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Contact HSBC

It’s easy to get in touch with HSBC China. Choose the service you need and the way you want to contact us.

It is easy to get in touch with HSBC China through various channels.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.

      HSBC China Mobile Banking app

HSBC China Mobile Banking app

 HSBC China WeChat service account

HSBC China WeChat service account

You may click FAQ for more information.

To get in touch with our customer service officer, please leave your contact information here.

Fusion small enterprise service, CLICK HERE

Hotline service

HSBC China Customer Service Hotline


Banking Account Service

(24 H, Mon - Sun)

HSBC International Education Financial Services Hotline


(Personal Banking Only)

(24H, Mon - Sun)


Employee Banking Service Hotline


(24H, Mon - Sun)


HSBC Greater Bay Area Customer Service Hotline


(Personal Banking Only)

(24H, Mon - Sun)

Credit Card Service Hotline

95366 / (021) 2053-4333

(24 H, Mon - Sun)

Home Mortgage Loan Hotline


(9:00 – 17:00, Mon - Fri, holidays excluded)

General Enquiry on Personal Banking Account Opening. Please dial


(8:30-17:30, Mon - Fri, holidays excluded)

HSBC Fusion Retail Business Banking Service Hotline


(8:00 – 19:00, Mon - Fri  /  8:00 – 16:00, Sat / holidays excluded)

*Please dial the country code of mainland China +86 (21) for 95366 or +86 for 400 hotline number if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan.