Call us
95366 (24h, Mon-Sun)
*Please dial China country code +86 (21) if you are calling from overseas
Get in touch
| City | Address | Tel | Code |
|---|---|---|---|
| Beijing | 17F, Fortune Financial Center, No.5 Dongsanhuan Zhong Road Chaoyang District,Beijing | (+86)-10-5999-8888 | 100020 |
| Shanghai | 28F, HSBC Building, Shanghai IFC, 8 Century Avenue, Pudong District, Shanghai | (+86)-21-3888-3888 | 200120 |
| Guangzhou | 27/F, Taikoohui Tower 2, 381 Tianhe Road, Guangzhou | (+86)-20-8313-1668 | 510620 |
| Shenzhen | Unit 302-01, 3/F, Qianhai Chow Tai Fook Finance Tower (Phase I), No. 66 Shu Niu Avenue, Nanshan Subdistrict the Shenzhen Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen | (+86)-755-8233-8016 | 518052 |
| Chengdu | Unit01, 02, 03, 04-1, 05, 06, 40F, Tower 2, No.1199, North Tianfu Avenue, Hi-Tech Zone, Chengdu, Sichuan | (028) 8673 3111 | 610041 |
| Hangzhou | Room 2001-01 Building 2, MIXC City, No. 1366 Qianjiang Road, Sijiqing Street, Shangcheng District, Hangzhou City, Zhejiang Province | 0571-89811266 | 310008 |
| City | Beijing |
|---|---|
| Address | 17F, Fortune Financial Center, No.5 Dongsanhuan Zhong Road Chaoyang District,Beijing |
| Tel | (+86)-10-5999-8888 |
| Code | 100020 |
| City | Shanghai |
| Address | 28F, HSBC Building, Shanghai IFC, 8 Century Avenue, Pudong District, Shanghai |
| Tel | (+86)-21-3888-3888 |
| Code | 200120 |
| City | Guangzhou |
| Address | 27/F, Taikoohui Tower 2, 381 Tianhe Road, Guangzhou |
| Tel | (+86)-20-8313-1668 |
| Code | 510620 |
| City | Shenzhen |
| Address | Unit 302-01, 3/F, Qianhai Chow Tai Fook Finance Tower (Phase I), No. 66 Shu Niu Avenue, Nanshan Subdistrict the Shenzhen Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen |
| Tel | (+86)-755-8233-8016 |
| Code | 518052 |
| City | Chengdu |
| Address | Unit01, 02, 03, 04-1, 05, 06, 40F, Tower 2, No.1199, North Tianfu Avenue, Hi-Tech Zone, Chengdu, Sichuan |
| Tel | (028) 8673 3111 |
| Code | 610041 |
| City | Hangzhou |
| Address | Room 2001-01 Building 2, MIXC City, No. 1366 Qianjiang Road, Sijiqing Street, Shangcheng District, Hangzhou City, Zhejiang Province |
| Tel | 0571-89811266 |
| Code | 310008 |
For more information contact us from our HSBC Global Private Banking site:
Or find an office worldwide with our office locator
Complaint and Feedback
HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us, we will reply to you within two working days.
You could also contact us by listed channels.
HSBC China Customer Service Hotline
95366 (24h, Mon-Sun)
*Please dial the country code of mainland China +86 (21) if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan
Complaint Handling Process
Step 1:
We'll contact you within 2 working days after receiving your complaint to confirm the case.
Step 2:
We'll conduct an investigation, keep records and ask for your feedback. We will respond within 5 working days from the day we receive your complaint.
Step 3:
If we are unable to respond within 5 working days, we will update you with a new time line and our follow-up actions.
Step 4:
It will generally take 15 days to resolve your complaint. If you've reported a complex or serious issue, it will take up to 30 days. Further handling will take up to, but no more than, 60 days.
