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Help and Support

For any questions not covered here or in our FAQs, get in touch and we'll be happy to help.

Frequently asked questions

I forgot my online banking username. What should I do? 

How do I reset my online and mobile banking password? 

Digital banking

Manage your banking needs with HSBC Mobile Banking, WeChat Service Account or Online Banking anytime, anywhere.

  Mobile banking This link will open in a new window
  WeChat account This link will open in a new window
  Online banking This link will open in a new window

Security Device

HSBC China has introduced a new Security Device to ensure digital banking security.

  How do I get a Security Device This link will open in a new window
  How do I activate my new Security Device This link will open in a new window
  How do I use the Security Device This link will open in a new window

Online application form download

 
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In our download centre you can access online application forms and other relevant documents for our products and services.

Fees and tariffs

 
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Please be aware that the revised personal account fees and tariffs will come into effect from 1 July 2022.

FAQs

 
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Find the answers to the most frequently asked questions about our Personal and Small Business Banking products and services.

Mandatory information

 
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Find out more about important notices, HSBC's privary & security policies, hyperlink policy, terms of use of this website and system maintenance information.

Online Security

 
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Learn more about how to protect yourself when banking online. Read our 10 top tips to improving online security. 

Repayment assistance

 
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It's vital that you talk to us if you're having trouble repaying your loan. Our Credit Control Services team is here to help you find a solution.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.

HSBC China Mobile Banking app

HSBC China WeChat service account

Get in touch

Contact HSBC

 
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Whether you have a question about our products and services, wish to make a complaint or give us feedback, here's how to get in touch. 

  Make an appointment This link will open in a new window
  Transaction dispute This link will open in a new window
  Complaint and feedback This link will open in a new window

Branch and ATM locator

 
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Find your nearest HSBC branch and ATMs. Simply enter your location and the type of service you need to get contact details and directions.

  HSBC Premier weekend services This link will open in a new window
  Opening hours during Statutory Holidays This link will open in a new window

Your voice matters to us. We’d like to invite you to take a short survey to share your experience on our website. It'll take less than 5 minutes to complete, and it would be extremely helpful for us to improve our services.

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