Activate the new Digital Authentication for a smoother banking experience
We've launched* Digital Authentication to bring you a safer and faster way to bank, online and on mobile, without the need to carry a physical Security Device.
Activate Digital Authentication on the HSBC China Mobile Banking app now to log on or make transactions, the new way.
* This new feature will be made available to existing customers in HSBC China online and mobile banking, in phases from October 2022 onwards. You'll see a notification pop up on your mobile banking log on screen when this feature is ready for you to use.
Don't have the HSBC China Mobile Banking app yet? Select this link or scan the QR code to download it.
Simplify your HSBC digital banking experience
You can now log on to or make transactions in mobile banking with just your 6-digit PIN. Enable biometric authentication such as Face, Touch or Fingerprint ID for an even faster banking experience.
You can log on to or make transactions by scanning a QR code generated in online banking, with your mobile device and entering your 6-digit PIN. Note: for your security, you'll be asked to follow additional steps when you use a new browser for the first time. Once you've approved it as 'trusted', you won't need to complete additional steps when you use that browser. See the 'trusted browser' section for more information.
You can still log on with your username and password. Note: you'll still need to use Digital Authentication to perform certain actions on the mobile banking app, such as changing your password or adjusting your transaction limits. This better protects your account.
Forgot your password? New convenient ways to reset it
After you've activated Digital Authentication, you can scan the QR code on the online banking page in the HSBC China Mobile Banking app, then enter your 6-digit PIN and an SMS one-time code to reset your password.
How to activate Digital Authentication
You can only complete the activation in the HSBC China Mobile Banking app. Please set up Digital Authentication when your HSBC China Mobile Banking app prompts you to do so. It will only take 1–2 minutes.
We also recommend that you enable biometric authentication, such as Face, Touch or Fingerprint ID for an even faster banking experience. Learn more about it.
* Once you've activated Digital Authentication successfully, your physical Security Device will be disabled.
Activate with your password or biometric credentials
Activate with your physical Security Device
How to set a trusted browser for online banking
If you've activated Digital Authentication
If you haven't activated Digital Authentication or wish to continue using a physical Security Device
How to reset Digital Authentication if you change your phone
Your Digital Authentication can only be activated on one mobile device at a time. Here's how to reset it, depending on your situation.