Top of main content
Hand showing a paper plane in front of a plane's windows; image used for HSBC China Private Banking contact us page.

Contact Us

HSBC China Private Banking offices are conveniently located in central locations in Shanghai and Guangzhou.

Get in touch

Shanghai

HSBC Bank (China) Company Limited, Private Banking

L27, HSBC Building, Shanghai IFC, 8 Century Avenue, Pudong District, Shanghai 200120, P.R.C.

Tel: (+86) 21 3888 3888

Fax: (+86) 21 2320 8573

Guangzhou

HSBC Bank (China) Company Limited, Private Banking

28/F, Taikoohui Tower 2, 381 Tianhe Road, Guangzhou 510620, P.R.C.

Tel: (+86) 20 8313 1668

Fax: (+86) 20 8313 1062

For more information contact us from our HSBC Private Banking global site:

Or find an office worldwide with our office locator

Complaint and Feedback

HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us we will reply to you within two working day.

You could also contact us by listed channels.

Call us

95366(24 H, Mon - Sun)

*Please dial China country code +86 (21) if you are calling from overseas

Complaint Handling Process

Step 1:

Contact customer within 2 working day after receiving the customer's complaint to confirm acceptance of the complaint.

Step 2:

Investigate, record and collect customer feedbacks, and give customer the result within 7 working days after bank receives the complaint.

Step 3:

If the result cannot be given within the stipulated time, the customer should be notified of the updated processing time in time and confirm to continue to follow up.

Step 4:

In principle, all complaints should be completed within 15 natural days. For complex or serious complaints, it could be completed within 30 natural days. If the situation is particularly complex, the final processing time limit should not exceed 60 natural days.