It is easy to get in touch with HSBC China through various channels.
Online customer service
The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.
HSBC China Mobile Banking app
HSBC China WeChat service account
Send us feedback or make an inquire
Ask about our products and services
Make a complaint
Customer experience survey
Home Mortgage Loan Hotline
(9:00 – 17:00, Mon - Fri, holidays excluded)