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What HSBC is doing to secure online banking

HSBC Online Banking offers you a convenient way to access your bank accounts for balance enquiries, transfers or purchases without the need to visit a branch. We take four measures to ensure Online Banking is secure.

1. Multi-layer log on verification

Your financial information is protected by a combination of an unique username and password plus a one-time Security Code generated by your Security Device. 

2. Transaction verification

When you add new payee to transfer money, HSBC will ask you for a Transaction Data Signing code generated by your Security Device. When you transfer money directly with saved payee or make payment online, you will be asked for a Security Code. Both ensure that only you can authorize payment and transfer requests.

3. Encryption

Secure Sockets Layer (SSL) Encryption technology is used within your internet banking session to encrypt your personal information before it leaves your computer in order to ensure no one else can read it. Depending on your browser settings, a pop-up window will appear to notify you that you will be entering a secured page. At HSBC, we use 128-bit SSL Encryption, which is accepted as the industry standard level. Any email service within internet banking is similarly protected with encryption technology (unlike your regular email which is usually not secure).

4. Automatic 'Time-out' feature

If you forget to log out of internet banking, or your computer remains inactive for a period of time during a session, then our systems will automatically log you out. Pages viewed during a secure session are not recorded in your PC's temporary files.

Frequently asked questions