Frequently asked questions
I forgot my online banking username. What should I do?
What should I do if I forget my password?
How to activate Digital Authentication?
How do I use Global Transfer to send money overseas?
If my identity document has expired, how can I continue to use my account or card?
How do I change my credit card limit?
Other frequently asked questions
Transfers and remittance
Online Banking / Mobile Banking / WeChat Service Account
Manage accounts / Check bills / Use reward points
Foreign exchange / Investment / Insurance
Deposits and Home Mortgage Loan
Credit card user guide, limit, annual fee, and reward points (in Chinese only)
Online customer service
Have more questions? You can access online customer services by downloading the HSBC China Mobile Banking app and tapping the 'online customer service' icon on the top right or on 'Me' tab. You can also follow the HSBC China WeChat Service Account, with our AI chatbot 'Xiao Feng' at your service 24/7 to help you find the right solution whenever you need them. Our agents are also available online from 9am to 9pm everyday.
HSBC China Mobile Banking app
HSBC China WeChat service account
FAQs about products and services of Small Business Banking
These FAQs are intended to provide an overview of the information on issues related to financial products or services, or regulatory requirements faced when undertaking financial activity in mainland China. Due to the diversity and complexity of financial products/services and local regulatory environment these FAQs can only provide an outline of the issues. The information is provided for your reference only and shall not be construed as legal, financial or any other professional advice. HSBC makes no guarantee, representation or warranty and accepts no responsibility for the accuracy updatedness and/or completeness of the information.