Frequently asked questions
I forgot my online banking username. What should I do?
What should I do if I forget my password?
Manage your banking needs with HSBC Mobile Banking, WeChat Service Account or Online Banking anytime, anywhere.
We've launched Digital Authentication to bring you a safer and faster way to bank, online and on mobile, without the need to carry a physical Security Device.
Online application form download
In our download centre you can access online application forms and other relevant documents for our products and services.
Fees and tariffs
Please be aware that the revised personal account fees and tariffs came into effect on 30 Oct 2023.
Learn more about how to protect yourself when banking online. Read our 10 top tips to improving online security.
It's vital that you talk to us if you're having trouble repaying your loan. Our Credit Control Services team is here to help you find a solution.
Online customer service
The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.
HSBC China Mobile Banking app
HSBC China WeChat service account
Get in touch
Whether you have a question about our products and services, wish to make a complaint or give us feedback, here's how to get in touch.