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Security device

The easy and secure way to access Online Banking. At HSBC, we’re serious about Online banking security. That’s why we’ll send you an easy-to-use Security Device that makes logging on to Online Banking much more secure.

The Security Device is a small device that you need when logging on to Online Banking. It's about the size of a credit card, so it's easy to take wherever you go and it gives you a higher level of security thanks to two-factor authentication. 

What is two-factor authentication?

This is a more secure way of identifying you, as it combines two things that you either know or have in your possession. In this case, you need to set a code to activate the Security Device. To further protect the device, you will need to enter this code every time you turn it on.

Once activated, your Security Device is uniquely linked to you and can be used to log on to HSBC China digital channels (Online Banking, Mobile Banking and WeChat Service Account). To activate, follow these three simple steps:

  1. Choose your own Security Device PIN to access the Security Device
  2. Get an unique one-off Security Code displayed on the Security Device screen
  3. Use this Security Code to log on and enjoy full services on tailor made digital channels

The Security Code will only be valid for a short period of time for security reasons.

You need to activate your Security Device within 30 days of applying for it. Follow the instructions on the device to set up your PIN.


Method 1: Log on to Personal Internet Banking and activate it by following the pop up guidance.

Method 2:  After logging on to Personal Internet Banking, click “Manage Security Device” in the drop-down list under your name on the top navigation bar, click “Already have your Security Device”, then click “Activate now” and follow the instructions.    

If you’re having trouble with your Security Device, call HSBC now on:

400-820-8878 (Please dial the country code of mainland China +86 if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan)

If you have lost your Security Device, please visit your nearest branch for a new one, or call HSBC and we will send a replacement within 14 working days. You may still be able to access your accounts through phone banking, at an HSBC branch, or an ATM.

If you've forgotten your username, select the 'Forgot Username?' link on the Online Banking log on page. You will be asked a set of security questions. After we have verified your answers, your username will be shown on the screen. 

If you've forgotten your answers to the security questions, you can reset the security questions and answers by clicking on the 'Forgot security questions?' or 'Forgot your answer?' link and following the instructions.

Frequently asked questions