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Important notices

Overseas Investment Plan - QDII Bond Maturity Notice IPOB3013MB (in Chinese only) (PDF, 110KB) [15 Jan 2026] Download link

Product Risk Level Change for Part of Funds Distributed by HSBC China (Effective Since Jan 15 2026) (PDF, 495KB) [14 Jan 2026] Download link

Notification on the suspension of QDII subscription (PDF, 143KB) [7 Jan 2026] Download link

Overseas Investment Plan - QDII Bond Launch Notice (in Chinese only) (PDF, 125KB) [6 Jan 2026] Download link

OIP Structured Notes Maturity Notice IPSN1240633 (in Chinese only) (PDF, 108KB) [5 Jan 2026] Download link

Product Risk Level Change for Part of Funds Distributed by HSBC China (Effective Since Jan 01 2026) (PDF, 499KB) [31 Dec 2025] Download link

Customer Notice on Latest Change of HSBC Bank (China) Company Limited Beijing Dong Zhi Men Sub-branch (PDF, 91.2KB) [9 Jan 2026] Download link

HSBC Bank (China) Company Limited Nanjing Hexi Sub-branch Customer Notice on Latest Change (PDF, 117KB) [7 Jan 2026] Download link

Notice of Branch Service Resumption for Shanghai Branch of HSBC Bank (China) Company Limited (PDF, 118KB) [5 Jan 2026] Download link

Temporary Adjustment to Business Arrangement for HSBC Bank (China) Company Limited Shanghai Knowledge&Innovation Community Sub-Branch (PDF, 77KB) [5 Jan 2026] Download link

Temporary service suspension for system maintenance

Dear Customers,

To enhance your account security and user experience, our bank will upgrade the mobile banking app to V3.65.19 starting from 14 Jan 2026. The older version will be discontinued at that time. Please update the mobile banking app to the latest version to use the mobile banking service normally at your earliest convenience. Should you encounter any issues, please contact our customer service hotline at 95366 or visit branch.

HSBC Bank (China) Company Limited

13 Jan 2026

Dear Customers,

Due to system maintenance, the services of hard token OTP will be unavailable from 00:00 am to 04:00 am HKT on 11 Jan 2026 (Sunday morning, Beijing Time). The above service will be resumed immediately after the system maintenance is completed. Please make arrangements in advance and avoid using the services during the above time. We apologize for any inconvenience caused. Pls contact 95366 for any inquiry.

HSBC Bank (China) Company Limited

08 Jan 2026

Dear Customers,

Due to system maintenance, our Chatbot service will be suspended from 00:00–02:00 BJT on January10, 2026 (Saturday), and will resume normal after the system maintenance is completed. During this period, you will not be able to seek help through Wechat -‘HBCN Customer Service’ or mobile banking app- ‘Online Customer Service’. Pls call the service hotline (95366) to contact the customer service where is needed. We apology for any inconvenience caused.

HSBC Bank (China) Company Limited

07 Jan 2026

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 02:30 am, 4 Jan 2026 (Sunday)– 04:30 am, 4 Jan 2026 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 04:30 am, 4 Jan 2026, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

26 Dec 2025

Dear Customers,

Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 3 Jan 2026 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Dec 2025

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