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Security Device user guide

What is a Security Device?

A Security Device is a small and portable electronic device about the size of half of a credit card. You'll need it to generate a one-time Security Code or Transaction Data Signing code when you log on to or make transactions via HSBC China's digital channels (Online Banking, Mobile Banking and WeChat Service Account).

To activate your Security Device, you'll need to set up a 6-digit PIN first, which will be used to start the device and protect it from potential security threats.

Get started with your Security Device

  • We recommend you apply for a Security Device when you register for online banking via a desktop browser. We'll usually send it within 3 working days to the address you have registered with us.
  • If you prefer to use the HSBC China Mobile Banking app or our WeChat Service Account to register for online banking, you can call our customer service hotline on 95366 to get one.

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