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Mandatory information

Adjustment to branch business arrangement of HSBC China due to epidemic prevention and control

To aid in prevention and control of novel coronavirus-caused pneumonia, and effectively protect your health and safety. HSBC Bank (China) Company Limited here by notify you that we are temporarily adjusting the business arrangement of our personal banking branches as below:

From 1 Jul 2020, below listed branches/sub-branches will be open on weekdays with non-cash service and wealth management service. Cash service is available for specific branches/sub-branches as well. The business hours are from to 9 a.m. to 5 p.m.

Below listed branches/sub-branches will be open on Saturdays with wealth management service only (counter service not available). The business hours are from to 10 a.m. to 6 p.m. Nevertheless, counter with limited cash service is available from 10 a.m. to 5 p.m. on Saturdays for Shenzhen Shangri-La Hotel Sub-branch additionally.

The arrangement of listed branches/sub-branches might be adjusted as the needs of local epidemic prevention and control.If you have any further questions, please contact our 24-hours Customer Service Hotline at 95366.

Instead of going into a branch, we highly recommend you to do your banking using the HSBC China WeChat service account (HSBC China customer service), HSBC China mobile banking or HSBC China personal internet banking for convenient financial services. We will always strive to make sure our digital platforms work seamlessly.

Reminder: To protect your health, our branches will be disinfected on regular basis. When you visit any of our branches, please be sure to wear a mask and cooperate with our staff to take temperature.

HSBC China has been paying close attention to the status of novel coronavirus, and actively work on the epidemic prevention and control under guidance. We will continue to provide high-quality customer service while protecting the health and safety of you and our staffs. We will make further announcements for any other adjustments.

Thank you for your understanding and support.

HSBC Bank (China) Company Limited

30 June 2020

HSBC China Mobile Banking App

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HSBC China WeChat service account

Access our online banking services and know more about our latest offers and rewards.

HSBC China WeChat subscription account

Stay updated on global economic issues and capture investment opportunities.

This is the notification of update on tariff of accounts and services for personal customers and it will come into effect on 2 July 2020.

Warning on Fraudulent Mobile Banking Application

Dear customers,

Recently, we find there are fraudsters illegally offering foreign exchanges online speculation opportunity to induce victims to scan fake QR code and download fraudulent HSBC mobile banking application (app), which could lead to potential risk of financial loss and personal information leakage. We hereby sincerely remind customers that please do not scan the QR code from unknown sources or download mobile banking app through unofficial channels. If you wish to use our mobile banking, please always download it through HSBC official website or authorized app store. If you find any suspicious applications or QR codes, please contact us in time.

If any questions, please contact HSBC 24/7. HSBC China Customer Service Hotline:95366

Thank you for your understanding and cooperation.

HSBC Bank (China) Company Limited

30 May 2019

Notification of unexpected restrictions on the use of personal bank accounts

Dear customers,

In order to protect your account safety, we will regularly contact you to review personal and account information. During this time, you may encounter unexpected restrictions on your personal account usage, this may be caused by incomplete personal information you have retained with us. We have sent a text message (or paper letter) to remind you to update the information in time. If you fail to receive or update the information, your personal account service may be affected.

If any question, please call HSBC during 9:00-18:00 Monday to Friday.

Contact link: https://www.hsbc.com.cn/en-cn/help/contact/

Thank you for your understanding and cooperation.

2 Jan 2019

Dear customers,

In accordance to the requirements in "the Administrative Measures on Due Diligence of Tax Related Information in respect of Non-Resident Financial Accounts", the Bank will conduct due diligence of tax related information in respect of non-resident financial accounts on the current pre-existing individual clients. Your cooperation of the due diligence task is highly appreciated if the date of your individual account opened is before 30 Jun 2017. If you don’t provide relevant information timely, we will use the information we already hold in our records to determine your tax residency and report to relevant tax authorities.

If you have any queries, please feel free to find your relationship manager or contact us at 400-820-1818 (In Mainland China) 86-400-820-1818 (Outside Mainland China) and press "0" for help after PIN verified. Our service hour is Monday to Friday, 9:00 AM – 18:00 PM (Beijing Time).

HSBC Bank (China) Company Limited

30 Sep 2018

Dear customers,

HBCN will officially stop issuing foreign currency demand draft to Hong Kong since 1 January, 2019. You can visit our branch for cross-border remittance or make convenient and efficient overseas transfer through digital channels such as Personal Internet Banking, WeChat banking, mobile banking, etc. Thank you for your understanding and support! For any enquiries, you can refer to HSBC website www.hsbc.com.cn, or refer to your HSBC debit card for more detail information.

Premier Service hotline: 400-820-8828, Advance Service hotline: 400-820-8878.

HSBC Bank (China) Company Limited

20 Sep 2018

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