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FAQs: Mobile Banking

Frequently asked questions related to HSBC China’s Mobile Banking service.

Is the Mobile Banking app secure?

HSBC Online Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, it is always your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

What devices can I use the HSBC China Mobile Banking app on?

The app is available for iOS and Andriod devices in the following versions:

  • iOS 12.4 or later
  • Android 6.0 or later

Will I be able to use this app on my tablet?

Yes, you can. But we recommend you use it on your mobile phone for a smoother banking experience.

For more information, please refer to the Frequently asked questions page.

Disclaimer

These FAQs are intended to provide an overview of the information on issues related to financial products or service and only for your reference. Product / service related details and rights and obligations are subject to specific product documentation.