Please refer to the following information on how to use your Security Device.
1. Setting up a PIN for your new Security Device
Press and hold the green button until you see a 'New PIN' message on the device, then enter a 6-digit PIN. Press the yellow button to complete your first PIN entry, then re-enter your PIN. Once successful, the screen will display 'HSBC'.
2. Turning on your Security Device
Press and hold the green button for 2 seconds, then enter your PIN to turn on the device.
3. Generating a Transaction Data Signing code
You may need to enter a Transaction Data Signing code as a last step when you make transfers in renminbi or foreign currencies on HSBC China's digital channels (Online Banking, Mobile Banking and WeChat Service Account).
To do so, press and hold down the green button to turn on the device. Then press the yellow button. Enter the last 8 numbers of the receiving account and press the yellow button again. Your Security Device will display a 6-digit Transaction Data Signing code, which you'll need to enter onto a digital banking platform to complete your transaction.
(Your Security Device is not needed for domestic transfers less than RMB50,000.)
4. Clearing wrong numbers on the device
If you've entered wrong account number when making transfers or remittances, you can press the bottom right green button to clear one number. To clear the entire entry, press and hold the same green button.
5. Changing your personal information
Scenario 1: When you need to enter a 6-digit re-authentication code to modify and increase the transfer limit (re-authentication code is not required for modifying and reducing the transfer limit), you can directly generate it by pressing button 3 after turning on the device.
Scenario 2: When you need to enter a 6-digit security PIN to change your personal information, you can directly press the green button to generate it after turning on the device.
Reminder: If the transfer limit you need to increase is higher than the maximum transfer limit indicated by the system, you need to go to a branch in person.
6. Changing your PIN for the device
If you need to change your PIN, first press and hold the green button and enter the original PIN. After you see the word 'HSBC', press the '8' button for 2 seconds until the words 'NEW PIN' appear. You can then enter a new 6-digit PIN to complete the process.