Personal Phone Banking

How can PhoneBanking help me?

With HSBC's automated services you can use PhoneBanking to get information on your accounts and manage your finances…

Mini Statement

After entering your correct PBN and PIN, the system will broadcast a brief balance summary of your main accounts linked to phone banking up to a maximum of 7 accounts including your CNY settlement, CNY savings, CNY call deposit and foreign currency statement savings account.

Obtain account information

• Balances of savings accounts and loan accounts
• Last five credit/debit transaction details

Conduct transfers and payments

• Transfers between your own HSBC accounts
• Pre-designated payments to other local bank

Obtain rates by phone or fax

• Time deposit interest rates
• Foreign exchange rates

Manage your time deposits

• Set up new time deposits
• Enquire on your existing time deposit account
• Change maturity instructions for existing time deposits
• Time deposit interest rate enquiry and fax

Access a host of other services

• Change your PIN
• Stop payment of cheques
• Request new cheque-books
• Track issued cheques
• Request statements by post or by fax

Also available to non-registered customers!

Besides the above services offered to registered customers, non-registered customers can also access the following PhoneBanking services without a PBN or PIN by calling our 24-hour free service hotline

Not registered? You can still…

• Enquire about time deposit interest rates
• Enquire about foreign exchange rates
• Talk to our dedicated Customer Service Representatives