Get in touch
For more information contact us from our HSBC Private Banking global site:
Or find an office worldwide with our office locator
Complaint and Feedback
HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us we will reply to you within two working day.
You could also contact us by listed channels.
95366（24 H, Mon - Sun）
*Please dial China country code +86 (21) if you are calling from overseas
Complaint Handling Process
In principle, all complaints should be completed within 15 natural days. For complex or serious complaints, it could be completed within 30 natural days. If the situation is particularly complex, the final processing time limit should not exceed 60 natural days.