Dear customers,

In order to provide a more comfortable banking environment for you, we are pleased to announce that the Guangzhou HSBC Building Sub-branch will become a Premier Centre in the near future. The Sub-branch will start renovations on 19-May-2008, and we plan to complete the refurbishment by 27-Jun-2008.

We regret that during the period of 19-May-2008 to 27-Jun-2008, all services including cash, non-cash, ATM or other self-banking services will not be available at the affected sub-branch.

As an interim arrangement

• For Premier customers, please go to the HSBC Guangzhou China Hotel Sub-branch or any other HSBC Premier Centre for services during this period. (HSBC Guangzhou China Hotel Sub-branch Add: Shop 103-106, G/F, China Hotel, Liu Hua Road, Guangzhou. Tel: [86] (20) 8626 6288)
• For non-Premier customers and corporate customers, please go to HSBC Guangzhou Branch for services. (HSBC Guangzhou Branch Add: G2, G/F, Garden Hotel, No.368 Huan Shi Dong Road, Guangzhou. Tel: [86] (20) 8313 1888)
• For ATM service, please go to HSBC Guangzhou Branch, HSBC Guangzhou China Hotel Sub-branch, or other nearby ATMs.

Our sub-branch will resume business on 30-Jun-2008, and will provide full HSBC Premier services. For any inquiry, please dial our hotline at 800-820-8878. We sincerely apologize for any inconvenience caused, and wish for your understanding. Thank you for your support and cooperation.

HSBC Bank (China) Company Limited
Guangzhou HSBC Building Sub-branch


FAQs for Guangzhou HSBC Building Sub-branch’s business closure

Why is the Guangzhou HSBC Building Sub-branch closed?

In order to provide a more comfortable banking environment for you, the Guangzhou HSBC Building Sub-branch will become a Premier Centre in the near future. And the sub-branch (will) start(s) refurbishment on 19-May-2008, and the completion day would be 27-Jun-2008.

We regret that during the period of 19-May-2008 to 27-Jun-2008, all services including cash, non-cash, ATM or other self-banking services will not be available at the affected sub-branch.

Where can I get banking services when it’s closed?

• For Premier customers, please go to the HSBC Guangzhou China Hotel Sub-branch or any other HSBC Premier Centre for services during this period. (HSBC Guangzhou China Hotel Sub-branch Add: Shop 103-106, G/F, China Hotel, Liu Hua Road, Guangzhou. Tel: [86] (20) 8626 6288)
• For non-Premier customers and corporate customers, please go to HSBC Guangzhou Branch for services. (HSBC Guangzhou Branch Add: G2, G/F, Garden Hotel, No.368 Huan Shi Dong Road, Guangzhou. Tel: [86] (20) 8313 1888)
• For ATM services, please go to HSBC Guangzhou Branch, HSBC Guangzhou China Hotel Sub-branch, or other nearby ATMs.

When will it resume business?

Our sub-branch will resume business on 30-Jun-2008, and will provide full HSBC Premier Services. For non-Premier customers and corporate customers, please go to HSBC Guangzhou Branch for services. (HSBC Guangzhou Branch Add: G2, G/F, Garden Hotel, No.368 Huan Shi Dong Road, Guangzhou. Tel: [86] (20) 8313 1888)

Why haven’t I received any notification?

We are sorry about the inconvenience caused by the temporary business closure. 5 actions are taken to inform our customers:

• a temporary business closure notice posted outside the Guangzhou HSBC Building Sub-branch bank hall
• a temporary business closure notification letter has been delivered to all Guangzhou HSBC Building Sub-branch customers
• the temporary business closure notice is posted on www.hsbc.com.cn
• the temporary business closure is contained in the greeting message
• we have arranged our staff on duty to explain and guide our customers to further banking services in Guangzhou HSBC Building Sub-branch during the business closure.

We sincerely apologize for any inconvenience caused, and wish for your understanding. Thank you for your support and cooperation. Any further enquiry, please dial our hotline at 800-820-8878.

Where can I find my PRO? Which telephone number can I reach him/her?

Please provide us with your Personal Relationship Officer (PRO)’s name (both Chinese and English are ok):
Relationship Manager Mable Mei 13352889576, Assistant George 13430370294
Relationship Manager Susan Xian 13711201211, Assistant Patric 13802727027
Relationship Manager Greta Guo 13751875177, Assistant Chloe 13560131203


Why stop non-premier service in the Sub-Branch which caused inconvenience to me?

We sincerely apologize for any inconvenience caused. Considering the limited resource and network at the moment, we are trying to provide better banking service to all customers. For non-Premier customers and corporate customers, please go to HSBC Guangzhou Branch for services. Guangzhou Branch is our main branch, where full range of services and more operational support is available. In order to have a satisfactory banking experience, please go to Guangzhou Branch in Garden hotel for services, thank you for your support and cooperation.


Appendix: Guangzhou branches and ATM outlets:

Guangzhou Branch

G2, G/F, Garden Hotel, No.368 Huan Shi Dong Lu
Telephone: [86] (20) 8313 1888 Weekend Services

Guangzhou China Hotel Sub-branch (Premier Services)

S103-106, G/F, China Hotel Liu Hua Road
Telephone: [86] (20) 8626 6288

Guangzhou CITIC Plaza Sub-branch (Premier Services)

Shop 111B, G/F, CITIC Plaza No.233 Tian He North Road
Telephone: [86] (20) 3877 2988 Weekend Services

Guangzhou Jiangnanxi Sub-branch (Premier Services)
G/F No.120 Jiangnanxi Road
Telephone: [86] (20) 8391 8588 Weekend Services

Guangzhou Teemall Sub-branch (Premier Services)

Shop No.1 of G/F & Unit 01,02,03&08 of 5/F Teem Tower, No.208, Tianhe Road, Tianhe District
Telephone: [86] (20) 8510 2288 Weekend Services

Guangzhou Dongshankou Sub-branch (Premier Services)

Unit A7, G/F, Jinxuan Modern Mall No. 4 & 6, Nonglin Xia Road, Yue Xiu District
Telephone: [86] (20) 8313 1638 Weekend Services


Guangzhou ATMs

Guangzhou International Airport
Terminal Building, Arrival Area A Guangzhou Baiyun International Airport 24 hour access

White Swan Hotel
North Entrance, Ground Floor, White Swan Hotel 1 Southern Street, Shamian Island 24 hour access

Teemall Plaza
South Gate , Ground Floor, Teemall Plaza No 208 Tianhe North Road 24 hour access

Holiday Inn Shifu Guangzhou
4/F, Holiday Inn Shifu Guangzhou No. 188, Di Shifu Road, Liwan District 24 hour access

Gound Floor, Dong Bao Building
Gound Floor, Dong Bao Building No.767 Dong Feng Dong Lu 24 hour access

Carrefour KangWang store
New Flame City- plaza No. 656 Kangwang zhong Road, Liwan District
Access from 8:30 to 22:30 from Sunday to Thursday
Access from 8:30 to 23:00 from Friday to Saturday

Hotel Landmark Canton
Hotel Landmark Canton G/F Block B, Hotel Landmark Canton, No. 8 Qiao Guang Road 24 hour access

Grandbuy Department Store
Grandbuy Dept Store G/F Grandbuy Xinyi, No.18-28 Xi Hu Lu, Yuexiu Dist Access from 9:00 to 22:00