Frequently asked questions
I forgot my online banking username. What should I do?
How do I reset my online and mobile banking password?
Online application form download
In our download centre you can access online application forms and other relevant documents for our products and services.
Fees and tariffs
Please be aware that the revised personal account fees and tariffs will come into effect from 19 October 2021.
HSBC China has introduced the new Security Device to ensure internet banking security. If you have lost your Security Device, we can send you a new one by mail within three working days of receiving your request.
Learn more about how to protect yourself when banking online. Read our 10 top tips to improving online security.
Online customer service
The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.
HSBC China Mobile Banking app
HSBC China WeChat service account
Get in touch
Whether you have a question about our products and services, wish to make a complaint or give us feedback, here's how to get in touch.