Security Device user guide

• We recommend you apply for a Security Device when you register for online banking via a desktop browser. We'll usually send it within 3 working days to the address you have registered with us.
• If you prefer to use the HSBC China Mobile Banking app or our WeChat Service Account to register for online banking, you can call our customer service hotline on 95366 to get one.
  

1) You've registered for online banking for less than 30 days.

If you choose not to apply for a Security Device when registering for online banking, you'll not be able to access the full range of online banking services, such as making a domestic or international fund transfer of over RMB50,000. To apply for one, you need to log on to online banking and follow the on-screen instructions, we'll send the device to you after receiving your application.

If you already have a Security Device, you need to log on to online banking and follow the on-screen instructions to activate it. Once completed, you'll be able to have full digital banking access to enjoy a secure and convenient banking experience.

Please note: you are given up to 30 days to activate your Security Device after application. After this period, you'll not be able to access any digital platforms. To reactivate it, you can call our customer service hotline on 95366 for assistance.

2) You've registered for online banking for more than 30 days.

Please call our customer service hotline on 95366 to apply for your Security Device.

After receiving your device, log on to online banking and select 'Manage Security Device' under 'Contact HSBC' in the navigation bar at the top of the page or  'Manage Security Device' under 'My Profile' in the navigation bar at the bottom of the page, then choose 'Already have your Secure Key'. Simply follow the instructions to activate and bind your device.

Please refer to the following information on how to use your Security Device.

1. Setting up a PIN for your new Security Device

Press and hold the green button until you see a 'New PIN' message on the device, then enter a 6-digit PIN. Press the yellow button to complete your first PIN entry, then re-enter your PIN. Once successful, the screen will display 'HSBC'.

2. Turning on your Security Device

Press and hold the green button for 2 seconds, then enter your PIN to turn on the device.

3. Generating a Transaction Data Signing code

You may need to enter a Transaction Data Signing code as a last step when you make transfers in renminbi or foreign currencies on HSBC China's digital channels (Online Banking, Mobile Banking and WeChat Service Account).

To do so, press and hold down the green button to turn on the device. Then press the yellow button. Enter the last 8 numbers of the receiving account and press the yellow button again. Your Security Device will display a 6-digit Transaction Data Signing code, which you'll need to enter onto a digital banking platform to complete your transaction.

(Your Security Device is not needed for domestic transfers less than RMB50,000.)

4. Clearing wrong numbers on the device

If you've entered wrong account number when making transfers or remittances, you can press the bottom right green button to clear one number. To clear the entire entry, press and hold the same green button.

5. Changing your personal information

Scenario 1: When you need to enter a 6-digit re-authentication code to modify and increase the transfer limit (re-authentication code is not required for modifying and reducing the transfer limit), you can directly generate it by pressing button 3 after turning on the device.

Scenario 2: When you need to enter a 6-digit security PIN to change your personal information, you can directly press the green button to generate it after turning on the device.

Reminder: If the transfer limit you need to increase is higher than the maximum transfer limit indicated by the system, you need to go to a branch in person.

6. Changing your PIN for the device

If you need to change your PIN, first press and hold the green button and enter the original PIN. After you see the word 'HSBC', press the '8' button for 2 seconds until the words 'NEW PIN' appear. You can then enter a new 6-digit PIN to complete the process.

You can log on to online banking to reset your password. Go to the online banking page, enter your username as usual. Select 'Continue' and then choose 'Log on with security code'. Then select the question mark icon. A pop up will appear with the option 'Forgotten Security Device PIN?'. Simply select that option and follow the instructions to complete your password reset.

You can also call our customer service hotline on 95366 to reset your password.