Contact Us

Before you contact us, please read our Privacy and Security Statement. To email us, please complete the form below. It is very important that you do not provide your account or credit card numbers or convey any confidential information or banking instructions in this form.

We take the privacy and confidentiality of our customers' information very seriously and will never request your personal and financial information via e-mail. For any questions or to report a suspicious e-mail, please contact our below customer service hotline.

Call us

Existing Premier Customers
800-820-8828
*(+86)-400-820-8828 / (+86)-(21)-3888 8828
(within Mainland China)
(from overseas)
Service Hours 24 hours

Existing Advance Customers
800-820-8878
*(+86) 400-820-8878 / (+86)-(21)-3888 8878
(within Mainland China)
(from overseas)
Service Hours 24 hours a day

Non HSBC Personal Customers  
800-830-2880
*(+86)-400-820-3090 / (+86)-(21)-3888 3015
(within Mainland China)
(from overseas)
Service Hours Mon - Fri: 8:30-17:30 excluding public holidays

General enquiries for Corporate Business  
*(+86)-400-882-6688 (for call if in or out of Mainland China)
Lines are open from: Monday to Friday:8am to 9pm excluding public holidays
Public Holidays: 9am to 5pm

(*Please take notice that 400 hotline service is not available in some overseas countries)

E-mail us
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