Online banking

1. Read and acknowledge the terms and conditions

Go to the registration page and read the terms and conditions. Select 'Confirm' to accept the terms and conditions. You'll also be signed up for our eStatements and eAdvice service automatically, which will make it easy for you to manage both your self-named and joint accounts online in just one place. If you prefer to receive paper statements and advice by post instead, call us on 95366 after you've finished your registration.

2. Verify your identity

If you already hold an HSBC China bank account, you can use your debit card number or phone banking number to activate online banking easily.

3. Set up your profile

To set up your online banking profile, you'll need to create a username and a password. You'll also need to set security questions and memorable answers. These will help us verify your identity if you need to reset your log on credentials.

• Username: The name you use to log on to online banking. Your username should be unique and different from the usernames you use on other websites. It should be 5-15 characters long, and you can use a combination of numbers (0-9), upper and lower case letters (A-Z, a-z), and special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). Other special characters will not be accepted.
• Password: The secret word, phrase or code you use to log on to online banking. It should be 8-30 characters long, and must contain both numbers (0-9) and letters (A-Z, a-z). You may also include special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). Other special characters will not be accepted. To protect your account and personal information, do not use the same password you use for account transactions or other online accounts. Avoid passwords that are easy to guess, such as sequential or identical letters / numbers, 'qwerty' or other common words and phrases. You should also avoid using personal information to set your log on credentials as such information can be easily retrieved from software and websites you use frequently (such as social media platforms and forums). If you do forget your password, you can reset it online.
• Security questions / memorable answers

You have 3 log on options:

• entering your username and password
• scanning QR code with your HSBC China Mobile Banking

Steps

1. Open the HSBC China Mobile Banking app, enter your username and select 'Continue'.
2. Open HSBC Online Banking, select '+' in the top right corner of the page, then choose 'Authenticate with QR code'; you can also find this at the bottom of the page.
3. Scan the QR code on the online banking page in the HSBC China Mobile Banking app, then select 'Approve' after you've confirmed your log on details.
4. Log on with your 6-digit PIN, Face, Touch or Fingerprint ID.

How to activate Digital Authentication

• using your Security Device

If you opted to use a Security Device for logging on to online banking during your registration, we'll send one to your correspondence address within 3 working days. In the meantime, you'll still be able to log on to online banking with your username and password, and access some online banking services.

Once you've received your Security Device and activated it within a period of 30 days after registration, you'll be able to access our full range of online banking services.

You can set your preferred browser as a 'trusted browser' so you don't have to complete the verification process every time you log on to online banking.

To keep your account safe, we suggest that you only do so with browsers on your personal device, and that you avoid logging on to online banking on a public computer.

If you've activated Digital Authentication

1. Go to online banking, enter your username, scan the QR code to log on using mobile banking, then select 'Approve'.
2. Choose 'SMS/text to mobile phone number' and we'll send a verification code via SMS to the mobile phone number you've registered with us.
3. Select 'Trust this browser' to complete.

If you haven't activated Digital Authentication or wish to continue using a physical Security Device

1. Go to online banking, enter your username, then select 'Log on with security code'.
2. Choose 'Generate code using my physical Security Device' once you've logged on.
3. Open your physical Security Device, press the green button to get a verification code. When 'HSBC' shows on the screen, enter the code from your device and select 'Trust this browser'.
   

Call our 24 hour-hotline at 95366 and we’ll take care of it.

On the log on page, select 'Forgotten your password'.

• If you can remember the answer to your security question, select ‘Security question and SMS one-time code’
• If you activate Digital Authentication, select 'QR code and SMS one-time code'
• If you want to continue by using your physical Security Device, select 'Security code and SMS one-time code'
• If you can't use any of these solutions, select 'I'm unable to use any of these methods', then select 'Reset security details and go to branch to complete the reset process'