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hot air balloon; the image used for emergency assistance at home and abroad

Emergency assistance at home and abroad

Enjoy peace of mind with privileged protection provided by International SOS

We offer you an enhanced assistance service

Domestic and overseas medical assistance service

  • Telephone medical advice
    A dedicated hotline for medical consultations from physicians whenever you feel sick or have medical emergencies.
  • Arrangement of hospital admission
    An important service to help you get treated at hospitals and other local medical institutions.
  • Delivery of essential medicine
    Receive the drugs and medical supplies you need, even if they are not locally available.
  • Medical translation
    Telephone translation services to help communicate with local doctors in case of medical emergencies.
  • Arrangement and payment of emergency medical evacuation
    Transferred to the hospital nearest to you that is capable of appropriate medical and health care services.

Overseas travel assistance service

  • Re-arrangement of travel plans
    Help with rescheduling flights, hotels and travel planning when emergencies prevent you from travelling as planned.
  • Emergency legal aid
    Connection to local law firms to assist with bail or other legal procedures.

Overseas travel security recommendations

  • The Aid Center works around the clock, 365 days a year to provide the latest travel security tips and expert insights, including:

    Pre-travel precautions

    Security and risk control recommendations

    Emergency response advice

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Make an appointment

Leave your contact details with us and we'll be in touch in 1-2 business days

Call us

400-820-3090 (8:30-17:30, Mon - Fri)

Please dial China country code +86 if you are calling from overseas