Frequently asked questions
I forgot my online banking username. What should I do?
How do I reset my online and mobile banking password?
Manage your banking needs with HSBC Mobile Banking, WeChat Service Account or Online Banking anytime, anywhere.
HSBC China has introduced a new Security Device to ensure digital banking security.
Online application form download
In our download centre you can access online application forms and other relevant documents for our products and services.
Fees and tariffs
Please be aware that the revised personal account fees and tariffs will come into effect from 1 July 2022.
Learn more about how to protect yourself when banking online. Read our 10 top tips to improving online security.
It's vital that you talk to us if you're having trouble repaying your loan. Our Credit Control Services team is here to help you find a solution.
Online customer service
The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.
HSBC China Mobile Banking app
HSBC China WeChat service account
Get in touch
Whether you have a question about our products and services, wish to make a complaint or give us feedback, here's how to get in touch.
Your voice matters to us. We’d like to invite you to take a short survey to share your experience on our website. It'll take less than 5 minutes to complete, and it would be extremely helpful for us to improve our services.