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Help and Support

For any questions not covered here or in our FAQs, get in touch and we'll be happy to help.

Frequently asked questions

 
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In our download centre you can access online application forms and other relevant documents for our products and services.

 
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Please be aware that the revised personal account fees and tariffs will come into effect from 19 October 2021.

 
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HSBC China has introduced the new Security Device to ensure internet banking security. If you have lost your Security Device, we can send you a new one by mail within three working days of receiving your request.

 
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Find out more about important notices, HSBC's privary & security policies, hyperlink policy, terms of use of this website and system maintenance information.

 
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Learn more about how to protect yourself when banking online. Read our 10 top tips to improving online security. 

 
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It's vital that you talk to us if you're having trouble repaying your loan. Our Credit Control Services team is here to help you find a solution.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.

HSBC China Mobile Banking app

HSBC China WeChat service account

Get in touch

 
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Whether you have a question about our products and services, wish to make a complaint or give us feedback, here's how to get in touch.