How to take care of your Security Device

Here are our guidelines…

For further assistance in maintaining the operability of your Security Device, please follow the guidelines below. All customers will receive their initial Security Device free of charge. Replacements, due to loss or damage, will be subject to a RMB100 fee.

Please do…

- Keep your Security Device in a safe and secure place, where it is unlikely to be lost or taken by others
- Keep your Security Device dry and safe from large temperature fluctuations
- Personalise your Security Device as you would a key, or other security object. Attaching stickers, key chains,
  and different coloured chords is fine, as long as the decoration does not give out information that would
  allow someone to specifically identify the Security Device with you (name, address, HKID number, etc.)
- Call HSBC's 24-hour Services hotline 800-820-8878 if the message, "BATT", appears on the LCD screen of
  your Security Device. This message means that the device's battery is running low, and that you will require
  a replacement device. Please note that there is no way for you to replace the battery. Tampering with the
  internal parts of your Security Device will cause the device to malfunction.

Please don’t…

- Submerge your Security Device in water. The Security Device has been designed to be water-resistant, but not
  waterproof. Submerging your Security Device in water will cause it to malfunction
- Expose your Security Device to extreme temperatures. Leaving your device in areas with abnormally high or
  low temperatures (car trunk, clothes dryer, sun, etc.) may damage the plastic shell and cause problems with
  the device itself
- Drop your Security Device from large heights, step on it, or otherwise physically stress the Security Device.
  Your Security Device has been designed to tolerate the normal day-to-day stress levels associated with daily
  handling. The device will be damaged if exposed to abnormal conditions
- Open you Security Device. Your Security Device has several tamper proof features. Opening the device,
  removing the battery or circuit board, etc. will cause the device to malfunction