1. Read and acknowledge the terms and conditions
Go to the registration page and read the Terms and conditions and Privacy policy. Tick the checkbox to confirm you have accepted the terms, then continue the process.
Once you've completed the registration, we will only notify you via HSBC Online or Mobile Banking so you can download a digital notification instead of receiving a physical copy, unless otherwise stipulated or specifically requested. You can also manage all your HSBC China accounts under your name in one go via online banking.
2. Verify your identity
If you already hold an HSBC China bank account, you can use your debit card number or phone banking number to activate online banking easily.
3. Set up your profile
To set up your online banking profile, you'll need to create a username and a password. You'll also need to set security questions and memorable answers. These will help us verify your identity if you need to reset your log on credentials.
- Username: The name you use to log on to online banking. Your username should be unique and different from the usernames you use on other websites. It should be 5-15 characters long, and you can use a combination of numbers (0-9), upper and lower case letters (A-Z, a-z), and special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). Other special characters will not be accepted.
- Password: The secret word, phrase or code you use to log on to online banking. It should be 8-30 characters long, and must contain both numbers (0-9) and letters (A-Z, a-z). You may also include special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). Other special characters will not be accepted. To protect your account and personal information, do not use the same password you use for account transactions or other online accounts. Avoid passwords that are easy to guess, such as sequential or identical letters / numbers, 'qwerty' or other common words and phrases. You should also avoid using personal information to set your log on credentials as such information can be easily retrieved from software and websites you use frequently (such as social media platforms and forums). If you do forget your password, you can reset it online.
- Security questions / memorable answers
