Top of main content

Contact HSBC

It's easy to get in touch with HSBC China. Choose the service you need and the way you want to contact us.

It is easy to get in touch with HSBC China through various channels.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.

HSBC China Mobile Banking app

HSBC China Mobile Banking app

HSBC China WeChat service account

HSBC China WeChat service account

You can easily browse these common frequently asked questions for more information.

Transfers and remittance     Security device      Manage accounts      Credit card

Send us feedback or make an inquire

To know more about our products and services with our customer service officer, please leave your contact information here.

To share your feedback on our products and services, please leave your contact information here.

Fusion small enterprise service, click here

Hotline service

HSBC China Customer Service Hotline

95366

Banking Account Service

(24 H, Mon - Sun)

HSBC International Education Financial Services Hotline

400-920-0828

(Personal Banking Only)

(24H, Mon - Sun)

 

Employee Banking Service Hotline

400-821-3168

(24H, Mon - Sun)

 

HSBC Greater Bay Area Customer Service Hotline

400-920-3827

(Personal Banking Only)

(24H, Mon - Sun)

Credit Card Service Hotline

95366 / (021) 2053-4333

(24 H, Mon - Sun)

Home Mortgage Loan Hotline

400-820-4335

(9:00 – 17:00, Mon - Fri, holidays excluded)

General Enquiry on Personal Banking Account Opening. Please dial

400-820-3090

(8:30-17:30, Mon - Fri, holidays excluded)

HSBC Fusion Retail Business Banking Service Hotline

400-820-1177

(8:00 – 19:00, Mon - Fri  /  8:00 – 16:00, Sat / holidays excluded)

*Please dial the country code of mainland China +86 (21) for 95366 or +86 for 400 hotline number if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan.