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Personal Internet Banking

Manage your money online. Quick and simple, Personal Internet Banking puts you in control of your accounts at all times.

Key benefits

  • View statements online: You can view up to 24 months of e-Statements and 3 months of e-Advice to help keep track of your money.
  • Make payments and transfers: You can use Personal Internet Banking to transfer to any local and overseas accounts and enjoy the ability to preset transaction dates to manage your cash flow.

Register for Personal Internet Banking

Contact us

General customers


Please dial the country code of mainland China +86 if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

Make an appointment

Leave your contact details with us and we’ll be in touch in 1-2 business days

Personal Internet Banking services

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Save time by making transfers online – anytime, anywhere. 

Two log on options

We offer two log on options for greater convenience and flexibility.

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Learn how to protect and secure your account online.

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Our Security device provides you with a better-protected and safer internet banking experience.

Foreign currency exchange

HSBC China offers a Foreign Currency Exchange Service* to Personal Internet Banking customers. You can exchange foreign currencies around-the-clock to meet your FX needs and protect your asset value.


* Service hours are from Monday 6 am to Saturday 5 am (excluding public holidays in Mainland China).

e-Statements and e-Advice

Go paperless and help protect the planet. The electronic statements and advice services provided by Personal Internet Banking helps to reduce paper usage and protect the environment for future generations.

How do I register for and access Personal Internet Banking?

1. Terms and conditions

Complete these three steps for instant access to HSBC Personal Internet Banking.

Read the Terms & Conditions of Personal Internet Banking and the e-Statement & e-Advice service. Click Confirm to accept the terms and conditions. This will also enable you to register for e-Statements and e-Advice so that you can manage all your accounts (self-named accounts and joint accounts) in one place, online.

If you still want to receive paper statements and advice you can request this in the e-Statement and e-Advice section after logging on.

2. Confirm your identity

You can activate Personal Internet Banking now with your HSBC China account by registering either with your Debit Card number or Phone Banking number.

3. Set up your profile

Create your Personal Internet Banking profile by choosing one below.

You will also be asked to set up security questions and answers should you need to reset your log on credentials later.

  • Username
  • Password
  • Memorable answer

4. How can I access Personal Internet Banking right after self-registration?

If you have chosen to order a Security Key, you will be entitled a 30-day period after self-registration, which is referred to as 'Security Key Activation Grace Period'. During this period, you can log on to Personal Internet Banking using your username and password only. Your Security Key will be sent out to your correspondence address within 3 working days after self-registration. You will only be able to access full Personal Internet Banking services after you receive your Security Key and activate it.

Related services

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Transfer money and see your account balance on your mobile device with the HSBC Mobile Banking app.

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Access automated banking services or speak to a customer service adviser, all on a single number.

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Follow the HSBC China WeChat Service Account to contact us, make account enquiries, and more.

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Visit your local HSBC branch where friendly staff will be happy to help.

Frequently asked questions