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Online Identity Verification

Dear customer,

Thank you for your trust in HSBC Bank (China) Company Ltd ("we" or "HSBC China"). In order to successfully take over your deposits and investment products in Citibank (China) Company, Ltd ("Citi China"), please follow the following steps and scan the QR code below to complete online identity verification, including the steps of verifying your identity information, informing you of important information, and confirming your debit card mailing address (if required).

Online Identity Verification
Identity type Materials to be prepared in advance
Mainland Chinese resident Please prepare the Personal Identification and mobile phone number you used when opening your account with Citi China.
Overseas resident (including Hong Kong SAR, Macao SAR, and Taiwan area residents) Please prepare the Personal Identification and mobile phone number you used when opening your account with Citi China, as well as your Citi China CNY settlement account number or Citi China debit card settlement account number.
Online Identity Verification
Identity type Mainland Chinese resident
Materials to be prepared in advance Please prepare the Personal Identification and mobile phone number you used when opening your account with Citi China.
Identity type Overseas resident (including Hong Kong SAR, Macao SAR, and Taiwan area residents)
Materials to be prepared in advance Please prepare the Personal Identification and mobile phone number you used when opening your account with Citi China, as well as your Citi China CNY settlement account number or Citi China debit card settlement account number.

*For HSBC China existing customers who do not need to open any new account, you do not need to complete identity verification (For example, if you already have a CNY settlement account and only need to transfer CNY funds, then you do not need to open any other accounts), and the corresponding funds will be transferred to your existing account(s) in HSBC China. If you are still uncertain whether you need to complete the identity verification, you can scan the QR code above to check.

Scan the QR code and follow the steps

Online Identity Verification QR code

If you have any questions during the process of completing the online identity verification, please call our dedicated customer service hotline at (+86) 400 820 0006 or (+86 21) 5060 6440.

You will not be able to use your new account in HSBC China normally if you do not complete identity verification. It is recommended that you complete the online identity verification as soon as possible before the Closing Date (which is scheduled for 7th June 2024. The final Closing Date will be confirmed in the Closing Advice issued by Citi China.).

To know more about the Service Starting Date  (tentatively scheduled for June 11, 2024) and other important information, please click "Important Information" below to view the full text of Transfer Preparation Notification.

 
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  • Transfer Preparation Notification
  • Terms and Conditions applicable to your HSBC China personal accounts