Mandatory information

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 25 May 2025 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

22 May 2025

Dear Customers,

In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 18 May 2025 (Sunday) 00:00HKT– 02:30HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

14 May 2025

Dear Customers,

In view of system maintenance, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be temporarily out of service during 11 May 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

06 May 2025

Dear Customers,

Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:45am to 01:05am on the morning of 27 Apr 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

23 Apr 2025

Dear Customers,

In view of system maintenance, various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) will be intermittent interruption during 21 Apr  2025 (Monday) 00:00HKT– 02:59HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

18 Apr 2025

Dear Customers,

Due to system maintenance, the services of mobile provisioning and transfer on both Internet Banking and Mobile Banking will be unavailable from 00:00 am to 02:00 am HKT on 20 Apr 2025 (Sunday morning). Please make arrangements in advance and avoid using the services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

17 Apr 2025

Dear Customers,

Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 19 Apr 21:45 – 08:00 20 Apr 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 20 Apr 2025. you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

16 Apr 2025

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be intermittent interruption during 20 Apr  2025 (Sunday) 00:00HKT– 02:00HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

15 Apr 2025

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 07:30 am on 20 Apr 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. If you have any questions, please call the service hotline (95366). We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

14 Apr 2025

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 13 Apr 2025 (Sunday):

1) Global View; 2) Global Transfer; 3) Global Launch service. These services will be back to normal as soon as the maintenance is completed. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

9 Apr 2025

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay online payment) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 13 Apr  2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

08 Apr 2025

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 30 Mar 2025 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

27 Mar 2025

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 00:20 am to 01:40 am on 23 Mar 2025 (Sunday):

1) Global View; 2) Global Transfer; 3) Global Launch service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

20 Mar 2025

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 23 Mar 2025 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

20 Mar 2025

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 23 Mar 2025 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

18 Mar 2025

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 30 Mar 2025 (Sunday) from 05:00 to 09:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

17th Mar 2025

Dear Customers,

Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 00:30am to 02:00am on the morning of 22 Feb 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Feb 2025

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 22 Feb 2025 (Saturday)– 06:00 am, 23 Feb 2025 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 23 Feb 2025, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Feb 2025

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 23 Feb 2025 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Feb 2025

Dear Customers,

Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and

etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:00am on the morning of 9

Feb 2025 (Sunday) , including card binding, payment, repayment, refund, unbinding and other related services.

Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and

avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

5 Feb 2025

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 18 Jan 2025 (Saturday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

15 Jan 2025

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 11 Jan 2025 (Saturday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

8 Jan 2025

Dear Customers,

Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:00am to 02:30am on the morning of 11 Jan 2025 (Saturday) , including card binding, payment, repayment, refund, unbinding and other related services. Normal services will be resumed immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

7 Jan 2025

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:59 am on 4 Jan 2025 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

1 Jan 2025

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:59 am on 15 Dec 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III Card account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Dec 2024

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 14 Dec 2024 (Saturday)– 05:00 am, 15 Dec 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 05:00 am, 15 Dec 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

6 Dec 2024

Dear Customers,

Due to system maintenance, our bank will suspend the following services from 00:00 am to 02:00 am on 22 Nov 2024 (Friday): all related service functions under the Credit Card in our WeChat service account, Credit Cards application & activation services through mobile banking and WeChat service account, the use of benefit platforms and points malls, as well as account services through digital channels such as HSBC’s official website, mobile banking, WeChat service account and mini programs (including Type I account online application appointment and Type II account online application). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

21st Nov 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 20 Nov 2024 (Wednesday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type I/II/III Account Application, Type II/III Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

15th Nov 2024

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Nov 2024 (Sunday)– 08:00 am, 24 Nov 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 24 Nov 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

15th Nov 2024

Dear Customers,

Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 17th Nov 2024 (Sunday) 00:00 to 17th Nov 2024 (Sunday) 06:00, and the service will be back to normal immediately after the system maintenance. Please try to avoid conducting Large-denomination Certificates of Deposit operations during this time period. If you must perform a Large-denomination Certificates of Deposit operation during this time period, please be sure to pay attention to the error code and contact our customer service representative to confirm the transaction status. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

13th Nov 2024

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 17 Nov 2024 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12th Nov 2024

Dear Customers,

Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:30am to 03:30am on the morning of 14 Nov 2024 (Thursday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

11th Nov 2024

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 10 Nov 2024 (Sunday) from 07:00 to 10:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

6th Nov 2024

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be unavailable from 00:00 AM to 10:00 AM on 3rd Nov 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

31th Oct 2024

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 3 Nov 2024 (Sunday) from 07:00 to 10:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

31th Oct 2024

Dear Customers,

Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 19th Oct 2024 (Saturday) 22:00 to 20th Oct 2024 (Sunday) 06:00, and the service will be back to normal immediately after the system maintenance. Please try to avoid conducting Large-denomination Certificates of Deposit operations during this time period. If you must perform a Large-denomination Certificates of Deposit operation during this time period, please be sure to pay attention to the error code and contact our customer service representative to confirm the transaction status. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

16th Oct 2024

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 19 Oct 2024 (Saturday)– 07:00 am, 20 Oct 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 07:00 am, 20 Oct 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

11 Oct 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 13 Oct 2024 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

10 Oct 2024

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking App, WeChat Banking Mini Program (Account Checking, Type II & Type III Account Opening, Foreign Currency Exchange Service, Personalization & Marketing Preferences Setting) will be unavailable from 00:00 am to 02:00 am on 13 Oct 2024 (Sunday morning). And it will resume to the normal immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

9 Oct 2024

Dear Customers,

Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts or credit cards from 00:30am to 01:00am on the morning of 13 Oct 2024 (Sunday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

9 Oct 2024

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 29Sep 2024 (Sunday) 01:00HKT– 03:55HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

24 Sep 2024

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 22 Sep 2024 (Sunday)– 08:00 am, 22 Sep 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 22 Sep 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

13 Sep 2024

Dear Customers,

Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 03:29am on the morning of 15 Sep 2024 (Sunday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

11 Sep 2024

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 22 Sep 2024 (Sunday) from 06:00 to 11:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

11 Sep 2024

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 08Sep 2024 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

03 Sep 2024

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 8 Sep 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

02 Sep 2024

Dear Customers,

Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:30 – 04:30 15 Sep 2024 (Sunday). During this period, we will expect can’t receive any inbound transfer request, system will returns to normal after maintenance, and outbound payment will be processed once system maintenance is finished at 04:30 15 Sep 2024, you can inform your payee to check the receipt of funds after the maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

02 Sep 2024

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Service Account, HSBC China Mini Program, HSBC Credit Card Mini Program will be temporarily out of service from 02:30 to 5:30 AM 1 September 2024(Sunday morning) and 02:30 to 5:30 AM 8 September 2024(Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

26 Aug 2024

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 25 Aug 2024 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

20 Aug 2024
 

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 25 Aug 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

20 Aug 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:50 am on 11 Aug 2024 (Sunday):

1) Transfer account list and face recognition on Mobile Banking, 2) All service on HSBC China WeChat Service Account and HSBC China Retail Business Banking WeChat Service Account, 3) All service on HSBC China Mini Program, HSBC Credit Card Mini Program, HSBC Scholar mini-program 4) Credit card account number display on Internet Banking, 5) ChatBot service on Mobile and WeChat banking. Please make arrangements in advance and avoid using the mentioned services during above period. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

8 Aug 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 4 Aug 2024 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

1 Aug 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:50 am on 21 July 2024 (Sunday):

1) Transfer account list and face recognition on Mobile Banking, 2) All service on HSBC China WeChat Service Account and HSBC China Retail Business Banking WeChat Service Account, 3) All service on HSBC China Mini Program, HSBC Credit Card Mini Program, HSBC Scholar mini-program 4) Credit card account number display on Internet Banking, 5) ChatBot service on Mobile and WeChat banking. Please make arrangements in advance and avoid using the mentioned services during above period. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

18 Jul 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 21 July 2024 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

18 Jul 2024

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 21 Jul 2024 (Sunday)– 08:00 am, 21 Jul 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Jul 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Jul 2024

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 14 Jul 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

3 Jul 2024

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 7 Jul 2024 (Sunday) from 07:00 to 12:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

28th Jun 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 00:15 am to 03:15 am on 28 Jun 2024 (Friday):

1) Credit Card related services(Credit Card Application and Repayment) on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Account Application and Enquiry, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

25 Jun 2024

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 30 Jun 2024 (Sunday) 00:00HKT– 04:45HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

24 Jun 2024

Dear Customers,

Due to system maintenance, HSBC CNY Settlement Account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 21th June 2024(Friday) 23:00 to 22th June 2024 (Saturday) 11:59, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

18th June 2024

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 23 Jun 2024 (Sunday)– 08:00 am, 23 Jun 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 23 Jun 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

14 Jun 2024

Dear Customers,

To further enhance service capabilities, we plan to conduct maintenance work from 00:00am to 11:59am on June 9, 2024 (Sunday). During the maintenance period, some services will be temporarily unavailable. Please make arrangements in advance.

Impacted service channels include: HSBC Internet Banking, Mobile Banking, Phone Banking, WeChat Banking (HSBC China Customer Service，HSBC China Retail Business Banking), WeChat Mini-App (HSBC China, HSBC Credit Card), and HSBCnet.

Impacted services include:

• Account enquiry and opening
• Investment and deposit products
• Payment
• Debit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.)
• Credit cards -  application and cross branch repayment
• E-CNY services

These services will resume immediately after the completion of the maintenance.

ATM Cash withdrawals, POS transactions and all other services for credit and debit cards aside from the services outlined above will not be affected.

Please make arrangements in advance. We apologies for any inconvenience caused.

HSBC Bank (China) Company Limited

31 May 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 19 May 2024 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

16 May 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 12 May 2024 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

9 May 2024

Dear Customers,

In view of system maintenance, our International Education Payment  will be temporarily out of service from  27 Apr 2024 (Saturday) 22:00 to  28 Apr 2024 (Sunday) 04:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

24 Apr 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 13 April 2024 (Saturday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

10 Apr 2024

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 14 Apr 2024 (Sunday) 02:00HKT– 05:29HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

9 Apr 2024

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 06:30 am on 14 Apr 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

8 Apr 2024

Dear Customers,

Due to system maintenance, our bulk electronic payment system (BEPS) channel will be temporarily out of services from 09:00 – 15:00 31 Mar 2024 (Sunday). During this period, inward payment instructions via BEPS channel may be rejected or not be processed, and outward payment instructions via BEPS channel will be processed after system maintenance is finished at 15:00 31 Mar 2024. Internet Banking Payment System and book transferring will run as normal. We apologize for any inconvenience caused.

Time referred to in this notice is Beijing Time.

HSBC Bank (China) Company Limited

26 Mar 2024

Dear Customers,

Due to system maintenance, HSBC eCNY service to individual customer will be temporarily out of services during 24th Mar 2024 (Sunday) 00:00 to 4:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

21 Mar 2024

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Mar 2024 (Sunday)– 08:00 am, 24 Mar 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 24 Mar 2024. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

15 Mar 2024

Dear Customers,

In view of system maintenance, our International Education Payment, Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 24 Mar 2024 (Sunday) from 08:00 to 11:00, Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

15 Mar 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 1 Mar 2024 (Friday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

27 Feb 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 28 Jan 2024 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

25 Jan 2024

Dear Customers,

In order to provide better services, our phone banking system will undergo system maintenance from 00:00 to 08:00 in the morning on January 20, 2024 (Saturday). During this period, phone banking services may be temporarily affected. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

18 Jan 2024

Dear Customers,

Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 21st Jan 2024 (Sunday) 00:00 to 21st Jan 2024 (Sunday) 05:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

17th Jan 2024

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 21 Jan 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Jan 2024

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 21^st Jan 2024 (Sunday) from 08:00 to 11:00, Beijing Time. and service will be recovered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Jan 2024

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 11:00 pm, 20 Jan 2024 (Saturday)– 08:00 am, 21 Jan 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Jan 2024. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Jan 2024

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 14 Jan 2024 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

11 Jan 2024

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 26 Nov 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

22 Nov 2023

Dear Customers,

Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:50am to 01:20am on the morning of 23 Nov 2023 (Thursday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

17 Nov 2023

Dear Customers,

Thank you for your continued support and trust in HSBC. Due to business adjustments, we have decided to remove the QR code payment function of our mobile banking application (the HSBC QR code payment feature located at the upper right corner of HSBC mobile application) from 2023 December 6th. You can still use other commonly used third-party payment methods such as WeChat Pay, Alipay, or UnionPay QuickPass to link your HSBC accounts or credit card for payments. If you have any questions or need further assistance, please feel free to contact our customer service team (please refer to the "HSBC China Mobile Banking Application – Me Tab - Contact Us" details page for the customer service phone number).

Once again, we thank you for your support and understanding. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

16 Nov 2023

Dear Customers,

Due to system maintenance, HSBC eCNY service to individual customer will be temporarily out of services during 19th Nov 2023 (Sunday) 00:00 to 4:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

16 Nov 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 19 Nov 2023 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

16 Nov 2023

Dear Customers,

Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) will be temporarily out of services during 19th Nov 2023 (Sunday) 00:00 to 19th Nov 2023 (Sunday) 01:30, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

16 Nov 2023

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 18 Nov 2023 (Saturday)– 09:00 am, 19 Nov 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 09:00 am, 19 Nov 2023. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

10 Nov 2023

Dear Customers,

Due to system maintenance, HSBC CNY Settlement Account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 21st Oct 2023 (Saturday) 23:00 to 22nd Oct 2023 (Sunday) 01:59, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

18th Oct 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 15 Oct 2023 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Oct 2023

Dear Customers,

In view of system maintenance, Mobile Banking will be temporarily out of service on 06 Oct 2023(Friday) from 01:00 am to 04:00 am , and related functions will be covered immediately after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

26 Sept 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 24 Sept 2023 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

21 Sept 2023

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 24 Sep 2023 (Sunday) 02:00HKT– 07:00HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

19 Sep 2023

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 07:00 am on 24 Sep 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

18 Sep 2023

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Sep 2023 (Sunday)– 06:00 am, 24 Sep 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 06:00 am, 24 Sep 2023. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

15 Sep 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 03:00 am on 17 Sept 2023 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

14 Sept 2023

Dear Customers,

In view of system maintenance, Mobile Banking will be temporarily out of service on 17 Sep 2023(Sunday) from 01:00 am to 03:59 am , and related functions will be covered immediately after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

08 Sep 2023

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 17 Sep 2023 (Sunday)– 08:00 am, 17 Sep 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 17 Sep 2023. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

08 Sep 2023

Dear Customers,

Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:30 – 04:30 10 Sep 2023 (Sunday). During this period, we will expect can’t receive any inbound transfer request, and outbound payment will be processed once system maintenance is finished at 04:30 10 Sep 2023.We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

4 Sep 2023

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be temporarily out of service from 02:30 to 5:30 AM 10 September 2023(Sunday morning) and 02:30 to 5:30 AM 24 September 2023(Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

4 Sep 2023

Dear Customers,

Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 05:00am on the morning of 10 Sept 2023 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

4 Sept 2023

Dear Customers,

Due to system maintenance, our cross-bank real time CNY transfer service (including mobile number transfer) will be temporarily out of services from 09:00 – 12:00 27 Aug 2023 (Sunday). During this period, we will expect can’t receive any inbound transfer request, and outbound payment will be processed once system maintenance is finished at 12:00 27 Aug 2023.We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

21 Aug 2023

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 20 Aug 2023 (Sunday) 01:00HKT– 05:00HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

17 Aug 2023

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 20th Aug 2023 (Sunday) from 07:00 to 12:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

15th Aug 2023

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 20 Aug 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

14 Aug 2023

Dear Customers,

HSBC Mobile Banking will no longer support the iOS13 operating system and the AOS7 operating system after August 9, please upgrade the new system as soon as possible to avoid the subsequent failure of mobile banking. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

3 August 2023

Dear Customers,

Due to our Bank service maintenance, our QDII Fund / Local Mutual Fund/Mutual Recognition Fund/Wealth Management product /Structured Deposit service in customer channels ( Internet Banking, Mobile Banking) will be temporarily suspended during Saturday 23:00pm – 02:00am, 05Aug 2023 (Beijing time). We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

03 Aug 2023

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 23 Jul 2023 (Sunday) from 07:00 to 12:00, Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

19 Jul 2023

Dear Customers,

In view of system maintenance, Mobile Banking will be temporarily out of service on 24 Jul 2023(Monday) from 00:00 am to 01:30 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

17 Jul 2023

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 23 Jul 2023 (Sunday)– 08:00 am, 23 Jul 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 23 Jul 2023. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

14 Jul 2023

Dear Corporate Clients:

Due to system upgrade, we will suspend Internet Banking Payment System (EBPS) service from 09:00 to 13:00 16 July 2023 (the "System Upgrade Period").

We hereby notify you of the following:

1. Payment: Outward payment instructions value on the same day (including those relating to payment of tax and customs tariff) will not be processed in time during the System Upgrade Period. Please submit or initiate any payment instruction before 09:00 16 July 2023 to ensure timely processing.
2. Collection: Inward payment instructions via EBPS channel may be rejected or not be processed during the System Upgrade Period. Please help request the relevant remitter not to initiate any payment via EBPS channel to your accounts opened with us during the above-mentioned period to avoid payment failure.

Time referred to in this notice is Beijing Time.

HSBC Bank (China) Company Limited

13 July 2023

Dear Customers,

Due to our Bank network maintenance, our personal foreign exchange service in all channels (including Branch, Internet Banking, Mobile Banking and Wechat) will be temporarily suspended during Thursday 17:00pm – 19:00pm, 13 Jul 2023 (Beijing time). We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

10 July 2023

Dear Customers,

Due to system maintenance, during 12:00-24:00 on July 16, 2023 (Sunday), our bank's electronic certificate service on mobile channel will be affected. During this period, if your certificate fails to be generated, you can check it again the next day. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

10 July 2023

Dear Customers,

Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 09:00 – 13:00 16 Jul 2023 (Sunday). During this period, we will expect can’t receive any inbound transfer request, and outbound payment will be processed once system maintenance is finished at 13:00 16 Jul 2023.We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

7 July 2023

Dear Customers,

Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00am to 02:00am on the morning of 9 July 2023 (Sunday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

4 July 2023

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 9 Jul 2023 (Sunday) from 07:00 to 12:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

4th Jul 2023

Dear Customers,

In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 09 Jul 2023(Sunday) from 00:00 am to 02:59 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

03 Jul 2023

Dear Customers,

In view of system maintenance, Mobile Banking will be temporarily out of service on 02 Jul 2023(Sunday) from 00:00 am to 02:59 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

27 Jun 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 25 June 2023 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

22 June 2023

Dear Customers,

In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 25Jun 2023 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

20 Jun 2023

Dear Customers,

In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 23 Jun 2023(Friday) from 00:00 am to 02:59 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

12 Jun 2023

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 11 Jun 2023 (Sunday)– 08:00 am, 11 Jun 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00 am, 11 Jun 2023. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

02 Jun 2023

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 04 Jun 2023 (Sunday)– 08:00 am, 04 Jun 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00 am, 04 Jun 2023. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

26 May 2023

Dear Customers,

In view of system maintenance, Personal Internet Banking, Mobile Banking, “汇丰中国客户服务”WeChat service account and WeChat mini program will be temporarily out of service on 21 May 2023(Sunday) from 00:00 am to 06:00 am , and related functions will be recovered after maintenance. We apologise for any inconvenience caused.

HSBC Bank (China) Company Limited

18 May 2023

Dear Customers,

In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 21 May 2023 (Sunday) from 07:00 to 13:59 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

17 May 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 07 May 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

04 May 2023

Dear Customers,

In view of system maintenance, Personal Internet Banking, Mobile Banking and “汇丰中国客户服务”WeChat service account will be temporarily out of service on 16 Apr 2023(Sunday) from 00:00 am to 02:00 am , and related functions will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

10 Apr 2023

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00 am to 03:59 am on 9 Apr 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

4 Apr 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 02 April 2023 (Sunday):

1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

30 Mar 2023

Dear Customers,

Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 02:30am on the morning of 24 Mar 2023 (Friday). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

20 Mar 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 26 February 2023 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

23 February 2023

Dear Customers,

Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 19 Feb 2023 (Sunday)– 08:00 am, 19 Feb 2023 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance, and outbound payment will be processed once system maintenance is finished at 08:00 am, 19 Feb 2023. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

10 Feb 2023

Dear Customers,

In view of system maintenance, Mobile Banking will be temporarily out of service on 5 Feb 2023(Sunday) from 00:01 am to 01:30 am, and related functions will be covered after maintenance. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

30 Jan 2023

Dear Customers,

Due to system maintenance, our following services will be temporarily suspended from 01:50am to 04:50 am on 8 January 2023 (Sunday): 1) Credit Card related services on Internet Banking, Mobile Banking, Phone Banking, WeChat Banking; 2) Linking your debit card to Apple Pay; 3) HSBC CNY Settlement Account Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

5 January 2023

Dear Customers,

Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, HSBCnet, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 01:00 am to 03:59 am on 8 Jan 2023 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.

HSBC Bank (China) Company Limited

4 Jan 2023