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HSBC Premier Debit Card

HSBC Premier Debit Card

With an HSBC Premier Debit Card, you don't just enjoy the security and convenience; it is also a passport to many local and international privileges and services.

Important Security Tips

When you receive your card mailer / Personal Identification Number (PIN) mailer

  • Please check whether the card mailer/PIN mailer is intact. If a mailer is either unsealed or broken, please do NOT acknowledge receipt; contact the HSBC China 24-hour Customer Service Hotline or advise the staff of HSBC Bank (China) Company Limited("the Bank") immediately. If the card mailer / PIN mailer is sealed and intact, please reconcile the cardholder name printed on the card mailer / PIN mailer. If the name is incorrect, please do NOT use the card / PIN; contact the HSBC China 24-hour Customer Service Hotline or the Bank immediately. Otherwise, please sign for acknowledgment.

    HSBC 24-hour Premier Customer Service Hotline:
    +86 400 820 8828 /+86 (21) 3888 8828;

    HSBC 24-hour Advance Customer Service Hotline:
    +86 400 820 8878 /+86 (21) 3888 8878.


  • Please reconcile the cardholder name embossed on the debit card. If the information is incorrect, please do NOT use the card; contact the HSBC China 24-hour Customer Service Hotline immediately. Otherwise, please also sign on the reverse of your card immediately (the same signature as in your debit card application form) and keep your card safe.
  • After you have opened the PIN mailer, please go to an HSBC China ATM to change your PIN and destroy the PIN mailer as soon as possible.

Please keep your PIN safe

Disclosure of the PIN will put you at great risk, so please note:

  • Make sure nobody sees you entering your PIN when you are changing it at an ATM.
  • Do NOT use your identity card number, birthday, telephone number or commonly used sequences such as 888888, 123456 or 000000 as your PIN.
  • Memorise your PIN and keep it confidential.
  • DO NOT write the PIN down. If you have to, please keep it away from the debit card.
  • Change your PIN regularly.
  • DO NOT disclose your PIN to anyone, including the Bank staff.

Debit card user security tips

Here are some precautions for using your card safely:

Debit card protection

  • Keep your debit card safe. For card loss, theft or embezzlement, please immediately contact any HSBC branch in mainland China or call:

    HSBC 24-hour Premier Customer Service Hotline: +86 400 820 8828 /+86 (21) 3888 8828;
    HSBC 24-hour Advance Customer Service Hotline: +86 400 820 8878 /+86 (21) 3888 8878.


    and report to the police immediately.
    If you have reported your card lost or stolen, do NOT use it again if you find it later. Please inform the Bank first.
  • Never give or lend your card to anyone else.
  • Do not place your card close to magnetic materials, including mobile phones and other electronic devices.
  • Please keep your debit card and identity documents separately.

ATM usage precautions

  • Cover the keypad while you enter your PIN.
  • Do not force your card into the machine when the ATM screen advises you to take your card.
  • For cash withdrawal from an HSBC China ATM, please take the advice (if any) first, then your card, and the cash last. Please follow the ATM instructions to avoid card retention.
  • Remember to take all your belongings, eg card, cash, and receipt if any, before you leave the ATM.
  • Remember to take back your card after the transaction.
  • If you observe any suspicious device (eg pin hole camera) or activity (eg shoulder surfing) when using the Bank's ATMs, cancel the transaction immediately and contact our staff during office hours or call:

    HSBC 24-hour Premier Customer Service Hotline: +86 400 820 8828 /+86 (21) 3888 8828;
    HSBC 24-hour Advance Customer Service Hotline: +86 400 820 8878 / +86(21)3888 8878.

  • If you observe anything suspicious or have any other questions when using other banks' ATMs, cancel the transaction immediately and report to the staff of the local bank to which the ATM belongs.
  • If there is anything suspicious occurring around an ATM, go to another machine.
  • If you encounter any problems at an ATM, contact our staff or the owner bank of the ATM. Do NOT accept assistance from strangers.
  • If strangers request for fund transfer by SMS or phone call, please be cautious in case it is a fraud. If you have any enquiries, contact our staff or call our 24-hour service hotline.
  • Count your cash only in secure surroundings.
  • If you want to have a record of the transaction, please keep your receipt and do not leave it at or near the machine.
  • The use and operation of ATMs located in different countries and territories around the world may vary. It is therefore important that you read and follow the corresponding ATM instructions carefully.

Note:
* The expression 'HSBC debit card' used herein means two kinds of debit card issued by HSBC China unless otherwise mentioned – HSBC Premier Debit Card (for HSBC Premier customers) and HSBC Advance Debit Card.
* The above content is just for reference. For more detail, please check the Debit Card Terms and Conditions of HSBC Bank (China) Company Limited.

 
 

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