Important notices
<Tariff of Accounts and Services for Wealth and Personal Banking Business> has been updated. It will come into effect on 12 Sep 2024.
Temporary service suspension for system maintenance
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 08Sep 2024 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 Sep 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 8 Sep 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Sep 2024
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:30 – 04:30 15 Sep 2024 (Sunday). During this period, we will expect can’t receive any inbound transfer request, system will returns to normal after maintenance, and outbound payment will be processed once system maintenance is finished at 04:30 15 Sep 2024, you can inform your payee to check the receipt of funds after the maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Sep 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Service Account, HSBC China Mini Program, HSBC Credit Card Mini Program will be temporarily out of service from 02:30 to 5:30 AM 1 September 2024(Sunday morning) and 02:30 to 5:30 AM 8 September 2024(Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Aug 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 25 Aug 2024 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Aug 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 25 Aug 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:50 am on 11 Aug 2024 (Sunday):
1) Transfer account list and face recognition on Mobile Banking, 2) All service on HSBC China WeChat Service Account and HSBC China Retail Business Banking WeChat Service Account, 3) All service on HSBC China Mini Program, HSBC Credit Card Mini Program, HSBC Scholar mini-program 4) Credit card account number display on Internet Banking, 5) ChatBot service on Mobile and WeChat banking. Please make arrangements in advance and avoid using the mentioned services during above period. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 4 Aug 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:50 am on 21 July 2024 (Sunday):
1) Transfer account list and face recognition on Mobile Banking, 2) All service on HSBC China WeChat Service Account and HSBC China Retail Business Banking WeChat Service Account, 3) All service on HSBC China Mini Program, HSBC Credit Card Mini Program, HSBC Scholar mini-program 4) Credit card account number display on Internet Banking, 5) ChatBot service on Mobile and WeChat banking. Please make arrangements in advance and avoid using the mentioned services during above period. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jul 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 21 July 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jul 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 21 Jul 2024 (Sunday)– 08:00 am, 21 Jul 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Jul 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jul 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 14 Jul 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
3 Jul 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 7 Jul 2024 (Sunday) from 07:00 to 12:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
28th Jun 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:15 am to 03:15 am on 28 Jun 2024 (Friday):
1) Credit Card related services(Credit Card Application and Repayment) on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Account Application and Enquiry, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
25 Jun 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 30 Jun 2024 (Sunday) 00:00HKT– 04:45HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Jun 2024
Dear Customers,
Due to system maintenance, HSBC CNY Settlement Account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 21th June 2024(Friday) 23:00 to 22th June 2024 (Saturday) 11:59, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18th June 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 23 Jun 2024 (Sunday)– 08:00 am, 23 Jun 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 23 Jun 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Jun 2024
Dear Customers,
To further enhance service capabilities, we plan to conduct maintenance work from 00:00am to 11:59am on June 9, 2024 (Sunday). During the maintenance period, some services will be temporarily unavailable. Please make arrangements in advance.
Impacted service channels include: HSBC Internet Banking, Mobile Banking, Phone Banking, WeChat Banking (HSBC China Customer Service，HSBC China Retail Business Banking), WeChat Mini-App (HSBC China, HSBC Credit Card), and HSBCnet.
Impacted services include:
- Account enquiry and opening
- Investment and deposit products
- Payment
- Debit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.)
- Credit cards - application and cross branch repayment
- E-CNY services
These services will resume immediately after the completion of the maintenance.
ATM Cash withdrawals, POS transactions and all other services for credit and debit cards aside from the services outlined above will not be affected.
Please make arrangements in advance. We apologies for any inconvenience caused.
HSBC Bank (China) Company Limited
31 May 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 19 May 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 May 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 12 May 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 May 2024
Dear Customers,
In view of system maintenance, our International Education Payment will be temporarily out of service from 27 Apr 2024 (Saturday) 22:00 to 28 Apr 2024 (Sunday) 04:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Apr 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 13 April 2024 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Apr 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 14 Apr 2024 (Sunday) 02:00HKT– 05:29HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Apr 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 06:30 am on 14 Apr 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Apr 2024
Dear Customers,
Due to system maintenance, our bulk electronic payment system (BEPS) channel will be temporarily out of services from 09:00 – 15:00 31 Mar 2024 (Sunday). During this period, inward payment instructions via BEPS channel may be rejected or not be processed, and outward payment instructions via BEPS channel will be processed after system maintenance is finished at 15:00 31 Mar 2024. Internet Banking Payment System and book transferring will run as normal. We apologize for any inconvenience caused.
Time referred to in this notice is Beijing Time.
HSBC Bank (China) Company Limited
26 Mar 2024
Dear Customers,
Due to system maintenance, HSBC eCNY service to individual customer will be temporarily out of services during 24th Mar 2024 (Sunday) 00:00 to 4:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Mar 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Mar 2024 (Sunday)– 08:00 am, 24 Mar 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 24 Mar 2024. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Mar 2024
Dear Customers,
In view of system maintenance, our International Education Payment, Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 24 Mar 2024 (Sunday) from 08:00 to 11:00, Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Mar 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 1 Mar 2024 (Friday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Feb 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 28 Jan 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
25 Jan 2024
Dear Customers,
In order to provide better services, our phone banking system will undergo system maintenance from 00:00 to 08:00 in the morning on January 20, 2024 (Saturday). During this period, phone banking services may be temporarily affected. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jan 2024
Dear Customers,
Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 21st Jan 2024 (Sunday) 00:00 to 21st Jan 2024 (Sunday) 05:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17th Jan 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 21 Jan 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 21st Jan 2024 (Sunday) from 08:00 to 11:00, Beijing Time. and service will be recovered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 11:00 pm, 20 Jan 2024 (Saturday)– 08:00 am, 21 Jan 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Jan 2024. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 14 Jan 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Jan 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 26 Nov 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
22 Nov 2023
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:50am to 01:20am on the morning of 23 Nov 2023 (Thursday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Nov 2023
Dear Customers,
Thank you for your continued support and trust in HSBC. Due to business adjustments, we have decided to remove the QR code payment function of our mobile banking application (the HSBC QR code payment feature located at the upper right corner of HSBC mobile application) from 2023 December 6th. You can still use other commonly used third-party payment methods such as WeChat Pay, Alipay, or UnionPay QuickPass to link your HSBC accounts or credit card for payments. If you have any questions or need further assistance, please feel free to contact our customer service team (please refer to the "HSBC China Mobile Banking Application – Me Tab - Contact Us" details page for the customer service phone number).
Once again, we thank you for your support and understanding. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Nov 2023
Dear Customers,
Due to system maintenance, HSBC eCNY service to individual customer will be temporarily out of services during 19th Nov 2023 (Sunday) 00:00 to 4:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Nov 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 19 Nov 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Nov 2023
Dear Customers,
Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) will be temporarily out of services during 19th Nov 2023 (Sunday) 00:00 to 19th Nov 2023 (Sunday) 01:30, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Nov 2023
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 18 Nov 2023 (Saturday)– 09:00 am, 19 Nov 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 09:00 am, 19 Nov 2023. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Nov 2023
Dear Customers,
Due to system maintenance, HSBC CNY Settlement Account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 21st Oct 2023 (Saturday) 23:00 to 22nd Oct 2023 (Sunday) 01:59, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18th Oct 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 15 Oct 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Oct 2023
Dear Customers,
In view of system maintenance, Mobile Banking will be temporarily out of service on 06 Oct 2023(Friday) from 01:00 am to 04:00 am , and related functions will be covered immediately after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Sept 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 24 Sept 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Sept 2023
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 24 Sep 2023 (Sunday) 02:00HKT– 07:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
19 Sep 2023
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 07:00 am on 24 Sep 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Sep 2023
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Sep 2023 (Sunday)– 06:00 am, 24 Sep 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 24 Sep 2023. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Sep 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:00 am on 17 Sept 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Sept 2023
Dear Customers,
In view of system maintenance, Mobile Banking will be temporarily out of service on 17 Sep 2023(Sunday) from 01:00 am to 03:59 am , and related functions will be covered immediately after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
08 Sep 2023
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 17 Sep 2023 (Sunday)– 08:00 am, 17 Sep 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 17 Sep 2023. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
08 Sep 2023
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:30 – 04:30 10 Sep 2023 (Sunday). During this period, we will expect can’t receive any inbound transfer request, and outbound payment will be processed once system maintenance is finished at 04:30 10 Sep 2023.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
4 Sep 2023
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be temporarily out of service from 02:30 to 5:30 AM 10 September 2023(Sunday morning) and 02:30 to 5:30 AM 24 September 2023(Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
4 Sep 2023
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 05:00am on the morning of 10 Sept 2023 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
4 Sept 2023
Dear Customers,
Due to system maintenance, our cross-bank real time CNY transfer service (including mobile number transfer) will be temporarily out of services from 09:00 – 12:00 27 Aug 2023 (Sunday). During this period, we will expect can’t receive any inbound transfer request, and outbound payment will be processed once system maintenance is finished at 12:00 27 Aug 2023.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Aug 2023
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 20 Aug 2023 (Sunday) 01:00HKT– 05:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Aug 2023
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 20th Aug 2023 (Sunday) from 07:00 to 12:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15th Aug 2023
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 20 Aug 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Aug 2023
Dear Customers,
HSBC Mobile Banking will no longer support the iOS13 operating system and the AOS7 operating system after August 9, please upgrade the new system as soon as possible to avoid the subsequent failure of mobile banking. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
3 August 2023
Dear Customers,
Due to our Bank service maintenance, our QDII Fund / Local Mutual Fund/Mutual Recognition Fund/Wealth Management product /Structured Deposit service in customer channels ( Internet Banking, Mobile Banking) will be temporarily suspended during Saturday 23:00pm – 02:00am, 05Aug 2023 (Beijing time). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 Aug 2023
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 23 Jul 2023 (Sunday) from 07:00 to 12:00, Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
19 Jul 2023
Dear Customers,
In view of system maintenance, Mobile Banking will be temporarily out of service on 24 Jul 2023(Monday) from 00:00 am to 01:30 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Jul 2023
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 23 Jul 2023 (Sunday)– 08:00 am, 23 Jul 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 23 Jul 2023. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Jul 2023
Dear Corporate Clients:
Due to system upgrade, we will suspend Internet Banking Payment System (EBPS) service from 09:00 to 13:00 16 July 2023 (the "System Upgrade Period").
We hereby notify you of the following:
- Payment: Outward payment instructions value on the same day (including those relating to payment of tax and customs tariff) will not be processed in time during the System Upgrade Period. Please submit or initiate any payment instruction before 09:00 16 July 2023 to ensure timely processing.
- Collection: Inward payment instructions via EBPS channel may be rejected or not be processed during the System Upgrade Period. Please help request the relevant remitter not to initiate any payment via EBPS channel to your accounts opened with us during the above-mentioned period to avoid payment failure.
Time referred to in this notice is Beijing Time.
HSBC Bank (China) Company Limited
13 July 2023
Dear Customers,
Due to our Bank network maintenance, our personal foreign exchange service in all channels (including Branch, Internet Banking, Mobile Banking and Wechat) will be temporarily suspended during Thursday 17:00pm – 19:00pm, 13 Jul 2023 (Beijing time). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 July 2023
Dear Customers,
Due to system maintenance, during 12:00-24:00 on July 16, 2023 (Sunday), our bank's electronic certificate service on mobile channel will be affected. During this period, if your certificate fails to be generated, you can check it again the next day. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 July 2023
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 09:00 – 13:00 16 Jul 2023 (Sunday). During this period, we will expect can’t receive any inbound transfer request, and outbound payment will be processed once system maintenance is finished at 13:00 16 Jul 2023.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
7 July 2023
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00am to 02:00am on the morning of 9 July 2023 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
4 July 2023
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 9 Jul 2023 (Sunday) from 07:00 to 12:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
4th Jul 2023
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 09 Jul 2023(Sunday) from 00:00 am to 02:59 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 Jul 2023
Dear Customers,
In view of system maintenance, Mobile Banking will be temporarily out of service on 02 Jul 2023(Sunday) from 00:00 am to 02:59 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Jun 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 25 June 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
22 June 2023
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 25Jun 2023 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Jun 2023
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 23 Jun 2023(Friday) from 00:00 am to 02:59 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jun 2023
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 11 Jun 2023 (Sunday)– 08:00 am, 11 Jun 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00 am, 11 Jun 2023. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Jun 2023
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 04 Jun 2023 (Sunday)– 08:00 am, 04 Jun 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00 am, 04 Jun 2023. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 May 2023
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking, “汇丰中国客户服务”WeChat service account and WeChat mini program will be temporarily out of service on 21 May 2023(Sunday) from 00:00 am to 06:00 am , and related functions will be recovered after maintenance. We apologise for any inconvenience caused.
HSBC Bank (China) Company Limited
18 May 2023
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 21 May 2023 (Sunday) from 07:00 to 13:59 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 May 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 07 May 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
04 May 2023
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 16 Apr 2023(Sunday) from 00:00 am to 02:00 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Apr 2023
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00 am to 03:59 am on 9 Apr 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
4 Apr 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 02 April 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 Mar 2023
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 02:30am on the morning of 24 Mar 2023 (Friday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 26 February 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
23 February 2023
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 19 Feb 2023 (Sunday)– 08:00 am, 19 Feb 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00 am, 19 Feb 2023. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Feb 2023
Dear Customers,
In view of system maintenance, Mobile Banking will be temporarily out of service on 5 Feb 2023(Sunday) from 00:01 am to 01:30 am, and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 Jan 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:50am to 04:50 am on 8 January 2023 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 January 2023
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, HSBCnet, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00 am to 03:59 am on 8 Jan 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
4 Jan 2023
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:30am to 04:30 am on 10 December 2022 (Saturday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
7 December 2022
Dear Customers,
Due to system maintenance, HSBC CNY Settlement account Type II/III account online application (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 9th Dec 2022 (Friday) 11:00 to 10th Dec 2022 (Saturday) 06:00,and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
6 December 2022
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00am to 04:00 am on 4 December 2022 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 December 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 01:30am on the morning of 4 Dec 2022 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
29 Nov 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 04 Dec 2022(Sunday) from 00:00 am to 02:30 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
29 Nov 2022
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:30am to 04:30 am on 27 November 2022 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 November 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 20 Nov 2022 (Sunday)– 08:00 am, 20 Nov 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00 am, 20 Nov 2022. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Nov 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 06 Nov 2022(Sunday) from 00:00 am to 02:55 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
01 Nov 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 06 Nov 2022 (Sunday)– 08:00 am, 06 Nov 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00 am, 06 Nov 2022. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
28 Oct 2022
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00am to 03:00 am on 30 October 2022 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 October 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 30 Oct 2022(Sunday) from 00:00 am to 02:00 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Oct 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 03:00am on the morning of 10 Oct 2022 (Monday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 Sep 2022
Dear Customers,
Due to system upgrade, HSBC CNY Settlement account Type II/III account online application (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 25th Sep 2022 (Sunday) 6:00 to 25th Sep (Sunday) 10:00. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Sep 2022
Dear Customers,
Due to system upgrade, HSBC CNY Settlement account Type II/III account online application (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 24th Sep 2022 (Saturday) 23:00 to 25th Sep 2022 (Sunday) 5:00. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Sep 2022
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 06:00 am 24 Sep2022 (Saturday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking regarding Credit Cards Service; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Sep 2022
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 25Sep 2022 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Sep 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 25 Sep 2022(Sunday) from 00:00 am to 02:00 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Sep 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00, 25 Sep 2022 (Sunday)– 08:00, 25 Sep 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00, 25 Sep 2022. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Sep 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 04 Sep 2022(Sunday) from 00:00 am to 02:00 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 Aug 2022
Dear Customers,
In view of system maintenance, our ATM service, debit card service at UnionPay channels and oversea HSBC ATMs will be temporarily out of service during 02 Sep 2022 (Friday) 00:00 – 02:00. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 Aug 2022
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, HSBCnet, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:40 am to 07:00 am on 4 Sep 2022 (Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
29 Aug 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 06:00am on the morning of 4 Sep 2022 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
29 Aug 2022
Dear Customers,
Due to system maintenance, our cross-bank real time CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:30 am – 4:30 am 04 Sep 2022 (Sunday). During this period, all the inbound payment requests will be rejected by system but will return to normal after system maintenance, and all the outbound payment will be processed once system maintenance is finished at 4:30 am 04 Sep 2022.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Aug 2022
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be temporarily out of service from 02:30 to 5:30 AM 28 August 2022(Sunday morning) and 02:30 to 5:30 AM 4 September 2022(Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
22 Aug 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 06:00am on the morning of 21 Aug 2022 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Aug 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00, 21 Aug 2022 (Sunday)– 08:00, 21 Aug 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00, 21 Aug 2022. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Aug 2022
Dear Customers,
In view of system maintenance, “汇丰中国” Mobile Banking App and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 14 Aug 2022(Sunday) from 00:00 to 02:00 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Aug 2022
Dear Customers,
Due to system maintenance, our cross-bank real time CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:30 – 4:30 27 Aug 2021 (Saturday). During this period, we will expect can’t receive any inbound transfer request, and outbound payment will be processed once system maintenance is finished at 4:30 27 Aug 2022.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
09 Aug 2022
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 07 Aug 2022 (Sunday) 01:00HKT– 05:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Aug 2022
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, HSBCnet, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:00 am to 06:00 am on 7 Aug 2022 (Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Aug 2022
Dear Customers,
Due to system upgrade, online services of opening Term deposit and Certificate of deposit (HSBC China Mobile Banking, WeChat banking and Online Banking) will be temporarily out of services during 30th July 2022 (Saturday) 00:00 to 31st July 2022 (Sunday) 24:00. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Jul 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 24 Jul 2022(Sunday) from 00:00 to 02:00 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Jul 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00, 24 Jul 2022 (Sunday)– 08:00, 24 Jul 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00, 24 Jul 2022. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jul 2022
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 17 Jul 2022 (Sunday) 01:30 – 11:00 HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jul 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00, 26 Jun 2022 (Sunday)– 08:00, 26 Jun 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00, 26 Jun 2022. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Jun 2022
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, HSBCnet, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00 am to 03:59 am on 19 June 2022 (Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Jun 2022
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 06:00 am 12 Jun 2022 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking regarding Credit Cards Service; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
2 Jun 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 12 Jun 2022(Sunday) from 00:00 to 02:00 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Jun 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 05 Jun 2022(Sunday) from 00:00 to 02:00 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
01 Jun 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 03:00am on the morning of 12 June 2022 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 June 2022
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 06:00 am 29 May 2022 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking regarding Credit Cards Service; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 May 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00, 15 May 2022 (Sunday)– 08:00, 15 May 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00, 15 May 2022. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
06 May 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 01May 2022(Sunday) from 00:00 to 02:00 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Apr 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 01:30am on the morning of 27 Apr 2022 (Wednesday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Apr 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 01:30am on 16 Apr 2022 (Saturday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Apr 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00, 17 Apr 2022 (Sunday)– 08:00, 17 Apr 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00, 17 Apr 2022.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
08 Apr 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 10Apr2022(Sunday) from 00:00 to 02:00 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
06 Apr 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 04:30am on 25 Mar 2022 (Friday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Mar 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00, 26 Mar 2022 (Saturday)– 04:00, 27 Mar 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 04:00, 27 Mar 2022.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Mar 2022
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:40 AM to 02:10 AM 20 March 2022 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking regarding Credit Cards Service; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 March 2022
Dear Customers,
Due to system upgrade, HSBC CNY Settlement account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 19th Mar 2022 (Saturday) 00:00 – 02:59. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Mar 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 20Mar 2022(Sunday) from 00:00 to 02:59 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Mar 2022
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00, 20 Mar 2022 (Sunday)– 08:00, 20 Mar 2022 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00, 20 Mar 2022.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Mar 2022
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:30am to 02:30 am 27 February 2022 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking regarding Credit Cards Service; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III account application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 February 2022
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 18:00 – 24:00 25 Feb 2022 (Friday). During this period, we will expect can’t receive any inbound transfer request, and outbound payment will be processed once system maintenance is finished at 3:30 26 Feb 2022.We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
23 Feb 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00am to 01:45am on 24 Feb 2022 (Thursday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Feb 2022
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00am to 04:00am on 16 Jan 2022 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2022
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, HSBCnet, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00 am to 03:59 am on 16 Jan 2022 (Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Jan 2022
Dear Customers,
In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”Wechat service account will be temporarily out of service on 09Jan 2022(Sunday) from 00:00 to 02:59 , and related functions will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
04 Jan 2022
Effective from 2022-2024
<Tariff of Accounts and Services for Wealth and Personal Banking Business> has been updated. It will come into effect on 12 Sep 2024.