Phone Banking

Enjoy the convenience of modern banking via your phone to access a comprehensive suite of financial services, wherever you are, whenever you like. No more queues. No more hassle. 

Phone Banking is here to assist you at any time.

Like all other HSBC services, Phone Banking is user-friendly. All you need to do is to call our 24/7 customer service number. An Interactive Voice Response will help you carry out your transactions by providing simple, easy-to-follow instructions. If you need help during the call, you can press the '*' key at any time for automated help including having information repeated or returning to the main menu. You can also talk to our professional customer service representatives for assistance, choosing this option from the ‘Bank Account Services’ main menu.

A unique Phone Banking Number (PBN) and personal identification number (PIN) will be issued to enable you to use the service. Your account can only be activated by keying in both the correct PBN and PIN.

Both our automated Phone Banking services as well as our customer service representatives are available 24 hours a day, 365 days a year.

Please call our 24-hour customer service number or visit your nearest HSBC branch. Our customer service representatives will help you activate Phone Banking.

Any of the below methods can be used to log on phone banking service, bringing you a brand new experience for authentication. 

Identification:

• Phone Banking Number
• National Chinese ID
• HSBC China Personal Account Number
• HSBC China Debit Card Number

Verification:

• Phone Banking PIN
• Debit Card PIN

With HSBC's Interactive Voice Response, you can use Phone Banking to obtain the following services: 

• Balances of savings accounts and loan accounts
• Last five credit/debit transactions details

• Time deposit interest rates enquiry
• Foreign exchange rates enquiry

• Open new time deposits
• Enquiry about your existing time deposit account
• Change maturity instructions for existing time deposits
• Time deposit interest rate enquiry

• Change your Phone Banking PIN
• Change your Debit Card PIN
• Reset your Debit Card PIN
• Damaged Embossed Chip Card Replacement

Please refer to Phone Banking pocket guide for further operating details.

Besides the above services offered to registered customers, non-registered customers can also access the following Phone Banking services without a PBN or PIN by calling our 24-hour service hotline.

• Enquire about time deposit interest rate
• Enquire about foreign exchange rates
• Talk to our customer service representatives

When you register for Online Banking or Phone Banking, you will get a 10-digit PBN code for Phone Banking and a 6-digit PIN code. HSBC will verify the identity of every customer with the PBN and PIN. You must use these two codes to register for HSBC Online Banking. The registration system will remind you to create a username and password for your online banking account, which you will use to access online banking and other services. Your password is very important. Please view our online security advice before you set up your password. 

You can apply for PBN and PIN codes by calling our customer service number: 95366 (Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan). We will send you the PBN and PIN codes via regular mail and registered mail respectively. 

You can call our customer service number or visit a local branch to reset your Phone Banking PIN code.