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Personal Phone Banking
Use your phone to securely manage your finances, whether through an automated response service or talk to our Customer Service Representative.
Managing your finances has never been easier
Enjoy the convenience of modern banking by using your phone to access a comprehensive suite of financial services, wherever you are, whenever you like. No more queues. No more hassles. Round-the-clock remote control financial management is all right here at your fingertips. Call day or night.
Phonebanking is here to help you 24 hours a day.
Fast and simple
Like all other HSBC services, PhoneBanking is user-friendly. All you need to do is call our 24-hour free service hotline. An automated voice will help you carry out your transactions by providing simple, easy-to-follow instructions. When you need help during the call, you can press the '*' key at any time for automated help including repeat information, return to the main menu etc. You can also talk to our professional Customer Service Representatives for assistance in ‘bank account services’ main menu.
Please refer to the Phonebanking pocket guide for further operating details.
Secure and confidential
Privacy is assured. A unique phone banking number (PBN) and personal identification number (PIN) will be issued to enable you to use the service. Your account can only be activated by keying in both PBN and PIN.
Service hours
Both our automated PhoneBanking services as well as our Customer Service Representatives are available 24 hours a day, 365 days a year.
- Call us on:
800-830-2880
(or +86-20-83918133 if outside of mainland China or using a mobile phone).
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