It is easy to get in touch with HSBC China through various channels.
Online customer service
The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.
HSBC China Mobile Banking app
HSBC China WeChat service account
Home Mortgage Loan Hotline
(9:00 – 17:00, Mon - Fri, holidays excluded)
*Please dial the country code of mainland China +86 (21) for 95366 or +86 for 400 hotline number if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan.