Frequently asked questions
Online application form download
In our download centre you can access online application forms and other relevant documents for our products and services.
Fees and tariffs
Please be aware that the revised personal account fees and tariffs will come into effect from 1 January 2022.
Security Device
HSBC China has introduced the new Security Device to ensure internet banking security. If you have lost your Security Device, we can send you a new one by mail within three working days of receiving your request.
Mandatory information
Find out more about important notices, HSBC's privary & security policies, hyperlink policy, terms of use of this website and system maintenance information.
Online Security
Learn more about how to protect yourself when banking online. Read our 10 top tips to improving online security.
Repayment assistance
It's vital that you talk to us if you're having trouble repaying your loan. Our Credit Control Services team is here to help you find a solution.
Online customer service
The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.
HSBC China Mobile Banking app
HSBC China WeChat service account
Get in touch
Contact HSBC
Whether you have a question about our products and services, wish to make a complaint or give us feedback, here's how to get in touch.
Branch and ATM locator
Find your nearest HSBC branch and ATMs. Simply enter your location and the type of service you need to get contact details and directions.