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Contact HSBC

It’s easy to get in touch with HSBC China. Choose the service you need and the way you want to contact us.

It is easy to get in touch with HSBC China through various channels.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.

      HSBC China Mobile Banking app

HSBC China Mobile Banking app

 HSBC China WeChat service account

HSBC China WeChat service account

You may click FAQ for more information.

To get in touch with our customer service officer, please leave your contact information here.

Fusion small enterprise service, CLICK HERE

Hotline service

HSBC China Customer Service Hotline


Banking Account Service

(24 H, Mon - Sun)


Fusion Small Business Service Hotline


(8:00 – 19:00, Mon - Fri  /  8:00 – 16:00, Sat)

Credit Card Service Hotline

95366 / (021) 2053-4333

(24 H, Mon - Sun)

Home Mortgage Loan Hotline


(9:00 – 17:00, Mon - Fri)

General Enquiry on Personal Financial related Service / Credit Card. Please dial


(8:30-17:30, Mon - Fri)

(Only for new customer)

International Service Hotline


(Personal Banking Only)

(8:30 – 17:30, Mon - Fri)

*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan