off or acquisition transactions of the Bank.
Such provision or disclosure will involve cross border transmission of personal information, including information being transmitted to or being accessed from overseas only when the above recipient(s) is an overseas institution/person. Whether it is processed domestically or overseas, in accordance with applicable data protection legislation, your personal information will be protected by a strict code of secrecy and security which, the Bank, other members of the HSBC Group, their staff and third parties are subject to.
2. Transfer
Without your express consent, we will not transfer your personal information to any other company, organization or individual, except in the case of business/asset transfer, restructure, disposal (including securitization), merger, spin-off or acquisition transactions where the transfer is necessary. Where any personal information is transferred, we will request the receiving company, organization or individual to comply with this Policy. Otherwise, they shall obtain separate consent from you.
3. Public Disclosure
We will not disclose your personal information to the public unless we have your explicit consent. If public disclosure is needed, we will inform you the purpose of such disclosure, the type(s) of information being disclosed, and any sensitive information involved.
VI. Special Circumstances for Information Collection, Use and Disclosure
To the extent allowed by laws and regulations, we may collect, use or disclose your personal information without your consent under the following circumstances:
- where it directly relates to state security or national defence security;
- where it directly relates to public security, public sanitation or major public interest;
- where it directly relates to criminal investigation, prosecutions, trials or execution of rulings, etc.;
- when it’s urgently required to protect your or other’s life, property or relevant material legal rights and interests while difficult to obtain your authorisation or consent;
- where the information is made available to the public by yourself;
- where the information is from the legitimate public sources, like the legitimate news report, information disclosure by government or other authorities;
- where it’s required by performance of obligations set out in laws or regulations, or of obligations for financial compliance; or
- where it’s necessary to enter into or perform the contracts at your request.
VII.How We Use Cookies and Other Technologies
- Your visit, browse, use of any of our website or mobile device applications may be recorded for analysis on the number of visitors to the site and/or applications, general use patterns and your personal use patterns and improving your experience. Some of this information will be gathered through the use of “Cookies”. Cookies are small bits of information automatically stored on web browser in computer or mobile device, which can be retrieved by website and/or applications. Cookies can enable our website or applications to recognise your device and store information about your use of website and/or applications so to provide more useful features to you and to tailor the content of our website/applications to suit your interests and, where permitted by you, to provide you with promotional materials based on your use patterns. We will be able to access the information stored on the Cookies.
The information collected by Cookies is anonymous aggregated data, and contains no name or address information or any information that will enable anyone to contact you via telephone, email or any other means. - Our website and/or applications may also work with third parties to research certain use and other activities on the website and/or application. These third parties include without limitation to Doubleclick, Yahoo!, Nielsen//NetRatings, WebTrends, Google and Adobe.They use technologies such as spotlight monitoring, Web Beacons and Cookies etc. to collect information for such research. They use the information collected through such technologies (i) to find out more about users, including user demographics and behaviour and use patterns, (ii) for more accurate reporting and (iii) to improve the effectiveness of our marketing. They aggregate the information collected and then share it with us. No personally identifiable information about you is collected or shared by Doubleclick, Yahoo!, Nielsen//NetRatings, WebTrends, Google and Adobe with us as a result of this research.
- Most browsers and/or applications are initially set to accept Cookies. You can manage or disable Cookies based on your own preference. Should you wish to disable the Cookies, you may do so by changing the setting on your browsers and/or applications. However, after changing the setting you may not be able to enjoy the convenience that Cookies bring, but your normal use of other functions of the website and/or applications will not be affected.Different browsers and devices offer different methods for setting changes, and you can find information on how to manage cookie settings on certain browsers via the following links.
VIII.Your Rights Relating to Personal Information
- You have the right to request us to protect and secure your personal information in accordance with the provisions of the law, regulation and this Policy.
- You have the right to check with us whether we hold your personal formation and to check the personal information you have provided to us.
- You have the right and obligation to update your personal information with us to ensure all information be accurate and up-to-date. You have the right to request us to provide convenience for you to update your personal information with us and to correct any of your information that is inaccurate.
- In relation to personal credit or guarantee, you have the right to request to be informed of your personal information that is disclosed to credit reference agencies by us, so as to enable your request to the relevant credit reference agencies for access to and correction of your information.
- You have the right to request us to delete or otherwise properly dispose of your personal information that is beyond retention period in accordance with the applicable law and regulation, this Policy, and other agreement between you and us.
- How to contact us
Requests for access to, correction or deletion of personal information, for withdrawal of authorisation or disposal of personal information beyond retention period, for a copy of this Policy, or enquiries about our practices regarding personal information and privacy protection, should be addressed to:
Chief Data Officer
HSBC Bank (China) Company Limited
19/F HSBC Building, Shanghai IFC, 8 Century Avenue, Pudong, Shanghai, 200120
E-mail: hsbcaoc@hsbc.com.cn
Tel: +86 400-820-3090 (8:30am - 5:30pm, Monday to Friday during the working days)
Upon the receipt of your request, we will reply to you within 15 working days or shorter period as prescribed by law and regulation (if any).
We will not charge fees for the processing of your above-mentioned reasonable requests for checking, correcting or otherwise disposing of your personal information.
Notwithstanding the foregoing, we may reject illegal, noncompliant, unnecessarily repeated, unreasonable or technically impracticable requests. Due to the requirements of law and regulation, we may not be able to respond to your request under any of the following circumstances:
(1) where the request is in direct relation to state security or national defence security;
(2) where the request is in direct relation to public security, public sanitation, or major public interests;
(3) where the request is in direct relation to criminal investigations, prosecutions, trials, execution of rulings, etc.;
(4) where there is sufficient evidence that you are intentionally malicious or abuse your rights;
(5) where responses to your request will give rise to serious damage to your or any other individual or organisation’s legal rights and interests; or
(6) where the request involves any trade secret.
- Unless we have your prior consent, we will not send you advertisement promotion message. If at any time you would like us to cease using or providing to others your personal information for advertisement promotion purpose, you are entitled to notify us and exercise your right of choice, not to receive such advertisement promotion any more. If you so choose to reject advertisement promotion message, please contact our Call Centre by calling +86 400-820-8878. After receipt of your request we will, as soon as practical (usually no later than 30 days from your request), take actions to ensure no more advertisement promotion message should be sent to you.
- You may supervise or make suggestions for our practices regarding personal information and privacy protection, and lodge complaints or demand compensation according to law against us or our staff for any infringement of your rights and interests in your personal information and privacy.
If you have any query, complaint, feedback, comment or suggestion, please Contact HSBC. You may contact us through the contact information listed in this Policy, by calling our hotline or visiting our branches or sub-branches. You may also visit our official website www.hsbc.com.cn or official WeChat account “汇丰中国客户服务” (WeChat ID: HSBCeBanking) to enquire the nearby branches or sub-branches, or other contact information of us suitable for you.
- Nothing in this Policy shall limit the rights you should have as a Personal Information Subject under Chinese law.
IX. Protection of Minors’ Personal Information
- We pay particular attention to protection of the minors’ personal information. We have no intention to collect any minors’ personal information, unless it is agreed by their parents or guardians and it is necessary for the products or services offered to the minors (for example, the minors may be the holders of the Junior Account offered by us, the holders of supplementary card of certain credit cards issued by us, the beneficiaries of the insurance products that we distribute, the heirs of our customers, etc.).
- If you are under 18 years of age, it is suggested that your parents or guardians should carefully read this Policy and any of your personal information should be provided only after seeking consent from them. Meanwhile, it is suggested that your use of our products and services should be under the guidance of your parents or guardians. If they do not agree you to provide your personal information or to use any of our products or services, you should immediately stop providing the information or stop using our products and services. Please notify us of such event as soon as possible, so as to allow us to take appropriate measures accordingly.
- If you are under 18 years of age, for those personal information we collect with the consent of your parents or guardians, we will only use or disclose such information to the extent allowed by law and regulation or expressly consented by your parents or guardians or necessary for protection of the minors’ interests.
X.Formulation, Effectiveness, Update of this Policy and Others
- The Policy is made by us and published at our websites and takes effect on the date of issue. The Policy may be amended or updated from time to time, particularly in the events of major changes as follows:
(1) Major changes in our service model, such as changes in the purpose of processing personal information, changes in the types of personal information being processed, the use methods of personal information, etc.;
(2) Major changes in our ownership structure, organisational structure, etc., such as changes as result of business adjustments, bankruptcy, mergers, etc.;
(3) Changes in the main objects of personal information sharing, transfer or public disclosure;
(4) Significant changes in your rights relating to personal information or in the methods to exercise such rights;
(5) Changes of our contacts for personal information related requests/enquiries, changes of our contacts for complaint or feedback;
(6) Other major changes which may significantly impact your interests in personal information.
We will post the changes to the Policy or the updated Policy through pop-ups, announcements, etc. on our website. Changes to the Policy shall not diminish or limit the rights you should have as a Personal Information Subject under Chinese law.
- Where you provide to us personal information about another person, you should ensure that person acknowledges this Policy and, in particular, tell him/her how we may use his/her information. You should remind that person to read this Policy in advance and may also give him/her a copy of this Policy.
- In case of discrepancy between the Chinese and English versions of this Policy, the Chinese version shall apply and prevail.
Maintenance
Temporary service suspension for system maintenance
Dear Customers,
Due to system upgrade, HSBC CNY Settlement account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 29th November 2020 (Sunday) 00:00 - 03:00. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 November 2020
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking App and “汇丰中国客户服务”WeChat Service Account for personal customers will be temporarily out of services during 22th Nov 2020 (Sunday) 02:30 - 05:30. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
19 Nov 2020
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 0:00 am to 06:00 am 22 Nov 2020 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Cards Application; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer；4）third party payment service (through Alipay, Tenpay, JDpay and etc). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Nov 2020
Dear Customers,
Due to system maintenance, our Integrated financial management(Local Mutual Fund Trading Platform/Online QDII trading Platform /Hong Kong Mutual Recognition of Funds trading platform) system service on digital channels (Internet Banking, Mobile Banking, Wechat Service Account) will be temporarily suspended during 22:00 on 15 Nov 2020 – 02:00 AM on 16 Nov 2020. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Nov 2020
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 0:00 am to 07:30 am 15 Nov 2020 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking regarding Credit Cards Application; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Nov 2020
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”Wechat service account, HSBC debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service on 15 Nov 2020 (Sunday) from 00:00 to 08:30 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Nov 2020
Dear Customers,
In view of system maintenance, our ATM service, debit card service at UnionPay channels and oversea HSBC ATMs will be temporarily out of service during 15 Nov 2020 (Sunday) 03:00 – 05:59. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Nov 2020
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking App and “汇丰中国客户服务”WeChat Service Account for personal customers will be temporarily out of services during 1st Nov 2020 (Sunday) 00:00 - 02:59. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 October 2020
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Wechat Service Account will be temporarily suspended during 00:00 – 02:00 AM on 01 November 2020. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 October 2020
Dear Customers,
Due to system enhancement, the purchase of Certificate of Deposit products will be temporarily unavailable on Mobile Banking channel as from today. Meanwhile, the service will still be available in branches, phone banking, and “汇丰中国客户服务” Wechat service account. The function will soon resume on Mobile Banking channel on 19 May 2020. We are sorry for any inconvenience caused.
HSBC Bank (China) Company Limited
9 May 2020
Dear CCustomers,
For your personal information and account safety, if you want to update your personal contact information, you may update your mobile number in our branches. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 September 2019
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