Ways to bank

You can log on to your Personal Internet Banking account anytime and anywhere. Currently, you can access these services:

• Account enquiries
  
• Transactions and remittances
• Exchange rate / interest rate enquiries
• Time deposits
• Online FX Conversion
• Global View 
• Wealth Management
• Online QDII Trading Platform 
• Online Structured Investment Trading Platform
• You can also stop cheque payments, make statement requests, order a cheque book, change personal details and set up alerts. 

Personal Internet Banking allows you to access your accounts 24/7. However, certain transactions may only be processed on the next business day due to the bank's cut-off time.

*Please be aware that the service range and service hours of Personal Internet Banking might be adjusted from time to time. Details will be updated on the system settings and there will be related announcements. 

Keeping your bank information safe and secure is very important to HSBC. As demand increases for newer, faster and better ways to bank, HSBC pledges to continue its efforts in maintaining the highest level of online security for its customers. However, you also play a critical role in keeping your personal information protected. 

• Keep your security information confidential and do not share with anyone. 
  
• Do not write your security details down or store them in other apps on your mobile device. 
• Always ensure you have the very latest version of our app. 
• Keep your phone operating system up to date if possible. 
• Where applicable, regularly update your mobile device with anti-virus and anti-spyware apps. 
• Avoid sharing your mobile devices with others. 
• Use your own mobile device to log on to HSBC and if you have to use someone else's device, ensure it is secure and that you log off completely.
• Whenever you install any app, make sure you understand how it will interact with your device's features and with your personal information before you give it permission to be installed. 
• Do not leave your mobile device unattended after logging on.
• Always log off when you are finished with mobile banking.
• Ensure your device is set up to lock automatically after a brief period of inactivity.
• Use only trusted Wi-Fi connections.
• Do not use a jailbroken Apple® iPhone® or rooted Android™ Phone as jailbreaking and rooting remove important security measures.
• Only install applications on your device from trusted app stores: App Store ®, Google Play™ or Baidu App.

You can register for HSBC Phone Banking using the following ways:

1. By phone

HSBC Premier customers, please call: 400-820-8828

or HSBC Advance customers, please call: 400-820-8878

Other customers, please call: 400-820-3090 （Please dial the country code of mainland China +86 if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan）

Or use your ATM password for the first verification. 

2. Register now at any local branch in China with your ATM card password.