It is easy to get in touch with HSBC China through various channels.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.

汇丰中国手机银行APP二维码
汇丰中国微信服务号二维码

You may click FAQ for more information.

For English Service, you could send  your enquires to our email accounts: hsbcaoc@hsbc.com.cn (For account security reason, please do not contain any account information in the email)

To get in touch with our customer service officer, please leave your contact information here.

Personal banking service, CLICK HERE

Fusion small enterprise service, CLICK HERE

Hotline service

Premier service hotline

(24 H, Mon - Sun)

400-820-8828

 

Personal banking service hotline  

(7:00 – 21:00,Mon - Sun)

400-820-1818

Advance service hotline

(24 H, Mon - Sun)

400-820-8878

 

International service hotline

(Personal Banking Only)

(8:30 – 17:30, Mon - Fri)

400-920-0828

Credit card service hotline

(24 H, Mon - Sun)

(021) 95366

 

Fusion small enterprise service hotline

(9:00 – 19:00, Mon - Fri  /  9:00 – 16:00, Sat)

400-820-1177

General enquiry on personal

financial related service

(Only for new customer)

(8:30-17:30, Mon - Fri)

400-820-3090

 

Credit Control Service Hotline

(9:00 – 18:00, Mon-Fri)

400-921-7882(or +86-21-3501-9680 from overseas)

*Please dial China country code +86 if you are calling from overseas