Temporary service suspension for system maintenance
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:59 am on 15 Dec 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III Card account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Dec 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 14 Dec 2024 (Saturday)– 05:00 am, 15 Dec 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 05:00 am, 15 Dec 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
6 Dec 2024
Dear Customers,
Due to system maintenance, our bank will suspend the following services from 00:00 am to 02:00 am on 22 Nov 2024 (Friday): all related service functions under the Credit Card in our WeChat service account, Credit Cards application & activation services through mobile banking and WeChat service account, the use of benefit platforms and points malls, as well as account services through digital channels such as HSBC’s official website, mobile banking, WeChat service account and mini programs (including Type I account online application appointment and Type II account online application). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21st Nov 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 20 Nov 2024 (Wednesday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type I/II/III Account Application, Type II/III Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15th Nov 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Nov 2024 (Sunday)– 08:00 am, 24 Nov 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 24 Nov 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15th Nov 2024
Dear Customers,
Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 17th Nov 2024 (Sunday) 00:00 to 17th Nov 2024 (Sunday) 06:00, and the service will be back to normal immediately after the system maintenance. Please try to avoid conducting Large-denomination Certificates of Deposit operations during this time period. If you must perform a Large-denomination Certificates of Deposit operation during this time period, please be sure to pay attention to the error code and contact our customer service representative to confirm the transaction status. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13th Nov 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 17 Nov 2024 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12th Nov 2024
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:30am to 03:30am on the morning of 14 Nov 2024 (Thursday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11th Nov 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 10 Nov 2024 (Sunday) from 07:00 to 10:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
6th Nov 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be unavailable from 00:00 AM to 10:00 AM on 3rd Nov 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
31th Oct 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 3 Nov 2024 (Sunday) from 07:00 to 10:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
31th Oct 2024
Dear Customers,
Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 19th Oct 2024 (Saturday) 22:00 to 20th Oct 2024 (Sunday) 06:00, and the service will be back to normal immediately after the system maintenance. Please try to avoid conducting Large-denomination Certificates of Deposit operations during this time period. If you must perform a Large-denomination Certificates of Deposit operation during this time period, please be sure to pay attention to the error code and contact our customer service representative to confirm the transaction status. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16th Oct 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 19 Oct 2024 (Saturday)– 07:00 am, 20 Oct 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 07:00 am, 20 Oct 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Oct 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 13 Oct 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Oct 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking App, WeChat Banking Mini Program (Account Checking, Type II & Type III Account Opening, Foreign Currency Exchange Service, Personalization & Marketing Preferences Setting) will be unavailable from 00:00 am to 02:00 am on 13 Oct 2024 (Sunday morning). And it will resume to the normal immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Oct 2024
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts or credit cards from 00:30am to 01:00am on the morning of 13 Oct 2024 (Sunday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Oct 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 29Sep 2024 (Sunday) 01:00HKT– 03:55HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Sep 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 22 Sep 2024 (Sunday)– 08:00 am, 22 Sep 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 22 Sep 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Sep 2024
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 03:29am on the morning of 15 Sep 2024 (Sunday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Sep 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 22 Sep 2024 (Sunday) from 06:00 to 11:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Sep 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 08Sep 2024 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 Sep 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 8 Sep 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Sep 2024
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:30 – 04:30 15 Sep 2024 (Sunday). During this period, we will expect can’t receive any inbound transfer request, system will returns to normal after maintenance, and outbound payment will be processed once system maintenance is finished at 04:30 15 Sep 2024, you can inform your payee to check the receipt of funds after the maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Sep 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Service Account, HSBC China Mini Program, HSBC Credit Card Mini Program will be temporarily out of service from 02:30 to 5:30 AM 1 September 2024(Sunday morning) and 02:30 to 5:30 AM 8 September 2024(Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Aug 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 25 Aug 2024 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Aug 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 25 Aug 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:50 am on 11 Aug 2024 (Sunday):
1) Transfer account list and face recognition on Mobile Banking, 2) All service on HSBC China WeChat Service Account and HSBC China Retail Business Banking WeChat Service Account, 3) All service on HSBC China Mini Program, HSBC Credit Card Mini Program, HSBC Scholar mini-program 4) Credit card account number display on Internet Banking, 5) ChatBot service on Mobile and WeChat banking. Please make arrangements in advance and avoid using the mentioned services during above period. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 4 Aug 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:50 am on 21 July 2024 (Sunday):
1) Transfer account list and face recognition on Mobile Banking, 2) All service on HSBC China WeChat Service Account and HSBC China Retail Business Banking WeChat Service Account, 3) All service on HSBC China Mini Program, HSBC Credit Card Mini Program, HSBC Scholar mini-program 4) Credit card account number display on Internet Banking, 5) ChatBot service on Mobile and WeChat banking. Please make arrangements in advance and avoid using the mentioned services during above period. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jul 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 21 July 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jul 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 21 Jul 2024 (Sunday)– 08:00 am, 21 Jul 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Jul 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jul 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 14 Jul 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
3 Jul 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 7 Jul 2024 (Sunday) from 07:00 to 12:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
28th Jun 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:15 am to 03:15 am on 28 Jun 2024 (Friday):
1) Credit Card related services(Credit Card Application and Repayment) on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Account Application and Enquiry, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
25 Jun 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 30 Jun 2024 (Sunday) 00:00HKT– 04:45HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Jun 2024
Dear Customers,
Due to system maintenance, HSBC CNY Settlement Account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 21th June 2024(Friday) 23:00 to 22th June 2024 (Saturday) 11:59, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18th June 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 23 Jun 2024 (Sunday)– 08:00 am, 23 Jun 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 23 Jun 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Jun 2024
Dear Customers,
To further enhance service capabilities, we plan to conduct maintenance work from 00:00am to 11:59am on June 9, 2024 (Sunday). During the maintenance period, some services will be temporarily unavailable. Please make arrangements in advance.
Impacted service channels include: HSBC Internet Banking, Mobile Banking, Phone Banking, WeChat Banking (HSBC China Customer Service，HSBC China Retail Business Banking), WeChat Mini-App (HSBC China, HSBC Credit Card), and HSBCnet.
Impacted services include:
- Account enquiry and opening
- Investment and deposit products
- Payment
- Debit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.)
- Credit cards - application and cross branch repayment
- E-CNY services
These services will resume immediately after the completion of the maintenance.
ATM Cash withdrawals, POS transactions and all other services for credit and debit cards aside from the services outlined above will not be affected.
Please make arrangements in advance. We apologies for any inconvenience caused.
HSBC Bank (China) Company Limited
31 May 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 19 May 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 May 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 12 May 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 May 2024
Dear Customers,
In view of system maintenance, our International Education Payment will be temporarily out of service from 27 Apr 2024 (Saturday) 22:00 to 28 Apr 2024 (Sunday) 04:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Apr 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 13 April 2024 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Apr 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 14 Apr 2024 (Sunday) 02:00HKT– 05:29HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Apr 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 06:30 am on 14 Apr 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Apr 2024
Dear Customers,
Due to system maintenance, our bulk electronic payment system (BEPS) channel will be temporarily out of services from 09:00 – 15:00 31 Mar 2024 (Sunday). During this period, inward payment instructions via BEPS channel may be rejected or not be processed, and outward payment instructions via BEPS channel will be processed after system maintenance is finished at 15:00 31 Mar 2024. Internet Banking Payment System and book transferring will run as normal. We apologize for any inconvenience caused.
Time referred to in this notice is Beijing Time.
HSBC Bank (China) Company Limited
26 Mar 2024
Dear Customers,
Due to system maintenance, HSBC eCNY service to individual customer will be temporarily out of services during 24th Mar 2024 (Sunday) 00:00 to 4:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Mar 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Mar 2024 (Sunday)– 08:00 am, 24 Mar 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 24 Mar 2024. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Mar 2024
Dear Customers,
In view of system maintenance, our International Education Payment, Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 24 Mar 2024 (Sunday) from 08:00 to 11:00, Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Mar 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 1 Mar 2024 (Friday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Feb 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 28 Jan 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
25 Jan 2024
Dear Customers,
In order to provide better services, our phone banking system will undergo system maintenance from 00:00 to 08:00 in the morning on January 20, 2024 (Saturday). During this period, phone banking services may be temporarily affected. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jan 2024
Dear Customers,
Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 21st Jan 2024 (Sunday) 00:00 to 21st Jan 2024 (Sunday) 05:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17th Jan 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 21 Jan 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 21st Jan 2024 (Sunday) from 08:00 to 11:00, Beijing Time. and service will be recovered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 11:00 pm, 20 Jan 2024 (Saturday)– 08:00 am, 21 Jan 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Jan 2024. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 14 Jan 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Jan 2024
Mandatory information
Notice of branch service arrangements
Maintenance
Temporary service suspension for system maintenance
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:59 am on 15 Dec 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) CNY Type I account application, mobile phone number transfer settings, and CNY Type II/III Card account application, personal internet banking register, card bundling, top-up and transfer service. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Dec 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 22:00 pm, 14 Dec 2024 (Saturday)– 05:00 am, 15 Dec 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 05:00 am, 15 Dec 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
6 Dec 2024
Dear Customers,
Due to system maintenance, our bank will suspend the following services from 00:00 am to 02:00 am on 22 Nov 2024 (Friday): all related service functions under the Credit Card in our WeChat service account, Credit Cards application & activation services through mobile banking and WeChat service account, the use of benefit platforms and points malls, as well as account services through digital channels such as HSBC’s official website, mobile banking, WeChat service account and mini programs (including Type I account online application appointment and Type II account online application). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21st Nov 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 20 Nov 2024 (Wednesday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type I/II/III Account Application, Type II/III Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15th Nov 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Nov 2024 (Sunday)– 08:00 am, 24 Nov 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 24 Nov 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15th Nov 2024
Dear Customers,
Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 17th Nov 2024 (Sunday) 00:00 to 17th Nov 2024 (Sunday) 06:00, and the service will be back to normal immediately after the system maintenance. Please try to avoid conducting Large-denomination Certificates of Deposit operations during this time period. If you must perform a Large-denomination Certificates of Deposit operation during this time period, please be sure to pay attention to the error code and contact our customer service representative to confirm the transaction status. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13th Nov 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 17 Nov 2024 (Sunday) 02:00HKT– 04:59HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12th Nov 2024
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts and credit cards from 01:30am to 03:30am on the morning of 14 Nov 2024 (Thursday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11th Nov 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 10 Nov 2024 (Sunday) from 07:00 to 10:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
6th Nov 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Banking will be unavailable from 00:00 AM to 10:00 AM on 3rd Nov 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
31th Oct 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 3 Nov 2024 (Sunday) from 07:00 to 10:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
31th Oct 2024
Dear Customers,
Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 19th Oct 2024 (Saturday) 22:00 to 20th Oct 2024 (Sunday) 06:00, and the service will be back to normal immediately after the system maintenance. Please try to avoid conducting Large-denomination Certificates of Deposit operations during this time period. If you must perform a Large-denomination Certificates of Deposit operation during this time period, please be sure to pay attention to the error code and contact our customer service representative to confirm the transaction status. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16th Oct 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 10:00 pm, 19 Oct 2024 (Saturday)– 07:00 am, 20 Oct 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 07:00 am, 20 Oct 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Oct 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 13 Oct 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Oct 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking App, WeChat Banking Mini Program (Account Checking, Type II & Type III Account Opening, Foreign Currency Exchange Service, Personalization & Marketing Preferences Setting) will be unavailable from 00:00 am to 02:00 am on 13 Oct 2024 (Sunday morning). And it will resume to the normal immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Oct 2024
Dear Customers,
Due to system maintenance, HSBC will suspend third-party payment service (through Alipay, Tenpay, JDpay and etc.) for debit cards, Category II and III accounts or credit cards from 00:30am to 01:00am on the morning of 13 Oct 2024 (Sunday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Oct 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 29Sep 2024 (Sunday) 01:00HKT– 03:55HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Sep 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 22 Sep 2024 (Sunday)– 08:00 am, 22 Sep 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 22 Sep 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
13 Sep 2024
Dear Customers,
Due to system maintenance, the HSBC third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily suspended from 00:30am to 03:29am on the morning of 15 Sep 2024 (Sunday) and will resume normal service immediately after the maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Sep 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 22 Sep 2024 (Sunday) from 06:00 to 11:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Sep 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 08Sep 2024 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
03 Sep 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 8 Sep 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Sep 2024
Dear Customers,
Due to system maintenance, our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:30 – 04:30 15 Sep 2024 (Sunday). During this period, we will expect can’t receive any inbound transfer request, system will returns to normal after maintenance, and outbound payment will be processed once system maintenance is finished at 04:30 15 Sep 2024, you can inform your payee to check the receipt of funds after the maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
02 Sep 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, WeChat Service Account, HSBC China Mini Program, HSBC Credit Card Mini Program will be temporarily out of service from 02:30 to 5:30 AM 1 September 2024(Sunday morning) and 02:30 to 5:30 AM 8 September 2024(Sunday morning). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
26 Aug 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 25 Aug 2024 (Sunday) 01:00HKT– 06:00HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Aug 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 00:00 am to 06:00 am on 25 Aug 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
20 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:50 am on 11 Aug 2024 (Sunday):
1) Transfer account list and face recognition on Mobile Banking, 2) All service on HSBC China WeChat Service Account and HSBC China Retail Business Banking WeChat Service Account, 3) All service on HSBC China Mini Program, HSBC Credit Card Mini Program, HSBC Scholar mini-program 4) Credit card account number display on Internet Banking, 5) ChatBot service on Mobile and WeChat banking. Please make arrangements in advance and avoid using the mentioned services during above period. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 4 Aug 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
1 Aug 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:00 am to 02:50 am on 21 July 2024 (Sunday):
1) Transfer account list and face recognition on Mobile Banking, 2) All service on HSBC China WeChat Service Account and HSBC China Retail Business Banking WeChat Service Account, 3) All service on HSBC China Mini Program, HSBC Credit Card Mini Program, HSBC Scholar mini-program 4) Credit card account number display on Internet Banking, 5) ChatBot service on Mobile and WeChat banking. Please make arrangements in advance and avoid using the mentioned services during above period. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jul 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 21 July 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jul 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 21 Jul 2024 (Sunday)– 08:00 am, 21 Jul 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Jul 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jul 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 14 Jul 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
3 Jul 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 7 Jul 2024 (Sunday) from 07:00 to 12:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
28th Jun 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 00:15 am to 03:15 am on 28 Jun 2024 (Friday):
1) Credit Card related services(Credit Card Application and Repayment) on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Account Application and Enquiry, Card Bundling, Money Top-up and Fund Transfer; 4) Credit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.). Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
25 Jun 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, ApplePay, POS, Unionpay Quick Pass, etc. online and offline consumption) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 30 Jun 2024 (Sunday) 00:00HKT– 04:45HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Jun 2024
Dear Customers,
Due to system maintenance, HSBC CNY Settlement Account Type II/III account online application and service (HSBC China Mobile Banking and WeChat Banking) will be temporarily out of services during 21th June 2024(Friday) 23:00 to 22th June 2024 (Saturday) 11:59, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18th June 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 23 Jun 2024 (Sunday)– 08:00 am, 23 Jun 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 23 Jun 2024, you can notify the payee to check the fund arrival status after the system maintenance is completed. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
14 Jun 2024
Dear Customers,
To further enhance service capabilities, we plan to conduct maintenance work from 00:00am to 11:59am on June 9, 2024 (Sunday). During the maintenance period, some services will be temporarily unavailable. Please make arrangements in advance.
Impacted service channels include: HSBC Internet Banking, Mobile Banking, Phone Banking, WeChat Banking (HSBC China Customer Service，HSBC China Retail Business Banking), WeChat Mini-App (HSBC China, HSBC Credit Card), and HSBCnet.
Impacted services include:
- Account enquiry and opening
- Investment and deposit products
- Payment
- Debit cards – payments via third party payment (through Alipay, Tenpay, JDpay, and etc.)
- Credit cards - application and cross branch repayment
- E-CNY services
These services will resume immediately after the completion of the maintenance.
ATM Cash withdrawals, POS transactions and all other services for credit and debit cards aside from the services outlined above will not be affected.
Please make arrangements in advance. We apologies for any inconvenience caused.
HSBC Bank (China) Company Limited
31 May 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 19 May 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
16 May 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 12 May 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 May 2024
Dear Customers,
In view of system maintenance, our International Education Payment will be temporarily out of service from 27 Apr 2024 (Saturday) 22:00 to 28 Apr 2024 (Sunday) 04:00 , Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
24 Apr 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 13 April 2024 (Saturday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
10 Apr 2024
Dear Customers,
In view of system maintenance, our ATM service, Various transactions of debit cards in UnionPay channels (eg ATM, online and offline consumption, ApplePay) and Debit Card overseas HSBC ATM service, and debit card and HSBC CNY Settlement Account Type II /III account third party payment service (through Alipay, Tenpay, JDpay and etc.) will be temporarily out of service during 14 Apr 2024 (Sunday) 02:00HKT– 05:29HKT. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
9 Apr 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, WeChat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 06:30 am on 14 Apr 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
8 Apr 2024
Dear Customers,
Due to system maintenance, our bulk electronic payment system (BEPS) channel will be temporarily out of services from 09:00 – 15:00 31 Mar 2024 (Sunday). During this period, inward payment instructions via BEPS channel may be rejected or not be processed, and outward payment instructions via BEPS channel will be processed after system maintenance is finished at 15:00 31 Mar 2024. Internet Banking Payment System and book transferring will run as normal. We apologize for any inconvenience caused.
Time referred to in this notice is Beijing Time.
HSBC Bank (China) Company Limited
26 Mar 2024
Dear Customers,
Due to system maintenance, HSBC eCNY service to individual customer will be temporarily out of services during 24th Mar 2024 (Sunday) 00:00 to 4:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
21 Mar 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 00:00 am, 24 Mar 2024 (Sunday)– 08:00 am, 24 Mar 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 24 Mar 2024. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Mar 2024
Dear Customers,
In view of system maintenance, our International Education Payment, Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 24 Mar 2024 (Sunday) from 08:00 to 11:00, Beijing Time. and service will be covered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
15 Mar 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 1 Mar 2024 (Friday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
27 Feb 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 28 Jan 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
25 Jan 2024
Dear Customers,
In order to provide better services, our phone banking system will undergo system maintenance from 00:00 to 08:00 in the morning on January 20, 2024 (Saturday). During this period, phone banking services may be temporarily affected. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
18 Jan 2024
Dear Customers,
Due to system maintenance, HSBC CNY Personal Large-denomination Certificates of Deposit account online application and service (HSBC China Mobile Banking) might have network fluctuates or temporarily service outage during 21st Jan 2024 (Sunday) 00:00 to 21st Jan 2024 (Sunday) 05:00, and the service will be back to normal immediately after the system maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
17th Jan 2024
Dear Customers,
Due to system maintenance, our Internet Banking, Mobile Banking, Phone Banking, Wechat Banking, Credit Card and HSBC CNY Settlement Account Type II /III account application, ECNY service, third party payment service (through Alipay, Tenpay, JDpay and etc.) will be unavailable from 01:00 am to 03:59 am on 21 Jan 2024 (Sunday morning). And it will resume to the norm immediately after the completion of maintenance. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
In view of system maintenance, our International Education Payment , Global Transfer to Self, and Global Transfer to Family will be temporarily out of service on 21st Jan 2024 (Sunday) from 08:00 to 11:00, Beijing Time. and service will be recovered after maintenance. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
Due to system maintenance of Global Payment System of HSBC Bank (China), our cross-bank CNY transfer service (including mobile number transfer) will be temporarily out of services from 11:00 pm, 20 Jan 2024 (Saturday)– 08:00 am, 21 Jan 2024 (Sunday). During this period, all inbound transfer request will be rejected by system but return to normal after system maintenance. The outbound payment CNY payment via digital channels will be processed once system maintenance is finished at 08:00 am, 21 Jan 2024. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
12 Jan 2024
Dear Customers,
Due to system maintenance, our following services will be temporarily suspended from 01:00 am to 04:00 am on 14 Jan 2024 (Sunday):
1) Credit Card related services on Mobile Banking, Phone Banking, WeChat Banking, Internet Banking; 2) Linking your debit card to Apple Pay; 3) Type II/III Account Application, Card Bundling, Money Top-up and Fund Transfer. Please make arrangements in advance and avoid using the above services during the above time. We apologize for any inconvenience caused.
HSBC Bank (China) Company Limited
11 Jan 2024