Mobile Banking

Download our HSBC China mobile banking APP to enjoy the following services!

Logon HSBC mobile banking and enjoy below account services, details please refer to the information on each service page:

• Card replacement (debit cards that have been damaged or reported for loss)
• Upgrade qualified Advance account to Premier account
• Book We Doctor health management services on Health Hub (exclusive to Premier Family account holders)

If you have any questions or want to know more about our products and services, please click on the customer service icon on top right of our service landing pages, or click on “Customer Service” button on “More” page. Our smart agent “Xiao Feng” will provide 7*24 online services for you. Live chat with our professional staffs will also be available from 9 am. to 9 pm. everyday, providing services on hot offers, account inquires, branch appointment, cash appointment, card report loss, credit card points, etc.

To easily manage your HSBC China accounts, if your account is dormant or unclaimed, you can log on mobile banking and go to “Local Accounts” page to quickly reactivate selected dormant or unclaimed account with easy steps*.

* If you have one of following situations, you need to visit any branch with the passport or ID card to reactivate accounts. If not, you can enjoy convenient online reactivation.

• You don’t have any active account, but you are holding at least one dormant account. Also, you modified your phone number within last 60 days.
• All accounts you are holding are unclaimed accounts. 

The “My Payee” menu will be separated from other menus on our mobile banking. The change will make it easy for you to manage your transfer payee list. You can select “All” on the home page and then select “My Payee” to enter the payee list menu.

HSBC China has joined in “Electronic Banking Payment System” and mobile banking is now supporting real-time interbank transfer for small amounts in order to provide you more convenient transfer inward and outward services. Interbank RMB real-time transfer for no higher than RMB50,000 will have free of charge and will not be restricted by weekend and holidays (except system or clearing maintenance). What’s more, simplified transfer information allow you to select bank name directly from bank list (within the same “Electronic Banking Payment System”). When transferring inward, you can now input either HSBC China card number or account number to easily complete transfer request.

Thanks to the new feature in EBPS, HSBC China mobile banking now supports the mobile phone number RMB transfer in a safe, stable, and effective way. You’ll only need the mobile phone number and the name registered with the bank to either make payment or receive money. You don’t need to type in long account or card numbers that are difficult to remember. 

• Users can arrange for money transfers using their mobile phone numbers across all bank accounts registered for this function  ( on the condition that the account holding banks support this function).
• Only Mainland China residents and Mainland China phone numbers will be able to collect money using a registered mobile phone number. The HSBC junior account does not support money transfers and collections using mobile phone numbers.
• The daily transfer limit is set at RMB10, 000, and this amount will be shared with the daily transfer limit to third party.

To register mobile number money receiving : Log On HSBC China Mobile Phone Banking-> CNY Transfer->Transfer settings -> Mobile number receiving settings

To make mobile number transfer: Log On HSBC China Mobile Phone Banking-> CNY Transfer->Mobile Number Transfer

To keep your debit card more secured and away from unsafe transaction, you can now log on the HSBC Mobile bank, and lock your debit card in “Card & Account Settings”, choose the card, and finish the setting up in a few moment.

*Card Lock is only applicable to the current debit card, and will not affect any account.

• You can choose to lock four kinds of transaction : Payment with card, Payment without card, ATM transaction, and oversea Transaction
• You can choose everyday Lock Time (GMT +8)  based on your preference
• If you wish to unlock the card, just get in the settings again, and switch off the lock instantly after completing the SMS verification

Nowadays, except going to Personal Internet Banking, you can also manage your daily transfer limits on mobile banking. It includes "transfer to my HSBC accounts" and "set daily limits by transfer type". But please kindly note that you can only decrease transfer limits on mobile banking. If you would like to increase it, you still need to go to sub-branch.

You can click on "More" item on bottom navigation, then select "Settings" and "Account Settings". You will find "Daily Transfer Limits" link and reach to the page by clicking it.

Want to have higher interest rate than that of HSBC’s board rate, but also want to early withdrawal? Go and purchase  HSBC “Step-up”Time Deposit on HSBC China mobile banking with easy steps. Having additional interest on the Top-up Amount for each term, more flexibility in interest settlement and minimum loss on early withdrawal, HSBC “Step-up” Time Deposit will be a good choice for your sound investment plan.

Click on “Time Deposits" on “Home” page to find the list of various HSBC “Step-up” Time Deposit products. You can go to “RMB Time Deposit Special Offer”page to know more about product information.

If you are debit card customers, you can earn points by using debit card or participating activities. The points can be used to redeem gifts or get offers. 

If you are holding both debit card and credit card, you can acquire 2 types of points. Both points can be used together to apply for more delicate gifts and offers according to redemption rules.

Click on “My Points” on “Home” page or on “Credit Card” page to understand point changes and learn more about best offers.

You can easily track your home mortgage loan application process on HSBC China mobile banking, understand application status in time & support you to make “property dream" early come true.

If you would like to add new payee account on mobile banking, now you can use facial recognition to complete safety verification instead of using token. Combining with recently released feature “ verifying by SMS verification code” feature (see below) , you can go through the whole transfer process, adding new payee account and transferring RMB, without using token if the daily accumulated transfer amount is no higher than RMB50,000.

On our mobile banking, if you want to transfer RMB to other people and the daily accumulated amount is no higher than RMB50,000, you can use "log-on password" along with “SMS verification code” as authentication. If your RMB daily accumulated transfer amount is higher than RMB50,000, you still need your token to complete the transfers. 

Customers who finish the Risk Profile Questionnaire can conduct Financial Health Check (FHC) on Mobile Z now!

• Log on the HSBC Mobile Banking, click the “Financial Health Check” in “Wealth” page, and start checking and managing your finance.
• After completing the FHC, you can make an appointment with your relationship managers right away on Mobile banking to discuss further about the financial health check report.

Logon HSBC China mobile banking to operate your Dual Currency Investment and Enhanced Yield Investment Product anywhere any time. You can also check the latest market news and your position with one simple click.

For more product details please visit the "Dual Currency Investment" page of our website.

The highly selective HSBC Local Unit Trust and Hong Kong Mutual Recognition of Funds can provide you with a variety of choices, enhance your wealth configuration and management. Now Local Unit Trust and Hong Kong Mutual Recognition of Funds trading can be accessed right from your phone. Log on HSBC China Mobile Banking and go to "Wealth” page. You can gain direct access to online fund investment on Local Unit Trust and Hong Kong Mutual Recognition of Funds. 

You can view and purchase structured products which are within selling period on HSBC China mobile banking. Different capital protection levels and diversified structure for investment return will support you to capture global opportunities and explore sound investment plans in your hand.

Choose "Wealth" on bottom navigation and click on "Structured Products". You can view and purchase all products within selling period as soon as you log on. You can also go to “Structured Products” page to discover more information.

If your "Risk Profile" has been expired, or if your financial condition has been changed, now you can directly use mobile banking to view or update your risk profile. It can not only help you fully understand your preference on wealth management and risk tolerance, but also assist you in selecting appropriate wealth investment products.

Completing from updating risk profile to purchasing proper wealth investment products (e.g. Structured Products, QDII Fund) at the same time by easily clicking buttons on mobile banking will simplify the whole process and will definitely reduce your time. If you realize that your risk profile has been expired, now you can update it by yourself on mobile bank instead of switching to personal internet banking or going to sub-branch. (Attention: if you didn't build your risk profile yet, you still have to go to sub-branch at the first time. Then, you can view and update it on mobile banking afterwards.)

On mobile banking, you have 2 entrances to access to RPQ:

• Click on "All Functions" tab on Homepage, then select "Risk Profile“
• Click on "Wealth" item on bottom navigation, then select "Risk Profile"

Enjoy the one-stop credit card services via our China mobile banking APP:

• Credit card online application & status tracking
• Card activation
• QR code payment without the physical card
• Statement inquiries
• Credit limit inquires & limit management
• Principal card and supplementary card management (including settings for offline & online payment and third-party payment)
• Security settings (including password management, security lock, etc.)

If you are holding HSBC debit card or RMB deposit account, you can easily proceed repayment on HSBC China mobile banking (including RMB/USD single currency or dual currencies). In order to avoid any trouble or negative impact due to late repayment, you can set auto-repayment for RMB/USD statement by linking your HSBC debit card or RMB deposit account and selecting “full amount repayment” or “minimum amount repayment”.

If you didn’t have HSBC debit card or RMB deposit account yet, you can also use UnionPay Online Payment or La Ka La to complete repayment.

*Repayment via HSBC debit card or RMB deposit account: repayment will be received on the same day if transaction can be done before 4.30 pm. Otherwise, it will be received on the next day. Credit limit will be recovered afterwards

*Repayment via UnionPay Online Payment or La Ka La: repayment amount will be into your account on the next working day after transaction and credit limit will be recovered as soon as repayment amount is received.

You can apply and manage installment businesses on HSBC China mobile banking, including:

• Bill in installment: apply installment plan for the bill after the statement is generated
• Transaction installment: apply installment plan for single transaction
• Cash installment: convert your credit limit to cash in your HSBC debit card within cash advance limit and repay with ease by monthly instalments

HSBC China credit card e-points plan provides customers various kinds of delicate gifts or air miles. Customers can earn e-points by using credit card or attending activities/events and use e-points to redeem gifts or air miles.

Now, you can easily check and redeem your credit card e-points and learn about the latest best offers on HSBC China mobile banking.