Top of main content

Phone Banking

Bank anywhere, anytime with Phone Banking from HSBC. A single number for all your Phone Banking services.

What can you do with HSBC Phone banking?

  • Account information enquiries: provides functions such as account balance enquiry and recent transactions details
  • Password management: provides functions such as changing debit card PIN, resetting debit card PIN, changing phone banking PIN, resetting phone banking PIN
  • Enquiry about interest rates and exchange rates: provides time deposit interest rates enquiry, foreign exchange rates enquiry
  • Manual service: customer service representative are available 7/24 hours to provide manual service

Please refer to Phone Banking pocket guide for further operating details.

How can Phone Banking help me?

Registration methods

Please call our 24-hour customer service hotline or visit your nearest HSBC branch. Our customer service representatives will help you to apply for Phone Banking service.

Authentication methods

If you use the mobile phone number which registered in our bank (mobile phone number in mainland China and Hong Kong only) to call, HSBC can locate your information. If you use a non-registered mobile phone number to call, you can also log on phone banking by using a combination of any of the following identification information and authentication information.


  • Phone Banking Number
  • National Chinese ID
  • HSBC China Personal Account Number
  • HSBC China Debit Card Number
  • HSBC China Credit Card Number


  • Phone Banking PIN
  • Debit Card PIN
  • Credit Card Enquiry PIN

Contact Us

HSBC China Customer Service Hotline


( 24-hour, Mon - Sun )

Please dial the country code of mainland China +86 (21)
if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan

Make an appointment

Leave your contact details with us and we’ll be in touch in 1-2 business days

Frequently asked questions