It is easy to get in touch with HSBC China through various channels.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.

      HSBC China Mobile Banking app

HSBC China Mobile Banking app

 HSBC China WeChat service account

HSBC China WeChat service account

You may click FAQ for more information.

For English Service, you could send  your enquires to our email accounts: hsbcaoc@hsbc.com.cn (For account security reason, please do not contain any account information in the email)

To get in touch with our customer service officer, please leave your contact information here.

Personal banking service, CLICK HERE

Fusion small enterprise service, CLICK HERE

Hotline service

HSBC China Customer Service Hotline

95366

Banking Account Service

(24 H, Mon - Sun)

Fusion Small Enterprise Service Hotline

(9:00 – 19:00, Mon - Fri  /  9:00 – 16:00, Sat)

Credit Card Service Hotline

95366 / 021-2053-4333

(24 H, Mon - Sun)

International Service Hotline

400-920-0828

(Personal Banking Only)

(8:30 – 17:30, Mon - Fri)

General Enquiry on Personal Financial related Service / Credit Card. Please dial

400-820-3090

(8:30-17:30, Mon - Fri)

(Only for new customer)

*Please dial China country code +86 if you are calling from overseas