Contact Us

Before you contact us, please read our Privacy and Security Statement. To email us, please complete the form below. It is very important that you do not provide your account or credit card numbers or convey any confidential information or banking instructions in this form.

We take the privacy and confidentiality of our customers' information very seriously and will never request your personal and financial information via e-mail. For any questions or to report a suspicious e-mail, please contact our below customer service hotline.

Call us

Existing Premier Customers
*(+86)-400-820-8828 / (+86)-(21)-3888 8828
(within Mainland China)
(from overseas)
Service Hours 24 hours

Existing Advance Customers
*(+86) 400-820-8878 / (+86)-(21)-3888 8878
(within Mainland China)
(from overseas)
Service Hours 24 hours a day

Non HSBC Personal Customers  
*(+86)-400-820-3090 / (+86)-(21)-3888 3015
(within Mainland China)
(from overseas)
Service Hours Mon - Fri: 8:30-17:30 excluding public holidays

General enquiries for Corporate Business  
*(+86)-400-882-6688 (for call if in or out of Mainland China)
Lines are open from: Monday to Friday:8am to 9pm excluding public holidays
Public Holidays: 9am to 5pm
HSBCnet Customers
(within Mainland China)
(from overseas)
Service Hours Mon - Fri: 09:00 - 18:00 CST (GMT +8) excluding public holidays

(*Please take notice that 400 hotline service is not available in some overseas countries)

E-mail us
*Title: Address:
*First name: * Location (country/territory and city):
Company Name: * Nationality or registered place of business:
*Contact Phone Number:
*E-mail address:

*Which of our business would you like to contact:
*What is the subject of your enquiry?
*Please provide details here:

Note: Please complete all fields marked with *