Services

Can I change my personal information with the Bank?

Yes, you will be able to change details such as residence and office telephone numbers, mobile number, e-mail address and many other personal details as well through the "Update to Personal Details" option. And you may give the details of the new address through our 'Update Correspondence Address' option in the 'Services' menu.

What functions are available under "Message" option?

Functions under “Message” option include:

1. Read message -- the 'Read Message' option helps you access any communication sent by the Bank to you. The communication can range from Bank updates, request acknowledgements and reminder requests.
2. Delete message -- once you have read the message, you have an option to delete the message. To delete the message, all you have to do is click the 'Delete' button.
3. Send message -- you can send messages to the Bank on selected subject matters as facilitated by our Internet Banking Site. To send a message to the Bank, all you have to do is click on the 'Send Message' button, select a subject and type in your message. After you have completed typing the message, you will have to click the 'Send' button. Please note the maximum number of characters allowed in a message is 3000 for English or 1500 for Chinese.You will get an acknowledgement on the screen that your message has been sent.

How can I order a cheque book online?

To order a cheque book, all you need to do is click the "Order Cheque Book " option in the Services Menu. You will have to input the account number (select through the pull down menu) and click the 'Submit' button, you will get an acknowledgment advice on the screen. The cheque book you order will be mailed to your address registered with the bank.

Is the Stop Cheque instruction or report loss instruction immediately carried out? What should I do?

Yes, the cheque will be stopped with immediate effect if the instruction is performed during banking hours. Any instructions performed during non-banking hours may be processed on the same working day or latest by the next working day. Note the stop cheque instruction or report loss instruction will only be carried out subject to that the related cheques have not been encashed.

You can stop a cheque by entering the cheque number and the amount of the cheque on the screen. If you want to report loss of a series of cheques, all you have to do is to enter the range of cheque numbers (provided the cheque numbers are in consecutive number order).

How do I Request brochure?

You are able to request for brochures on any of our products through our Internet Banking and we will mail the brochures to your registered mailing address.

How do I register for mobile alerts to stay updated on banking transactions through SMS?

You can set up reminders on your savings accounts, current accounts and term deposit accounts. The channel to receive your alerts can be set up at Update alert delivery. And you can delete the alerts when necessary.

For savings or current accounts, there are the following alerts:

1. Credit notices - whenever a deposit more than your specified amount goes into your account.
2. Debit notices - whenever a deduction more than your specified amount is taken out from your account.
3. Balance notices - whenever your account balance falls below your specified minimum balance or rises above your specified maximum balance.

For term deposit accounts, there is the following alert:

1. Maturity dates - you will be notified with your specified number of days prior to your term deposit maturity.

Can I reset PIN for my Phonebanking Services or Debit Card?

Yes, you can reset PIN for Phonebanking Services or Debit Card. To do so, you only need to select the Phonebanking Number or Debit Card number. According to your previous settings, new PIN will be mailed to your correspondence address or branch within 7 working days.