What can you do with HSBC Phone banking?
Please refer to Phone Banking pocket guide for further operating details.
How can Phone Banking help me?
If you use the mobile phone number which registered in our bank (mobile phone number in mainland China and Hong Kong only) to call, HSBC can locate your information. If you use a non-registered mobile phone number to call, you can also log on phone banking by using a combination of any of the following identification information and authentication information.
- Phone Banking Number
- National Chinese ID
- HSBC China Personal Account Number
- HSBC China Debit Card Number
- HSBC China Credit Card Number
- Phone Banking PIN
- SMS OTP
- Debit Card PIN
- Credit Card Enquiry PIN
HSBC China Customer Service Hotline
( 24-hour, Mon - Sun )
Please dial the country code of mainland China +86 (21)
if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan
Make an appointment
Leave your contact details with us and we’ll be in touch in 1-2 business days