Registration, User ID and Password

How do I register for HSBC Personal Internet Banking?

The self-registration process is explained below:

When you access HSBC Personal Internet Banking for the first time, you have to key in your PBN and Personal Identification Number (PIN), or Debit Card Number, Issue Number and PIN to register. You will then be presented with the 'Terms and Conditions' for HSBC Personal Internet Banking. After you accept the 'Terms and Conditions', you will be shown the list of all your accounts held with the Bank that are linked to your Customer Number. At this stage, you may choose to de-link one or more of your accounts from this service. When you confirm your acceptance of the list by clicking on 'Confirm' you are presented with a welcome screen that confirms that you have been registered for HSBC Personal Internet Banking successfully. You can now logon to access your bank accounts.

What are my Phone Banking Number (PBN) and Personal Identification Number (PIN)?

The PBN is a 10-digit number that is allocated to you when you first register for either HSBC Personal Internet Banking or our Phonebanking service. This number allows the Bank to uniquely identify you as a customer and must be used when accessing both HSBC Personal Internet Banking and Phonebanking services.

The PIN is a 6-digit number allocated to you when you first register for either our HSBC Personal Internet Banking or our Phone Banking service. The PIN is used in conjunction with the PBN to register for the HSBC Personal Internet Banking service for the first time and to access your accounts. You will also be prompted to create your own new Internet Banking User ID and password. The new ID and password will have to be used to access HSBC Personal Internet Banking for all future logins and transactions.

Your password is important. Follow these Security Tips when creating your password.

Please dial our Customer Service Hotline 800-820-8878 for assistance. The PBN and PIN will be separately sent to you by normal mail and registered mail respectively upon your successful application.

Can I access Internet Banking session right after self-registration?

Yes. You will be entitled a 30 day period after self-registration, which is referred to as "Security Device Activation Grace Period". During Grace Period, you can log on to Internet Banking session using your Internet Banking username and password only and enjoy part of our internet banking services. Meanwhile, a security device will be sent out to your correspondence address in 3 working days after self-registration. You will only be able to access full services, after you receive your security device and activate it.

Will I be able to use all functions during Grace Period?

Sorry, some of our functions require one-time-password (the password generated by security device) input for security concerns, thus the functions available during this period are limited. Before activating your security device, you do not have permission to complete the below requests:

1. Transfer to 3rd party account (including: other HSBC account, local beneficiary, overseas beneficiary and CNY HK/Macao Remittance account)
2. Update/proceed saved transfer
3. Update personal information and contact information
4. Update correspondence address
5. Request replacement PIN
6. Order Cheque book
7. Stop cheque or report cheque loss
8. Global View (GV)

What if I still haven't received the security device after this period?

Once you have reached the maximum number of deferrals for activating your security device, you must activate it to continue accessing our Internet Banking services. If you have not received a security device, or if your security device has been lost or stolen before it's activated, please contact our hotline 800-820-8878 to request a new security device be mailed to you. Before receiving the new security device, you will not be able to log onto internet banking services or use any functions.

What if I've lost my security device after it's been activated? Will I still be able to log onto Internet Banking with username and password only?

Once your security device has been activated, you are always required to input your one-time-password during log on session. Thus if you've lost your device after activation, you will not be able to log on to Internet Banking until you receive a new one. You may contact our hotline 800-820-8878 on such issues to request for a new security device. You will not be able to log on internet banking and use any functions before you receive and activate your new security device.

How do I change my Password?

To change the Password, all you have to do is click on the 'Change Internet Banking Password' button. You will have to enter your old password and the new password (twice) in the boxes provided. After entering all the required data, you will have to click the "Proceed" Button

I have lost my Password. How can I reset my password?

If forgotten your online banking password, you may click “Forgotten your password” under “Enter your password”, following the instruction on the page and reset online banking password.

What should I do when there is a "User PIN authentication FAILURE, please try again!"

You have entered a wrong password. Please re-enter the correct password you have initially setup. REMARK: If you failed to enter the correct password 3 times, your account will be temporary locked by the system.