It is easy to get in touch with HSBC China through various channels.
Online customer service
The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.
HSBC China Mobile Banking app
HSBC China WeChat service account
HSBC China Customer Service Hotline
Banking Account Service
(24 H, Mon - Sun)
Fusion Small Enterprise Service Hotline
(9:00 – 19:00, Mon - Fri / 9:00 – 16:00, Sat)
International Service Hotline
(Personal Banking Only)
(8:30 – 17:30, Mon - Fri)
*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan