Transfers

What are the transfers that I can carry out?

The transfers that you can perform are:

1. From one of your accounts held with the Bank to another of your accounts or third party accounts held within the Bank (In-house Transfer).
2. Local Payment to banks within Mainland China
3. You can also make payments to third parties who do not have an account with the Bank by requesting for Telegraphic Transfer online.
4. CNY Hong Kong Macao account remittance

The In-house Transfers and CNY local payment to banks within Mainland China made to beneficiary accounts can be set up to be made at a specified future date or set up as recurring transfers.

Please be reminded that certain transfer transactions cannot be carried out online due to local regulations.

Is there any transaction limit?

Yes, your transactions are restricted by limits set by the bank and yourself. The maximum daily limits are set for each kind of transaction.

How do I know that my transaction has been processed and the transaction status?

After you have entered the transfer details and have chosen the type of transfer that you require, you have to click on 'Send' for processing. You are then shown the details you have entered giving you an opportunity to check them once again. You can confirm or change your instruction at this point. Once you have confirmed your instruction, the screen will display a final Acknowledgement that your transfer has been processed. A unique transaction reference number is displayed for the transaction, which must be quoted if you have any query on the transfer.

Meanwhile, you may select the "Transfer history" to check the transaction status, it will display as "Processing", "Completed", and "Rejected".

Can I make scheduled transfers or recurring payments?

When you make transfers, you have an option to transfer immediately or on a future date. Transfers that are scheduled to occur on a future date are called future transfers.

Standing instructions for recurring payments can be set up in In-house Transfer, and CNY local payment to banks within Mainland China module. For example, you could set up an In-house Transfer or CNY local payment to banks within Mainland China recurring instruction to transfer a fixed sum of money every month to a particular account within the bank.

After setting up future or recurring transfers, you may view the transfers that are scheduled by you. You may view them either in Date order, Beneficiary order or Transfer Amount order. Recurring payments and future transfer for overseas remittance are not available at the moment.

Can I change or delete transfers?

Transfers that were carried out immediately cannot be changed.

If you have set up scheduled transfers or recurring transfers that are yet to be carried out, you may change or delete these through the respective pages.

What are saved transfers?

Repeated transfers to the same beneficiaries can be saved as templates thus preventing the need for repeated input of details. These saved transfers can then be used by you to transfer amounts to the specified beneficiaries whenever required. This function is available for in-house transfers, CNY local payment to banks within Mainland China, and FCY overseas remittance.

“Saved transfers” has two types: Non-designated payee whom you saved via online banking and Pre-designated payee whom was set up at our branch.

You may setup non-designated payee via online banking, the maximum transfer limit is applied to CNY 50,000 or equivalent on each working day. You may also setup pre-defined payee by fill in the application form at our branch, and its maximum transfer limit is applied to CNY 200,000 or equivalent.