Online banking

1. Read and acknowledge the terms and conditions

Go to the registration page and read the terms and conditions. Select 'Confirm' to accept the terms and conditions. You'll also be signed up for our eStatements and eAdvice service automatically, which will make it easy for you to manage both your self-named and joint accounts online in just one place. If you prefer to receive paper statements and advice by post instead, call us on 95366 after you've finished your registration.

2. Verify your identity

If you already hold an HSBC China bank account, you can use your debit card number or phone banking number to activate online banking easily.

3. Set up your profile

To set up your online banking profile, you'll need to create a username and a password. You'll also need to set security questions and memorable answers. These will help us verify your identity if you need to reset your log on credentials.

• Username: The name you use to log on to online banking. Your username should be unique and different from the usernames you use on other websites. It should be 5-15 characters long, and you can use a combination of numbers (0-9), upper and lower case letters (A-Z, a-z), and special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). Other special characters will not be accepted.
• Password: The secret word, phrase or code you use to log on to online banking. It should be 8-30 characters long, and must contain both numbers (0-9) and letters (A-Z, a-z). You may also include special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). Other special characters will not be accepted. To protect your account and personal information, do not use the same password you use for account transactions or other online accounts. Avoid passwords that are easy to guess, such as sequential or identical letters / numbers, 'qwerty' or other common words and phrases. You should also avoid using personal information to set your log on credentials as such information can be easily retrieved from software and websites you use frequently (such as social media platforms and forums). If you do forget your password, you can reset it online.
• Security questions / memorable answers

You can log on by either:

• entering your username and password
• using your Security Device

If you opted to use a Security Device for logging on to online banking during your registration, we'll send one to your correspondence address within 3 working days. In the meantime, you'll still be able to log on to online banking with your username and password, and access some online banking services.

Once you've received your Security Device and activated it within a period of 30 days after registration, you'll be able to access our full range of online banking services.

Call our 24 hour-hotline at 95366 and we’ll take care of it.

1. If you have your HSBC Security Device, you can reset it using one of the following ways: 

• If you remember your security question, you can select ‘Forgotten password’ on the online banking or mobile banking log on page to reset your password.
• You can also directly use your Security Device to generate a security code to log on to online banking. Once logged on, select ‘Contact HSBC’ > ‘Change security settings’ > ‘Change password’.

2. If you don’t have a Security Device and do not remember your security question

On the log on page, select ‘Forgotten password’, then ‘Forgotten your answer’. You will then be able to reset your password by following the prompts. After doing so, please visit an HSBC branch to activate it.