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FAQs: Mobile Banking

Frequently asked questions related to HSBC China’s Mobile Banking service.

Is the Mobile Banking app secure?

HSBC Online Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, it is always your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

What devices does this app work with?

HSBC Mobile Banking supports iOS and Android devices.

  • iOS 10.3 or later
  • Android 6.0 and later

Will this app work on my tablet?

HSBC Mobile Banking is now optimised for Apple iPad. The app can be used on Android tablets. However, it is not fully optimised for all devices.

For more information, please refer to the Frequently asked questions page.


These FAQs are intended to provide an overview of the information on issues related to financial products or service and only for your reference. Product / service related details and rights and obligations are subject to specific product documentation.