Important notices
<Tariff of Accounts and Services for Wealth and Personal Banking Business> has been updated. It came into effect on 20 May 2025.
Temporary service suspension for system maintenance
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be unavailable from 00:00 AM to 02:55 AM on 29th Jun 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 15 Jun 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:59 am on 22 Jun 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 02:59 am on 22 Jun 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 22 Jun 2025 (Sunday)– 08:00 am, 22 Jun 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 22 Jun 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 25 May 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
22 May 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 18 May 2025 (Sunday) 00:00HKT– 02:30HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 May 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 11 May 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
06 May 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:45am to 01:05am on the morning of 27 Apr 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
23 Apr 2025
Dear Customers,
In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be intermittent interruption during 21 Apr 2025 (Monday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Apr 2025
Dear Customers,
Due to system maintenance, the services of mobile provisioning and transfer on both Internet Banking and Mobile Banking will be unavailable from 00:00 am to 02:00 am HKT on 20 Apr 2025 (Sunday morning). Please make arrangements in advance and avoid using the services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Apr 2025
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 19 Apr 21:45 – 08:00 20 Apr 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 20 Apr 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Apr 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be intermittent interruption during 20 Apr 2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Apr 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 07:30 am on 20 Apr 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Apr 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 13 Apr 2025 (Sunday):
1) Global View; 2) Global Transfer; 3) Global Launch service. These services will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Apr 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 13 Apr 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
08 Apr 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 30 Mar 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Mar 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 23 Mar 2025 (Sunday):
1) Global View; 2) Global Transfer; 3) Global Launch service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 23 Mar 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 23 Mar 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Mar 2025
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 30 Mar 2025 (Sunday) from 05:00 to 09:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17th Mar 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:30am to 02:00am on the morning of 22 Feb 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 22 Feb 2025 (Saturday)– 06:00 am, 23 Feb 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 23 Feb 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 23 Feb 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and
etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:00am on the morning of 9
Feb 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services.
Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and
avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 Feb 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 18 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jan 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 11 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Jan 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 11 Jan 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
7 Jan 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 4 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Jan 2025
Effective from 2025
<Tariff of Accounts and Services for Wealth and Personal Banking Business> has been updated. It came into effect on 20 May 2025.
Notice of branch service arrangements
Maintenance
Temporary service suspension for system maintenance
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be unavailable from 00:00 AM to 02:55 AM on 29th Jun 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 15 Jun 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:59 am on 22 Jun 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 02:59 am on 22 Jun 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366) to contact the manual customer service. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 22 Jun 2025 (Sunday)– 08:00 am, 22 Jun 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 22 Jun 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Jun 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 25 May 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
22 May 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 18 May 2025 (Sunday) 00:00HKT– 02:30HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 May 2025
Dear Customers,
In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 11 May 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
06 May 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:45am to 01:05am on the morning of 27 Apr 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
23 Apr 2025
Dear Customers,
In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be intermittent interruption during 21 Apr 2025 (Monday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Apr 2025
Dear Customers,
Due to system maintenance, the services of mobile provisioning and transfer on both Internet Banking and Mobile Banking will be unavailable from 00:00 am to 02:00 am HKT on 20 Apr 2025 (Sunday morning). Please make arrangements in advance and avoid using the services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17 Apr 2025
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 19 Apr 21:45 – 08:00 20 Apr 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 20 Apr 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 Apr 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be intermittent interruption during 20 Apr 2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Apr 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 07:30 am on 20 Apr 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Apr 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 13 Apr 2025 (Sunday):
1) Global View; 2) Global Transfer; 3) Global Launch service. These services will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Apr 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 13 Apr 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
08 Apr 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 30 Mar 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Mar 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 23 Mar 2025 (Sunday):
1) Global View; 2) Global Transfer; 3) Global Launch service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 23 Mar 2025 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Mar 2025
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 23 Mar 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Mar 2025
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 30 Mar 2025 (Sunday) from 05:00 to 09:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17th Mar 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:30am to 02:00am on the morning of 22 Feb 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 22 Feb 2025 (Saturday)– 06:00 am, 23 Feb 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 23 Feb 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 23 Feb 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Feb 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and
etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:00am on the morning of 9
Feb 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services.
Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and
avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
5 Feb 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 18 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Jan 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 11 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Jan 2025
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 11 Jan 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
7 Jan 2025
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 4 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Jan 2025
Effective before 2024
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