Manage accounts / Check bills / View fees and charges / Use Reward Points
How do I check my balance for HSBC China account?
You can access and manage your account balance via Online Banking, Mobile Banking, Phone Banking and HSBC China WeChat Service Account. If you have an HSBC Debit Card you can also check your balance at any ATM machine.
'HSBC China' App
'HSBC China' WeChat Service Account
How do I reactivate dormant / inactive accounts online?
If you find your account is dormant or inactive, log on to the HSBC China Mobile Banking app and click on 'Quick actions' on the 'Home' screen, select 'More’, then choose ‘Local accounts’ to reactivate the relevant account online*.
* If you're facing one of the following situations, you'll need to visit one of our branches with your passport or ID card to reactivate your accounts. Otherwise, you can also reactivate your accounts conveniently online.
1) You don’t have any active account with us, but you're holding at least one dormant account, and you've changed your mobile phone number within the last 60 days
2) All accounts you are holding are inactive accounts
If you are currently living overseas, you can activate your account with Signature Witness Service. Please download the activation table.
HSBC China WeChat Service Account
If my identity document has expired, how can I continue to use my account or card?
You can log on to the HSBC China Mobile Banking app, select 'More', then choose 'ID expiry date update'.
Note: Updating via the mobile app is currently unavailable for non-residents of mainland China including Hong Kong, Macau and Taiwan residents. You can only do so if you're a resident of mainland China whose identity documents will expire within 60 days or have already expired, and who needs to upload their second-generation ID card to update the validity period.
You can also bring your updated original documents to HSBC China branches to update your information.
How to update my personal information?
Option1：After logging on to your mobile banking app, go to the 'Me' tab on the bottom menu, then under 'Settings & preferences'，select 'Personal information', you can update your phone number, email and address.
Option 2: Or log on to online banking with your PIN
2）Click "Edit personal details" to modify your information.
How do I view my transaction history?
You can log on to online banking, select an account number, then you'll be able to check its latest 6 months' transaction records, such as the date, the size of the transactions, transaction details and your remaining balance. To further check the details of any particular transaction, simply click the date.
Rewards: Credit card primary cardholders and savings account holders can go to the 'Reward Points redemption' page in our e-shop to redeem your Reward Points for a variety of fabulous products, e-Coupons, vouchers and JD coin. Please note, the options of gifts depend on the type of accounts.
A monthly service fee of RMB300 (or equivalent in any other currency) will be charged if the Total Relationship Balance of all the accounts under the same customer number falls below RMB500,000 or equivalent in foreign currency in the previous month. Please refer to the Tariff of Accounts and Services for Personal Customers for detailed information.
How do I qualify for HSBC Premier?
You need to have at least RMB500,000 (or equivalent)