< Tariff of Accounts and Services for Wealth and Personal Banking Business > has been updated. It came into effect on 19 Dec 2025.
Temporary service suspension for system maintenance
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 02:30 am, 4 Jan 2026 (Sunday)– 04:30 am, 4 Jan 2026 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 04:30 am, 4 Jan 2026, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Dec 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 3 Jan 2026 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Dec 2025
Dear Customers,
Due to system maintenance, the service of adding our HSBC accounts through HSBC's Global Online Banking services of other countries or territories will be unavailable from 00:00 AM to 06:00 AM on 10 Dec 2025 (Wednesday morning, Beijing Time). The above services will be resumed immediately after the system maintenance is completed. Please arrange in advance and avoid using the services during the above time period. Alternatively, you can use our Global Online Banking service to add HSBC accounts of other countries or territories. We apologize for any inconvenience caused. Pls contact 95366 for any inquiry.
HSBC Bank (China) Company Limited
5 Dec 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 13 Dec 2025 (Saturday)– 06:00 am, 14 Dec 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 14 Dec 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 Dec 2025
Dear Customers,
Due to system maintenance, our HSBC Internet Banking, Mobile Banking, WeChat Mini-App (HSBC China, HSBC Credit Card) will be temporarily out of services from 00:00am to 02:59am on Dec 06, 2025 (Saturday). These services will resume immediately after the completion of the maintenance.
Please make arrangements in advance. We apologies for any inconvenience caused.
HSBC Bank (China) Company Limited
3 Dec 2025
Dear Customers,
In view of system maintenance, our Chatbot service will be temporarily out of services from 00:00HKT–02:00HKT 6 December 2025 (Saturday), and resume after the system maintenance is completed. During this period, you will fail to ask for help via Wechat Service-‘HBCN Customer Service’ or mobile banking app- ‘Customer Service’. You may call the service hotline (95366) if you need further help. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
3 Dec 2025
Dear Customers,
HSBC China plans to upgrade the mobile banking app to version V3.64.12 at 9:00 pm on Dec 1, 2025 for all users to provide a better experience and features. Mobile banking service only can be used after app upgrading. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
1 Dec 2025
Dear Customers,
In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 30 Nov 2025 (Sunday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Nov 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 30 Nov 2025 (Sunday)– 08:00 am, 30 Nov 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 30 Nov 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Nov 2025
Dear Customers，
HSBC China plans to upgrade the mobile banking app to version V3.64.0 at 9:00 pm on Nov 20, 2025 for all users to provide a better experience and features. Mobile banking service only can be used after app upgrading. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
18 Nov 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card application, ECNY service, Debit Card and Corporate third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 04:59 am on 23 Nov 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Nov 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for credit cards from 01:00am to 01:30am on the morning of 18 Nov 2025 (Tuesday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Nov 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 23 Nov 2025 (Sunday)– 08:00 am, 23 Nov 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 23 Nov 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Nov 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 02:00am to 03:30am on the morning of 16 Nov 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Nov 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 16 Nov 2025 (Sunday)– 06:00 am, 16 Nov 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 16 Nov 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
07 Nov 2025
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 16 Nov 2025 (Sunday) from 05:30 to 06:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
7th Nov 2025
Dear Customers,
In view of system maintenance, our Chatbot service will be temporarily out of services from 00:00HKT – 01:00HKT 08 November 2025 (Saturday), and resume after the system maintenance is completed. During this period, you will fail to ask for help via Wechat Service- ‘HBCN Customer Service’ or Mobile Banking App- ‘Customer Service’. You may call the service hotline (95366) if you need further help. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
31 Oct 2025
Dear Customers,
Due to system maintenance, Personal internet banking Service, Mobile Banking Registration and provision, Wechat banking Account Search and Foreign Exchange Settlement and Sales will be temporarily suspended from 00:00 AM to 02:00 AM on 02 Nov 2025 (Sunday);
Those service will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the Personal internet banking services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 Oct 2025
Dear Customers,
In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 20 Oct 2025 (Monday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Oct 2025
Dear Customers,
Due to the system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 – 02:59 19 October 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 02:59 19 October 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Oct 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 19 Oct 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Oct 2025
Dear Customers,
Due to system maintenance, the services of mobile provisioning and transfer on both Internet Banking and Mobile Banking will be unavailable from 02:55 am to 05:10 am HKT on 19 Oct 2025 (Sunday morning). Please make arrangements in advance and avoid using the services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Oct 2025
Dear Customers,
Due to our Bank system maintenance, our QDII Fund(bank owned)/QDII Bond(bank owned)/QDII Structured Notes(bank owned)/ Local Mutual Fund/Mutual Recognition Fund/Wealth Management product /Asset Management Products /Trust Products/Structured Deposit Product (Dual Currency Investment product and Enhance Yield Investment product are not included ) (bank owned) in digital channels ( Internet Banking, Mobile Banking) will be temporarily suspended during Sunday 00:00am – 02:59am, 19Oct 2025 (Beijing time). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Oct 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service will be temporarily out of service during 28 Sep 2025 (Sunday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
25 Sep 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 27 Sep 2025 (Saturday): 1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Sep 2025
Dear Customers，
HSBC China plans to upgrade the mobile banking app to version V3.62.5 at 9:00 pm on Sep 26, 2025 for all users to provide a better experience and features. Mobile banking service only can be used after app upgrading. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
23 Sep 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 21 Sep 2025 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Sep 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 21 Sep 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Sep 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 21 Sep 2025 (Sunday)– 08:00 am, 21 Sep 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Sep 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Sep 2025
Dear Credit Card Customers,
We will carry out system maintenance on 16 Sep 2025 (Tuesday) from 01:30 AM to 02:15 AM (UTC+8).
During this time, credit card services (including payment, repayment and enquiry functions) via our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, UnionPay, Apple Pay, Tenpay, Alipay, JD Pay and related channels may be temporarily unavailable. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Sep 2025
Dear Credit Card Customers,
We will carry out system maintenance on 9 Sep 2025 (Tuesday) from 00:30 AM to 01:15 AM (UTC+8).
During this time, credit card services (including payment, repayment and enquiry functions) via our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, UnionPay, Apple Pay, Tenpay, Alipay, JD Pay and related channels may be temporarily unavailable. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 Sep 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 07 Sep 2025 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 Sep 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 7 Sep 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
2 Sep 2025
Dear Customers,
Due to the system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 – 06:00 7 Sep(Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 7 Sep 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
29 Aug 2025
Dear Customers，
HSBC China Mobile Banking APP (Android version only) plans to upgrade to version V3.60.6 at 9:00 pm on Sep 1, 2025 for all users to provide a better experience and features. You need to upgrade the app version before using it normally. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
28 Aug 2025
Dear Customers,
Due to the system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 – 06:00 31 Aug 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 31 Aug 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Aug 2025
Dear Customers,
Due to system maintenance, Global Transfer Service will be temporarily suspended from 04:00 AM to 08:00 AM on 31 Apr 2025 (Sunday):
The service will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Aug 2025
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 31 Aug 2025 (Sunday) from 04:00 to 08:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21st Aug 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 24 Aug 2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Aug 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 23 Aug 2025 (Saturday)– 04:00 am, 24 Aug 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 04:00 am, 24 Aug 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Aug 2025
Dear Customers,
Due to system maintenance, our HSBC Internet Banking, Mobile Banking, WeChat Mini-App (HSBC China, HSBC Credit Card) will be temporarily out of services from 01:00am to 03:59am on August 16, 2025 (Saturday). These services will resume immediately after the completion of the maintenance.
Please make arrangements in advance. We apologies for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Aug 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 16 Aug 2025 (Saturday): 1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Aug 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 10 Aug 2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
6 Aug 2025
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 01:00 – 03:00 03 Aug 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 03:00 03 Aug 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Aug 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 09 Aug 2025 (Saturday)– 06:00 am, 10 Aug 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 10 Aug 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Aug 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 03 Aug 2025 (Sunday): 1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
31 Jul 2025
Notification for Mobile Banking force upgrade on July 29
Dear Customers,
HSBC China Mobile Banking APP plans to upgrade to version V3.60 at 9:00 pm on July 29, 2025 for all users to provide a better experience and features. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
25 Jul 2025
Dear Customers,
In view of system maintenance, our following mobile banking services will be temporarily suspended from 00:00 am to 01:00 am on 20 July 2025 (Sunday):
1) Credit Card related services; 2) Term Deposit Step-Up and early withdrawal 3) CNY Type II/III account transfer out, International Education Payment System, FCY transfer; 4) Future transfer Management, Card & Account settings, Bank mail
We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jul 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (e.g. ATM, ApplePay, POS, Unionpay online payment) and Debit Card transactions at overseas HSBC Group ATM, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 20 Jul 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jul 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 20 Jul 2025 (Sunday)– 08:00 am, 20 Jul 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 20 Jul 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jul 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 06 July 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 July 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be unavailable from 00:00 AM to 02:55 AM on 29th Jun 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 15 Jun 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:59 am on 22 Jun 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 02:59 am on 22 Jun 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 22 Jun 2025 (Sunday)– 08:00 am, 22 Jun 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 22 Jun 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 25 May 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
22 May 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 18 May 2025 (Sunday) 00:00HKT– 02:30HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 May 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 11 May 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
06 May 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:45am to 01:05am on the morning of 27 Apr 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
23 Apr 2025
Dear Customers,
In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be intermittent interruption during 21 Apr 2025 (Monday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Apr 2025
Dear Customers,
Due to system maintenance, the services of mobile provisioning and transfer on both Internet Banking and Mobile Banking will be unavailable from 00:00 am to 02:00 am HKT on 20 Apr 2025 (Sunday morning). Please make arrangements in advance and avoid using the services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Apr 2025
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 19 Apr 21:45 – 08:00 20 Apr 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 20 Apr 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Apr 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be intermittent interruption during 20 Apr 2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Apr 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 07:30 am on 20 Apr 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Apr 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 13 Apr 2025 (Sunday):
1) Global View; 2) Global Transfer; 3) Global Launch service. These services will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Apr 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 13 Apr 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
08 Apr 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 30 Mar 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Mar 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 23 Mar 2025 (Sunday):
1) Global View; 2) Global Transfer; 3) Global Launch service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 23 Mar 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 23 Mar 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Mar 2025
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 30 Mar 2025 (Sunday) from 05:00 to 09:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17th Mar 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:30am to 02:00am on the morning of 22 Feb 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 22 Feb 2025 (Saturday)– 06:00 am, 23 Feb 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 23 Feb 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 23 Feb 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and
etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:00am on the morning of 9
Feb 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services.
Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and
avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 Feb 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 18 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jan 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 11 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Jan 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 11 Jan 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
7 Jan 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 4 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Jan 2025
Mandatory information
< Tariff of Accounts and Services for Wealth and Personal Banking Business > has been updated. It came into effect on 19 Dec 2025.
Notice of branch service arrangements
Maintenance
Temporary service suspension for system maintenance
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 02:30 am, 4 Jan 2026 (Sunday)– 04:30 am, 4 Jan 2026 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 04:30 am, 4 Jan 2026, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Dec 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 3 Jan 2026 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Dec 2025
Dear Customers,
Due to system maintenance, the service of adding our HSBC accounts through HSBC's Global Online Banking services of other countries or territories will be unavailable from 00:00 AM to 06:00 AM on 10 Dec 2025 (Wednesday morning, Beijing Time). The above services will be resumed immediately after the system maintenance is completed. Please arrange in advance and avoid using the services during the above time period. Alternatively, you can use our Global Online Banking service to add HSBC accounts of other countries or territories. We apologize for any inconvenience caused. Pls contact 95366 for any inquiry.
HSBC Bank (China) Company Limited
5 Dec 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 13 Dec 2025 (Saturday)– 06:00 am, 14 Dec 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 14 Dec 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 Dec 2025
Dear Customers,
Due to system maintenance, our HSBC Internet Banking, Mobile Banking, WeChat Mini-App (HSBC China, HSBC Credit Card) will be temporarily out of services from 00:00am to 02:59am on Dec 06, 2025 (Saturday). These services will resume immediately after the completion of the maintenance.
Please make arrangements in advance. We apologies for any inconvenience caused.
HSBC Bank (China) Company Limited
3 Dec 2025
Dear Customers,
In view of system maintenance, our Chatbot service will be temporarily out of services from 00:00HKT–02:00HKT 6 December 2025 (Saturday), and resume after the system maintenance is completed. During this period, you will fail to ask for help via Wechat Service-‘HBCN Customer Service’ or mobile banking app- ‘Customer Service’. You may call the service hotline (95366) if you need further help. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
3 Dec 2025
Dear Customers,
HSBC China plans to upgrade the mobile banking app to version V3.64.12 at 9:00 pm on Dec 1, 2025 for all users to provide a better experience and features. Mobile banking service only can be used after app upgrading. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
1 Dec 2025
Dear Customers,
In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 30 Nov 2025 (Sunday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Nov 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 30 Nov 2025 (Sunday)– 08:00 am, 30 Nov 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 30 Nov 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Nov 2025
Dear Customers，
HSBC China plans to upgrade the mobile banking app to version V3.64.0 at 9:00 pm on Nov 20, 2025 for all users to provide a better experience and features. Mobile banking service only can be used after app upgrading. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
18 Nov 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card application, ECNY service, Debit Card and Corporate third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 04:59 am on 23 Nov 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Nov 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for credit cards from 01:00am to 01:30am on the morning of 18 Nov 2025 (Tuesday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Nov 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 23 Nov 2025 (Sunday)– 08:00 am, 23 Nov 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 23 Nov 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Nov 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 02:00am to 03:30am on the morning of 16 Nov 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Nov 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 16 Nov 2025 (Sunday)– 06:00 am, 16 Nov 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 16 Nov 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
07 Nov 2025
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 16 Nov 2025 (Sunday) from 05:30 to 06:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
7th Nov 2025
Dear Customers,
In view of system maintenance, our Chatbot service will be temporarily out of services from 00:00HKT – 01:00HKT 08 November 2025 (Saturday), and resume after the system maintenance is completed. During this period, you will fail to ask for help via Wechat Service- ‘HBCN Customer Service’ or Mobile Banking App- ‘Customer Service’. You may call the service hotline (95366) if you need further help. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
31 Oct 2025
Dear Customers,
Due to system maintenance, Personal internet banking Service, Mobile Banking Registration and provision, Wechat banking Account Search and Foreign Exchange Settlement and Sales will be temporarily suspended from 00:00 AM to 02:00 AM on 02 Nov 2025 (Sunday);
Those service will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the Personal internet banking services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
30 Oct 2025
Dear Customers,
In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 20 Oct 2025 (Monday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Oct 2025
Dear Customers,
Due to the system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 – 02:59 19 October 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 02:59 19 October 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Oct 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 19 Oct 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Oct 2025
Dear Customers,
Due to system maintenance, the services of mobile provisioning and transfer on both Internet Banking and Mobile Banking will be unavailable from 02:55 am to 05:10 am HKT on 19 Oct 2025 (Sunday morning). Please make arrangements in advance and avoid using the services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Oct 2025
Dear Customers,
Due to our Bank system maintenance, our QDII Fund(bank owned)/QDII Bond(bank owned)/QDII Structured Notes(bank owned)/ Local Mutual Fund/Mutual Recognition Fund/Wealth Management product /Asset Management Products /Trust Products/Structured Deposit Product (Dual Currency Investment product and Enhance Yield Investment product are not included ) (bank owned) in digital channels ( Internet Banking, Mobile Banking) will be temporarily suspended during Sunday 00:00am – 02:59am, 19Oct 2025 (Beijing time). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Oct 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service will be temporarily out of service during 28 Sep 2025 (Sunday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
25 Sep 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 27 Sep 2025 (Saturday): 1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Sep 2025
Dear Customers，
HSBC China plans to upgrade the mobile banking app to version V3.62.5 at 9:00 pm on Sep 26, 2025 for all users to provide a better experience and features. Mobile banking service only can be used after app upgrading. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
23 Sep 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 21 Sep 2025 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Sep 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 21 Sep 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Sep 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 21 Sep 2025 (Sunday)– 08:00 am, 21 Sep 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Sep 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Sep 2025
Dear Credit Card Customers,
We will carry out system maintenance on 16 Sep 2025 (Tuesday) from 01:30 AM to 02:15 AM (UTC+8).
During this time, credit card services (including payment, repayment and enquiry functions) via our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, UnionPay, Apple Pay, Tenpay, Alipay, JD Pay and related channels may be temporarily unavailable. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Sep 2025
Dear Credit Card Customers,
We will carry out system maintenance on 9 Sep 2025 (Tuesday) from 00:30 AM to 01:15 AM (UTC+8).
During this time, credit card services (including payment, repayment and enquiry functions) via our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, UnionPay, Apple Pay, Tenpay, Alipay, JD Pay and related channels may be temporarily unavailable. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 Sep 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 07 Sep 2025 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 Sep 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 7 Sep 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
2 Sep 2025
Dear Customers,
Due to the system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 – 06:00 7 Sep(Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 7 Sep 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
29 Aug 2025
Dear Customers，
HSBC China Mobile Banking APP (Android version only) plans to upgrade to version V3.60.6 at 9:00 pm on Sep 1, 2025 for all users to provide a better experience and features. You need to upgrade the app version before using it normally. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
28 Aug 2025
Dear Customers,
Due to the system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 – 06:00 31 Aug 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 31 Aug 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Aug 2025
Dear Customers,
Due to system maintenance, Global Transfer Service will be temporarily suspended from 04:00 AM to 08:00 AM on 31 Apr 2025 (Sunday):
The service will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Aug 2025
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 31 Aug 2025 (Sunday) from 04:00 to 08:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21st Aug 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 24 Aug 2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Aug 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 23 Aug 2025 (Saturday)– 04:00 am, 24 Aug 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 04:00 am, 24 Aug 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Aug 2025
Dear Customers,
Due to system maintenance, our HSBC Internet Banking, Mobile Banking, WeChat Mini-App (HSBC China, HSBC Credit Card) will be temporarily out of services from 01:00am to 03:59am on August 16, 2025 (Saturday). These services will resume immediately after the completion of the maintenance.
Please make arrangements in advance. We apologies for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Aug 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 16 Aug 2025 (Saturday): 1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Aug 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 10 Aug 2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
6 Aug 2025
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 01:00 – 03:00 03 Aug 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 03:00 03 Aug 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Aug 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 09 Aug 2025 (Saturday)– 06:00 am, 10 Aug 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 10 Aug 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Aug 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 03 Aug 2025 (Sunday): 1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
31 Jul 2025
Notification for Mobile Banking force upgrade on July 29
Dear Customers,
HSBC China Mobile Banking APP plans to upgrade to version V3.60 at 9:00 pm on July 29, 2025 for all users to provide a better experience and features. Please upgrade your mobile banking APP in advance to avoid any impact. Thank you!
HSBC Bank (China) Company Limited
25 Jul 2025
Dear Customers,
In view of system maintenance, our following mobile banking services will be temporarily suspended from 00:00 am to 01:00 am on 20 July 2025 (Sunday):
1) Credit Card related services; 2) Term Deposit Step-Up and early withdrawal 3) CNY Type II/III account transfer out, International Education Payment System, FCY transfer; 4) Future transfer Management, Card & Account settings, Bank mail
We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jul 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (e.g. ATM, ApplePay, POS, Unionpay online payment) and Debit Card transactions at overseas HSBC Group ATM, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 20 Jul 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jul 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 20 Jul 2025 (Sunday)– 08:00 am, 20 Jul 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 20 Jul 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jul 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 06 July 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 July 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be unavailable from 00:00 AM to 02:55 AM on 29th Jun 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 15 Jun 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:59 am on 22 Jun 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 02:59 am on 22 Jun 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 22 Jun 2025 (Sunday)– 08:00 am, 22 Jun 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 22 Jun 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 25 May 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
22 May 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 18 May 2025 (Sunday) 00:00HKT– 02:30HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 May 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 11 May 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
06 May 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:45am to 01:05am on the morning of 27 Apr 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
23 Apr 2025
Dear Customers,
In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be intermittent interruption during 21 Apr 2025 (Monday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Apr 2025
Dear Customers,
Due to system maintenance, the services of mobile provisioning and transfer on both Internet Banking and Mobile Banking will be unavailable from 00:00 am to 02:00 am HKT on 20 Apr 2025 (Sunday morning). Please make arrangements in advance and avoid using the services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Apr 2025
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 19 Apr 21:45 – 08:00 20 Apr 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 20 Apr 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Apr 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be intermittent interruption during 20 Apr 2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Apr 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 07:30 am on 20 Apr 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Apr 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 13 Apr 2025 (Sunday):
1) Global View; 2) Global Transfer; 3) Global Launch service. These services will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Apr 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 13 Apr 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
08 Apr 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 30 Mar 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Mar 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 23 Mar 2025 (Sunday):
1) Global View; 2) Global Transfer; 3) Global Launch service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 23 Mar 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 23 Mar 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Mar 2025
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 30 Mar 2025 (Sunday) from 05:00 to 09:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17th Mar 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:30am to 02:00am on the morning of 22 Feb 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 22 Feb 2025 (Saturday)– 06:00 am, 23 Feb 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 23 Feb 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 23 Feb 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and
etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:00am on the morning of 9
Feb 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services.
Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and
avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 Feb 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 18 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jan 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 11 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Jan 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 11 Jan 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
7 Jan 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 4 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Jan 2025