Contact HSBC

1. Please download our APPS “HSBC China” with your mobile device and register the mobile banking service. (if you are a registered user of Internet banking, HSBC China, you could log on the mobile banking service with the same user ID and password)
2. Input the User ID and password (per different setting, you may be requested to use the security token for log-on). Besides, per your device setting, you could also log on with the facial recognition or finger-print instead of the password. 
3. After the successful log-on, please click the option of “More” in the bottom line.
4. Then, click the “letter” pattern at the upper right corner, which would show you “Bank Mail”.
5. Click the + pattern in this page, then write down and send us your requests.

1. Visit our public website: www.hsbc.com.cn.
2. Lick “Log on” at the upper right corner and then choose “Online Banking”.(You need to register before log-on. If you are a registered user of Mobile Banking, you could log on with the same User ID and password)
3. Input your User ID and password (per different setting, you might be requested to user security token) to log on the internet banking service.
4. Click the “Letter” pattern beside your name on the top bar.
5. Choose “New Message” in the bottom of the drop-down list.
6. Then, you could write down and send us your requests. 

Premier service hotline

(24 H, Mon - Sun)

400-820-8828

Advance service hotline

(24 H, Mon - Sun)

400-820-8878

Personal banking service hotline  

(7:00 – 21:00，Mon - Sun)

400-820-1818

Credit card service hotline

(24 H, Mon - Sun)

(021) 95366

Fusion small enterprise service hotline

(9:00 – 19:00, Mon - Fri  /  9:00 – 16:00, Sat)

400-820-1177

Credit Control Service Hotline

(9:00 – 18:00, Mon-Fri)

400-921-7882（or +86-21-3501-9680 from overseas）

*Please dial China country code +86 if you are calling from overseas