Contact us-Online customer and Hotline service

Home
Help and support
Contact us

It is easy to get in touch with HSBC China through various channels.

Online customer service

The online customer service provides the service (in simplified Chinese only) for the whole customer journey. You may access to the service by a few steps.

HSBC China Mobile Banking app

HSBC China WeChat service account

You can easily browse these common frequently asked questions for more information.

Transfers and remittance Security device Manage accounts Credit card

More frequently asked questions This link will open in a new window

Send us feedback or make an inquire

To know more about our products and services with our customer service officer, please leave your contact information here.

To share your feedback on our products and services, please leave your contact information here.

Fusion small enterprise service, click here

To know more about our products and services with our customer service officer, please leave your contact information here.

To share your feedback on our products and services, please leave your contact information here.

Fusion small enterprise service, click here

If you have an enquiry about your banking transactions, we could suggest that you contact us by suggested channels.

Mobile banking service

Please download our APPS "HSBC China" with your mobile device and register the mobile banking service. (if you are a registered user of Internet banking, HSBC China, you could log on the mobile banking service with the same user ID and password)
Input the User ID and password (per different setting, you may be requested to use the security token for log-on). Besides, per your device setting, you could also log on with the facial recognition or finger-print instead of the password.
After the successful log-on, please click the option of "More" in the bottom line.
Then, click the "letter" pattern at the upper right corner, which would show you "Bank Mail".
Click the + pattern in this page, then write down and send us your requests.

Internet banking service

Visit our public website: www.hsbc.com.cn.
Lick "Log on" at the upper right corner and then choose "Online Banking".(You need to register before log-on. If you are a registered user of Mobile Banking, you could log on with the same User ID and password)
Input your User ID and password (per different setting, you might be requested to user security token) to log on the internet banking service.
Click the "Letter" pattern beside your name on the top bar.
Choose "New Message" in the bottom of the drop-down list.
Then, you could write down and send us your requests.

HSBC China Customer Service Hotline

95366

Banking Account Service

_{(24 H, Mon - Sun)}

Fusion Small Enterprise Service Hotline

_{(9:00 – 19:00, Mon - Fri / 9:00 – 16:00, Sat)}

Credit Card Service Hotline

95366 / (021) 2053-4333

_{(24 H, Mon - Sun)}

Credit Control Service Hotline

400-921-7882 (or +86-21-3501-9680 from overseas)

_{(9:00 – 18:00, Mon-Fri)}

*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us, we will reply to you within two working days.

You could also contact us by listed channels.

To raise your complaints, please CLICK HERE.

HSBC China Customer Service Hotline

95366 (24-hour hotline)

*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

By mail

Please address it to:

HSBC Service Enhancement Team

PO Box 200120 – 33

People’s Republic of China

Complaint handling process

We'll contact you within 2 working days after receiving your complaint to confirm the case.
We'll conduct an investigation, keep records and ask for your feedback. We will respond within 5 working days from the day we receive your complaint.
If we are unable to respond within 5 working days, we will update you with a new time line and our follow-up actions.
It will generally take 15 days to resolve your complaint. If you've reported a complex or serious issue, it will take up to 30 days. Further handling will take up to, but no more than, 60 days.

Your voice matters to us. We'd like to invite you to take a short survey to share your experience on our website. It'll take about 2-3 minutes to complete, and it would be extremely helpful for us to improve our services.

Hotline service

HSBC China Customer Service Hotline

95366

Banking Account Service

(24 H, Mon - Sun)

HSBC International Education Financial Services Hotline

400-920-0828

(Personal Banking Only)

(24H, Mon - Sun)

Employee Banking Service Hotline

400-821-3168

(24H, Mon - Sun)

HSBC Greater Bay Area Customer Service Hotline

400-920-3827

(Personal Banking Only)

(24H, Mon - Sun)

Credit Card Service Hotline

95366 / (021) 2053-4333

_{(24 H, Mon - Sun)}

Home Mortgage Loan Hotline

400-820-4335

_{(9:00 – 17:00, Mon - Fri, holidays excluded)}

General Enquiry on Personal Banking Account Opening. Please dial

400-820-3090

_{(8:30-17:30, Mon - Fri, holidays excluded)}

HSBC Fusion Retail Business Banking Service Hotline

400-820-1177

(8:00 – 19:00, Mon - Fri / 8:00 – 16:00, Sat / holidays excluded)

*Please dial the country code of mainland China +86 (21) for 95366 or +86 for 400 hotline number if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan.

Contact HSBC

Online customer service

Send us feedback or make an inquire

Mobile banking service

Internet banking service

HSBC China Customer Service Hotline

By mail

Ask about our products and services

Transaction dispute

Make a complaint

Customer experience survey

Hotline service