It is easy to get in touch with HSBC China through various channels.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.


You may click FAQ for more information.

For English Service, you could send  your enquires to our email accounts: (For account security reason, please do not contain any account information in the email)

To get in touch with our customer service officer, please leave your contact information here.

Personal banking service, CLICK HERE

Fusion small enterprise service, CLICK HERE

Hotline service

Premier service hotline

(24 H, Mon - Sun)



Personal banking service hotline  

(7:00 – 21:00,Mon - Sun)


Advance service hotline

(24 H, Mon - Sun)



International service hotline

(Personal Banking Only)

(8:30 – 17:30, Mon - Fri)


Credit card service hotline

(24 H, Mon - Sun)

(021) 95366


Fusion small enterprise service hotline

(9:00 – 19:00, Mon - Fri  /  9:00 – 16:00, Sat)


General enquiry on personal

financial related service

(Only for new customer)

(8:30-17:30, Mon - Fri)



Credit Control Service Hotline

(9:00 – 18:00, Mon-Fri)

400-921-7882(or +86-21-3501-9680 from overseas)

*Please dial China country code +86 if you are calling from overseas