Transfer Service

1. RMB Local Payment to banks within Mainland China

1) Log on the Personal Internet Banking and select 'My Banking'-'Transfer and Currency Conversion'.

My Banking-Transfer and Currency Conversion

2) In the new transaction, you can select 'My Payees' or 'New Payee' as transfer account.

2.1) Select 'My Payees' and enter all the required information.

Transfer-My Payees

2.2) Select 'New Payee' & 'HSBC Bank Account' as account type and enter all the required information.

Transfer-HSBC Bank Account

2.3) Select 'New Payees' & 'Other Local Bank' as account type and enter all the required information.

Transfer-Other Local Bank

3) Enter the transaction code.

Enter the transaction code

4) After verifying the transaction information, you can click the 'Confirm' button.

2. RMB Hong Kong Macao account remittance

1) Log on the Personal Internet Banking and select 'My Banking' - 'Transfer and Currency Conversion'.

My Banking - Transfer and Currency Conversion

2) In the new transaction , you can select 'New Payee' as transfer account.

Transfer-New Payee

3) Enter the transfer account information, including the name of payee , country and address etc.

Enter the transfer account information

4) Input the amount in the transfer detail.

Payee personal details

5) Enter the transaction code with the intructions. After verifying the transaction information, you can click the 'Confirm' button.

3. Foreign exchange

1) Log on the Personal Internet Banking and select 'My Banking' - 'Transfer and Currency Conversion'.

My Banking - Transfer and Currency Conversion

2) In the new transaction , you can select Multicurrency notes saving account as outward account and  select 'My accounts' as inward account.

Transfer-My accounts

3) Enter all the required information.

Enter all the required information

4) Read FCY conversion terms and click 'Submit' button.

FCY Conversion

5) After verifying the transaction information, you can click the 'Confirm' button.

verifying the transaction information
  1. Furthermore,you need to pay attention to the following points:
    Foreign exchange requires the same type of transfer. Exp.  Transfer the exchange accounts to exchange account or transfer the notes accounts to notes account.
  2. According to the State Administration of Foreign Exchange, you can transfer foreign currencies between your self-named accounts, or between you and your direct relatives’ accounts. You should bring valid identification documents and visit your local branch in person for this service.

4. Foreign Exchange Settlement and Purchase for Individuals

You can select different currency account to complete the settlement and purchase business in HSBC self-named Account . Services are available from 9:30 am to 6:00 pm, Monday to Friday (Chinese public holidays excluded).

1) Log on the Personal Internet Banking and select 'My Banking' - 'Transfer and Currency Conversion'.

我的银行-转帐及货币兑换

2) In the new transaction, you can select Multicurrency notes saving account / RMB Settlement Account as outward account and  select other RMB Settlement Account/ Multicurrency notes saving account (between your HSBC accounts)as inward account.

new transaction

3) Read the important notices and applicable terms and conditions and click 'Next' button.

important notices and applicable terms and conditions

4) Enter the amount and select the reason for transaction.

select the reason for transaction

5) Enter all the required information, including days and destination.

all the required information

6) Read the Terms and Conditions, then click 'Submit' button. After verifying the transaction information, you can click the 'Confirm' button.

5. Telegraphic Transfer for outward remittance

1) Log on the Personal Internet Banking and select 'My Banking' —'Transfer and Currency Conversion'.

My Banking —Transfer and Currency Conversion

2) In the new transaction, you can select Multicurrency notes saving account as outward account and select 'New payee' as inward account and enter payee bank details information.

select Multicurrency notes saving account as outward account

3)Add personal details.

transfer details

4) Enter transfer details.

transfer details

5) Enter the transaction code and confirm the terms & conditions.  After verifying the transaction information, you can click the 'Confirm' button.

6. Global Transfer

  • Support up to 10 currencies for transfer to and out of China – including USD, GBP, EUR, JPY, HKD, CAD, AUD, SGD, CHF & NZD. 
  • Global transfer only supports of foreign currency saving accounts. 
  • You need to visit the branch in person, or log on Personal Internet Banking to open FCY Sub-account.

1) Log on the Personal Internet Banking and go to 'Add/Remove a country or territory' in the 'My Banking' section.

Add/Remove a country or territory in the My Banking

2) Choose a country/ territory.

Choose a country / territory

3) Log on to Personal Internet Banking for your chosen country / territory.

Log on to online banking for your chosen country/ territory.

7. How to adjust the Personal Internet Banking daily transfer limits

Your daily transfer limits are restricted by limits set by the bank and yourself.

1) After registered to HSBC Personal Internet Banking, you can log on the Personal Internet Banking and select 'My Banking'-'Manage Personal Internet Banking Limits' to adjust your transfer limits.

My Banking-Manage Internet Banking Limits

2) Meanwhile, you can also log on the Mobile Banking -'HSBC China' and go to 'security Settings' in the More section. Then select 'Account Setting'-'Daily Payment and Transfer Limits' to adjust your transfer limits.

Renminbi deposits

1. How can I check the latest interest rates?

Please click here to see the latest interest rates provided by HSBC China Deposits Interest Rates.

2. What are the differences in opening an Overseas Renminbi Savings Account, Overseas Renminbi Settlement Account and normal Renminbi Settlement Account?

Account Types and opening instructions
Account opening instructions
Renminbi Settlement Account
Overseas Renminbi Savings Account
Overseas Renminbi Settlement Account
Who is eligible for this service?
Local Chinese residents, foreigners, residents of HK SAR, Macau SAR or Taiwan
HKID or Macau ID holders, or Taiwan residents
Taiwan Residents
Is a joint account available?
Yes, but the account holders must be direct relatives
No
No
What forms need to be completed?
The customer needs to complete the ‘Customer Information/Sole Account Opening Form’ and ‘Renminbi Settlement Account Opening Form’
The customer needs to sign the  ‘Customer Information/Sole Account Opening Form’ and tick ‘Overseas Renminbi Savings Account’ in the ‘Choice of account’ section
The customer needs to sign the ‘Customer Information/Sole Account Opening Form’ and tick ‘Overseas Renminbi Settlement Account’ in the ‘Choice of account’ section and ‘Renminbi Settlement Account Opening Form’
How to differentiate them in account numbers?
Suffix is 050
The first 9 digits are the same as that for Renminbi Settlement Account. Suffix is 054
The first 9 digits are the same as that for Renminbi Settlement Account. Suffix is 053
Account Types and opening instructions
Account opening instructions
Who is eligible for this service?
Renminbi Settlement Account
Local Chinese residents, foreigners, residents of HK SAR, Macau SAR or Taiwan
Overseas Renminbi Savings Account
HKID or Macau ID holders, or Taiwan residents
Overseas Renminbi Settlement Account
Taiwan Residents
Account opening instructions
Is a joint account available?
Renminbi Settlement Account
Yes, but the account holders must be direct relatives
Overseas Renminbi Savings Account
No
Overseas Renminbi Settlement Account
No
Account opening instructions
What forms need to be completed?
Renminbi Settlement Account
The customer needs to complete the ‘Customer Information/Sole Account Opening Form’ and ‘Renminbi Settlement Account Opening Form’
Overseas Renminbi Savings Account
The customer needs to sign the  ‘Customer Information/Sole Account Opening Form’ and tick ‘Overseas Renminbi Savings Account’ in the ‘Choice of account’ section
Overseas Renminbi Settlement Account
The customer needs to sign the ‘Customer Information/Sole Account Opening Form’ and tick ‘Overseas Renminbi Settlement Account’ in the ‘Choice of account’ section and ‘Renminbi Settlement Account Opening Form’
Account opening instructions
How to differentiate them in account numbers?
Renminbi Settlement Account
Suffix is 050
Overseas Renminbi Savings Account
The first 9 digits are the same as that for Renminbi Settlement Account. Suffix is 054
Overseas Renminbi Settlement Account
The first 9 digits are the same as that for Renminbi Settlement Account. Suffix is 053

Note: ‘Customer Information / Sole Account Opening Form’ is only required for new customers the first time they set up an account with HSBC (China).

3. What are the differences between an Overseas Renminbi Savings Account, Overseas Renminbi Settlement Account and a normal Renminbi Settlement Account?

Account types and account usage details
Account features
Renminbi Settlement Account
Overseas Renminbi Savings Account
Overseas Renminbi Settlement Account
Can I receive Renminbi remittance from overseas?
Yes, you can receive non self-named Renminbi remittance from Taiwan
Yes, you can receive self-named Renminbi remittance from Hong Kong, Macau or Taiwan
Yes, you can receive self-named Renminbi remittance from Taiwan
Any limit on Renminbi remittance from overseas?


The daily limit is RMB 80,000 per person for Renminbi remittance from Taiwan
The daily limit is RMB80,000 per person for Renminbi remittance from Hong Kong or Taiwan. The daily limit is RMB50,000 per person for Renminbi remittance from Macau
The daily limit is RMB80,000 per person for Renminbi remittance from Taiwan
Does it support Renminbi domestic transfer or transfer between self-named accounts within HSBC China?
Yes
No
Transfer-out allowed but transfer-in not allowed
Does it support Renminbi cash withdrawal in branch?
Yes
Yes
Yes
Does it support Renminbi Cash Deposits in branch?
Yes
No
No
Does it support TMD placement?
Yes
Yes
Yes (the capital and interest accrued must be credited back to this account otherwise it cannot be remitted back to Taiwan)
Does HSBC China provide Debit Card service?
Yes
Yes (as the secondary or third account only)
Yes (as the secondary or third account only)
Can the unused portion of the deposits in this account be remitted back?
No
Yes, back to Hong Kong, Macau or Taiwan, including the capital and interest
Yes, back to Taiwan, including the capital and interest
Any daily limit on Renminbi remittance back to Hong Kong, Macau or Taiwan?
N/A
No
No
Does it support Personal Internet Banking?
Yes
Yes, but limited to balance enquiry, time deposit placement and remittance back to Hong Kong, Macau or Taiwan of the unused portion
Yes, but limited to balance enquiry, time deposit placement and domestic remittance and remittance back to Taiwan of the unused portion
Does it support Phone Banking?
Yes
Yes, but limited to balance enquiry and time deposit placement
Yes, but limited to balance enquiry, time deposit placement and pre-designated local payment
Account types and account usage details
Account features
Can I receive Renminbi remittance from overseas?
Renminbi Settlement Account
Yes, you can receive non self-named Renminbi remittance from Taiwan
Overseas Renminbi Savings Account
Yes, you can receive self-named Renminbi remittance from Hong Kong, Macau or Taiwan
Overseas Renminbi Settlement Account
Yes, you can receive self-named Renminbi remittance from Taiwan
Account features
Any limit on Renminbi remittance from overseas?


Renminbi Settlement Account
The daily limit is RMB 80,000 per person for Renminbi remittance from Taiwan
Overseas Renminbi Savings Account
The daily limit is RMB80,000 per person for Renminbi remittance from Hong Kong or Taiwan. The daily limit is RMB50,000 per person for Renminbi remittance from Macau
Overseas Renminbi Settlement Account
The daily limit is RMB80,000 per person for Renminbi remittance from Taiwan
Account features
Does it support Renminbi domestic transfer or transfer between self-named accounts within HSBC China?
Renminbi Settlement Account
Yes
Overseas Renminbi Savings Account
No
Overseas Renminbi Settlement Account
Transfer-out allowed but transfer-in not allowed
Account features
Does it support Renminbi cash withdrawal in branch?
Renminbi Settlement Account
Yes
Overseas Renminbi Savings Account
Yes
Overseas Renminbi Settlement Account
Yes
Account features
Does it support Renminbi Cash Deposits in branch?
Renminbi Settlement Account
Yes
Overseas Renminbi Savings Account
No
Overseas Renminbi Settlement Account
No
Account features
Does it support TMD placement?
Renminbi Settlement Account
Yes
Overseas Renminbi Savings Account
Yes
Overseas Renminbi Settlement Account
Yes (the capital and interest accrued must be credited back to this account otherwise it cannot be remitted back to Taiwan)
Account features
Does HSBC China provide Debit Card service?
Renminbi Settlement Account
Yes
Overseas Renminbi Savings Account
Yes (as the secondary or third account only)
Overseas Renminbi Settlement Account
Yes (as the secondary or third account only)
Account features
Can the unused portion of the deposits in this account be remitted back?
Renminbi Settlement Account
No
Overseas Renminbi Savings Account
Yes, back to Hong Kong, Macau or Taiwan, including the capital and interest
Overseas Renminbi Settlement Account
Yes, back to Taiwan, including the capital and interest
Account features
Any daily limit on Renminbi remittance back to Hong Kong, Macau or Taiwan?
Renminbi Settlement Account
N/A
Overseas Renminbi Savings Account
No
Overseas Renminbi Settlement Account
No
Account features
Does it support Personal Internet Banking?
Renminbi Settlement Account
Yes
Overseas Renminbi Savings Account
Yes, but limited to balance enquiry, time deposit placement and remittance back to Hong Kong, Macau or Taiwan of the unused portion
Overseas Renminbi Settlement Account
Yes, but limited to balance enquiry, time deposit placement and domestic remittance and remittance back to Taiwan of the unused portion
Account features
Does it support Phone Banking?
Renminbi Settlement Account
Yes
Overseas Renminbi Savings Account
Yes, but limited to balance enquiry and time deposit placement
Overseas Renminbi Settlement Account
Yes, but limited to balance enquiry, time deposit placement and pre-designated local payment

4. Can I withdraw my money before my Time Deposit matures?

Yes, customers can partially or fully withdraw the money before the maturity date of the Time Deposit. Unless otherwise set by laws, regulations or rules, we also reserve the right to cancel any Time Deposit due to the balance of the account falling below the minimum initial deposit amount.

5. How can I check my balance or other information of my HSBC (China) account?

You can access and manage your account via Personal Internet BankingMobile BankingPhone Banking and WeChat Banking. If you have an HSBC Debit Card you can also check your balance at any ATM machine.

6. What is the minimum deposit amount of Personal Large-Denomination Certificates of Deposit?

The minimum deposit amount is RMB200,000. 

7. Is Renminbi the only accepted currency for the subscription of Personal Large-Denomination Certificates of Deposit?

Yes. Renminbi is the only accepted currency for the subscription of Personal Large-Denomination Certificates of Deposit.

8. Does HSBC provide cross-branch services?

Yes, we provide a range of services across our branch network, regardless of which branch your account is maintained in. This includes RMB cash withdrawals/deposits*, foreign currency notes withdrawals, foreign currency cash deposits, statement requests and certificates of balances services.
*Renminbi cash withdrawals/deposits are for HSBC Premier customers only.

Foreign currency deposits

1. What foreign currency services does HSBC provide?

Account types and corresponding foreign currency details
Account Types
Foreign Currencies
Notes Accounts
HKD, USD, JPY and EUR
Exchange Accounts
HKD, USD, JPY, EUR, GBP, CAD, AUD, SGD and NZD
Account types and corresponding foreign currency details
Account Types
Notes Accounts
Foreign Currencies
HKD, USD, JPY and EUR
Account Types
Exchange Accounts
Foreign Currencies
HKD, USD, JPY, EUR, GBP, CAD, AUD, SGD and NZD

2. Is there any charge for cash deposit or withdrawal of foreign currencies?

For more details, please refer to Fees and Charges. Or contact us

HSBC Premier customers call

400-820-8828

HSBC Advance customers call

400-820-8878

Other customers call

400-820-3090

Please dial China country code +86 if you are calling from overseas

3. How can I fund my HSBC Foreign Currency Accounts?

You can fund your account with cash notes deposit, cheque, local transfer, demand draft and telegraphic transfer. We recommend you to fund your HSBC account via wire transfer or local clearing. Non-cash transactions help reduce the inconvenience caused by handling cash notes and help ensure the maximum security of your funds.

Deposit services

1. How can I apply for a Frozen Deposit Certificate?

You or your agent should visit any HSBC branch and bring valid identification documents.

2. How can I apply for an Overseas Travel Deposit Certificate?

Please visit your local branch for this service.

3. Can I release my bank account before the expiration of the freezing period of a frozen deposit?

Yes. To release the corresponding deposits, take all the original Frozen Deposit Certificate documents to your local branch.

Transfers and remittance

1. What remittance services are available at HSBC China?

You can make local transfers in RMB and foreign currencies. We also offer overseas payment-related services.

2. Can I withdraw cash from my Foreign Currency Exchange Accounts?

Yes, you can withdraw cash in RMB or other currencies from your foreign currency exchange accounts, as long as it complies with the regulations of the State Administration of Foreign Exchange (SAFE). Call our customer service team or visit a local branch for more information. 

You'll need to give your local branch 2 business days' notice so they can make sure the currency notes you require are available. All foreign currency cash withdrawals are subject to commission-in-lieu of exchange. 

Services may vary across branches, so we recommend that you consult your local branch in advance.

HSBC Premier customers call

400-820-8828

HSBC Advance customers call

400-820-8878

Other customers call

400-820-3090

Please dial China country code +86 if you are calling from overseas

3. How much is the service charge for remittances? How is it charged?

Service charges may vary according to the type of remittance made. Contact us for more information.

HSBC Premier customers call

400-820-8828

HSBC Advance customers call

400-820-8878 

Other customers call

400-820-3090

Please dial China country code +86 if you are calling from overseas

4. Can I transfer foreign currencies in China?

Yes. According to the State Administration of Foreign Exchange, you can transfer foreign currencies between your self-named accounts, or between you and your direct relatives’ accounts. You should visit your local branch in person for this service.

5. What is Global View? Can I access my accounts anywhere in the world through this service?

Global View is a unique service that allows you to link and see all of your eligible worldwide HSBC accounts from anywhere in the world.

6. How can I open an account in HSBC China?

With our key benefits of global connectivity and international recognition, we would be very happy to open accounts for you in HSBC China and provide you with customized personal banking and wealth management services. Your Relationship Manager will provide you with all the assistance you need. Please consult your Relationship Manager for details. To make it easier for you to access and manage your accounts, we recommend that you register for our Personal Internet Banking
service via www.hsbc.com.cn. Upon successful registration, a Security Device will be mailed to your correspondence address within 14 business days. You may then connect your HSBC China account to your global accounts.

7. How do I link up my accounts in different countries/territories via Personal Internet Banking?

First, sign up for Personal Internet Banking in that country/territory's HSBC website. Then log on to HSBC China Personal Internet Banking and add your account by going to 'Add/Remove a country or territory' under 'Global View' in 'My banking'. You'll need to enter your username, password and token code or answer security questions based on the hints shown on the screen.

8. When can I access Global Transfer?

Global Transfer is available 24 hours, 7 days a week, except when system maintenance has been scheduled, which is usually early in the morning on weekends or holidays.  Please check the maintenance schedule in the Internet Banking notification page.

9. How can I use HSBC Global Transfer?

Overseas foreign currency transactions between your global HSBC accounts can be made through Personal Internet Banking and Mobile Banking. Transfers to family members within your Premier Family account can only be made via Mobile Banking, but we'll be launching other digital channels very soon.

10. Can I make same-currency and cross-currency transfers via Global Transfer?

Yes. For cross-currency transfers, a review page will show an indicative exchange rate at which the transfer will be conducted. A confirmation page with details will be shown after the transfer has been processed.

11. Can I schedule immediate, future-dated and recurring transfers via Global Transfer?

Global Transfer to Self—Transfers within your global HSBC accounts: 

1) For transfers from overseas to China accounts, you can choose to make immediate, future-dated and recurring transfers. The type of transfer is subject to availability at the initiating bank.

2) For transfers from China to overseas accounts, you can choose either immediate or future-dated transfers

Global Transfer to Family—you can make immediate transfers from China to HSBC overseas accounts held by family members in the same HSBC Premier Family account.

Recurring transfer are not available for transfers from China to overseas accounts due to regulatory requirements.

12. I'm an existing Global Transfer customer in other countries/territories. Does HSBC China’s site look exactly the same as those sites?

In general, the look-and-feel and process are the same except for transfers from China to overseas. However, for transfers from China to overseas accounts, you'll need to report the reason or purpose of the transfer on the Balance of Payment (BOP) , which is mandatory under China's regulations on Foreign Exchanges Administration. 
Visit our branch for support if the reason or purpose of the transaction is not covered by our Global Transfer service.

13. Can I review my Global Transfer transaction history?

Yes, you can check your past 12 months' Global Transfer transaction history. Please select the country/territory of outgoing transfers and the debit account in the 'View transfer history' page.

14. What do I do if I have problems linking up my HSBC accounts via Personal Internet Banking or when using Global Transfer?

Please call our customer service hotline or contact your customer relationship manager if you need support.

HSBC International Education Payment

1. Which customers are eligible to use the HSBC International Education Payment System?

The system is applicable to all HSBC Premier and HSBC Advance customers who use the HSBC China Mobile Banking app and the HSBC China WeChat service account. This service is also applicable to Hong Kong SAR, Macau SAR and Taiwan HSBC Premier and HSBC Advance customers with accounts in HSBC China, but these customers have to observe the relevant foreign exchange regulatory requirements and corresponding restrictions, and may not use their renminbi holdings under this service to pay for international education tuition fees.

2. What are the operating hours of the HSBC International Education Payment System?

Renminbi payment is only available within service hours (9.30am-6.00pm, Mondays to Fridays, excluding public holidays), but foreign currency payments may be made at any time. For special holiday arrangements, refer to our website or mobile banking notices. The cut-off time for renminbi payment on the working day prior to a Chinese holiday is 4.00pm. Foreign currency payments are available 24 hours a day.

3. How are service fees charged?

HSBC Premier account holders pay zero service fees, while Advance account holders pay a very low per-transaction service fee of just USD7, or the equivalent in another currency. For more information, refer to the 'Tariff of Accounts and Services for Personal Customers' on our website.

4. If my payment cut-off date is tomorrow and I make a transfer through the HSBC International Education Payment System today, will my fund transfer arrive at the educational institution by tomorrow?

We strongly recommend that you allow enough time, as well as payment routing time (at least 4 working days). In addition, your designated receiving institution may require 2 to 3 additional working days or longer to update the status of your payment credited to its account. If the tuition payment cut-off date is approaching very soon, we recommend you use other more direct payment methods.

5. Which schools accept payments through the HSBC International Education Payment System?

The HSBC International Education Payment System is available for major educational institutes in Hong Kong SAR, the US, the UK, Canada and Australia. When using this service, you may search for and select your corresponding school/educational institute from the list of 'Billing Schools'. This list will be updated from time to time and the list at the time of use shall prevail.

If you're unable to find the billing school in the list, click 'Submit school information' to inform us. Once we receive your request, we'll confirm whether the school can be added and inform you within 2 working days. Do note that the service might not be available for all educational institutes and you may be notified that we're unable to add the particular school to the list.

6. How do I use the HSBC International Education Payment System?

Here's how you can use the HSBC International Education Payment System:

a. Log on to the HSBC mobile banking app and select 'International Education Payment System' on the homepage

b. If you're a first-time user, key in the name of the school under 'Search for education institute'

c. Repeat users may select 'Immediate payment' or choose the receiving institution from the 'List of payees'

d. Fill in your payment information

e. Confirm and submit payment information

7. What exchange rates does the HSBC International Education Payment System offer?

Prior to confirmation of instruction, the foreign currency exchange rate used by HSBC International Education Payment System is the reference exchange rate, which is provided as a reference for the amount of payment required. You'll need to confirm the real-time exchange rate when setting up the payment instrument and making payment.

8. What are reference exchange rates and real-time exchange rates?

A reference exchange rate is the exchange rate provided as reference for the corresponding amount of foreign currency you require before the confirmation of your payment instructions.

A real-time exchange rate is the rate upon which the exchange rate and the actual amount of payment are based, and it appears on the payment confirmation page.

9. How is the annual FX quota of different currencies calculated?

The available annual FX quota is based on the remaining balance of your personal annual FX quota. The amount, in USD equivalent, may be calculated based on the reference exchange rate at the time of enquiry, and is for reference purposes only. If the amount of international education expenses required to be paid exceeds the personal FX quota balance, the payment will not be successful.

10. How do I confirm if my payment was successful and the school has received my payment?

You may log on to the HSBC International Education Payment System and check your payment status under 'Payment record'. We'll also send you a notice via the International Education Payment System's 'Homepage Notice', as well as the HSBC China WeChat service account (you should receive an advance notification from the 'HSBC China Customer Service' HSBC China WeChat service account). If you don't get a notification from the HSBC China WeChat service account, please log on to the HSBC International Education Payment System to follow up on your payment status.

When executing your payment instructions, we'll also send respective emails to you and the specified school to help enquire about and confirm your tuition fee payment.

We suggest you keep a record of the relevant notifications sent to you by the school concerning tuition fee payments. You may also directly contact the school regarding your payments.

11. What does the payment status in my payment record mean?

You may log on to the HSBC Mobile Banking app/WeChat service account -> HSBC International Education Payment System -> Payment record to check the status of your International Education Payment System instructions. The following scenarios may occur as your payment status in your payment record:

  1. Payment instructions have been processed - your payment instructions will be processed within (approximately) the following working days:
    Australia: 3 working days
    Canada: 2 working days
    Hong Kong SAR, China: 4 working days
    UK: 2 working days
    US: 4 working days
    The time required for processing and sending payment instructions will depend on the location of the school. Please allow the educational institution 2 to 3 days to process the payment. You may contact the relevant school directly to confirm whether payment has been received.
  2. Payment failed - The relevant payment has been returned to the foreign currency account corresponding to your name. If you've not opened a corresponding foreign currency account with us, please contact us for assistance. You may also re-submit your payment instruct

12. Why was my payment returned to my account?

If your payment has been rejected by the receiving institution (or the bank of the receiving institution), your payment will be returned to your foreign currency account. If you used your renminbi account to make the foreign currency payment, the payment will be credited to your foreign currency account (unless you did not open a foreign currency account of the corresponding currency).

13. If I need to pay tuition fees for the same student in the same school, do I have to fill in the school’s information all over again each time?

Once you've successfully used the HSBC International Education Payment System to make payments, we'll create a list of payees under your account. If you pay tuition fees for the same student in the same school, you may execute your payment instructions without having to fill in the required information again.

14. Do I have to repeatedly fill in the payment details each time I pay via the HSBC International Education Payment System?

If you've successfully used the HSBC International Education Payment System to complete your payment for the first time, we'll create a list of payees for you (including receiving institution and student information). When you make a payment the next time (to the same receiving institution for the same student), you only have to fill in the type of foreign currency, amount, and payment order number for that payment.

15. Why can’t I find the payee’s record I need?

The payee’s record under the HSBC International Education Payment System is comprised of both the student’s and the receiving institution’s information. Altering any one of these items requires the addition of 'New receiving school and student information'.

For more information, please refer to the Frequently asked questions page.

These FAQs are intended to provide an overview of the information on issues related to financial products or services, or regulatory requirements faced when undertaking financial activity in mainland China. Due to the diversity and  complexity of financial products/services and local regulatory environment, these FAQs can only provide an outline of the issues. The information is provided for your reference only, and shall not be construed as legal, financial or any other professional advice. HSBC makes no guarantee, representation or warranty and accepts no responsibility for the accuracy updatedness and/or completeness of the information.

Latest update in Nov. 2016