Get in touch
Beijing
HSBC Bank (China) Company Limited, Global Private Banking
17F, Fortune Financial Center, No.5 Dongsanhuan Zhong Road Chaoyang District,Beijing 100020,P.R.C
Tel: (+86)-10-5999-8888
Shanghai
HSBC Bank (China) Company Limited, Global Private Banking
L27, HSBC Building, Shanghai IFC, 8 Century Avenue, Pudong District, Shanghai 200120, P.R.C.
Tel: (+86)-21-3888-3888
Guangzhou
HSBC Bank (China) Company Limited, Global Private Banking
28/F, Taikoohui Tower 2, 381 Tianhe Road, Guangzhou 510620, P.R.C.
Tel: (+86)-20-8313-1668
Shenzhen
HSBC Bank (China) Company Limited, Global Private Banking
2701-2702, 27/F China Resource Building, 5001 Shennan Road East, Luohu Shenzhen, China 518010, P.R.C.
Tel: (+86)-755-8233-8016
Chengdu
HSBC Bank (China) Company Limited, Global Private Banking
Room 201, Unit 1, Building 1, China Overseas International Center, No. 177 Jiaozi Avenue Hi-Tech District, Chengdu, China 610016, P.R.C.
Tel: (+86)-28-8673-3028
For more information contact us from our HSBC Global Private Banking site:
Or find an office worldwide with our office locator
Complaint and Feedback
HSBC is committed to providing the best customer service possible. If you do have a complaint, please get in touch with us we will reply to you within two working day.
You could also contact us by listed channels.
Call us
95366（24 H, Mon - Sun）
*Please dial China country code +86 (21) if you are calling from overseas
Complaint Handling Process
Step 1：
Contact customer within 2 working day after receiving the customer's complaint to confirm acceptance of the complaint.
Step 2：
Investigate, record and collect customer feedbacks, and give customer the result within 7 working days after bank receives the complaint.
Step 3：
If the result cannot be given within the stipulated time, the customer should be notified of the updated processing time in time and confirm to continue to follow up.
Step 4：
In principle, all complaints should be completed within 15 natural days. For complex or serious complaints, it could be completed within 30 natural days. If the situation is particularly complex, the final processing time limit should not exceed 60 natural days.