General

What is HSBC Personal Internet Banking?

HSBC Personal Internet Banking allows you to bank online wherever you have access to the internet (subject to browser requirements), whenever it suits you. Whether it be at home or work, you can choose when you want to access your accounts, 24 hours a day 7 days a week.

You may currently enjoy these services although there will be enhancements and additional services in the near future:

1. Obtain account enquiries.
2. Perform transactions of transfer and remittance.
3. Obtain rates enquiries.
4. Open new term deposits and set up/change maturity instruction.
5. Use other Services like stop or report loss of cheque, request for statements, order your cheque book, change of address and send/receive secured messages to/from the Bank and set up alerts.

What equipment and software do I need to access this service?

To access HSBC Personal Internet Banking, you will need:

1. A computer with Internet access.
2. A modem and a telephone line or other Internet connection service like ADSL
3. A browser - minimum requirements: Internet Explorer version 5.5 or Netscape Navigator version 4.72 or above.
4. The HSBC Personal Internet Banking screens are best viewed when screen resolution is set at 1024x768 or higher.

Besides, you also need to have 'cookies' and 'JavaScript' enabled on your browser. To do this on Microsoft Internet Explorer you should:

1. Click on 'tool' on the browser toolbar and select 'Internet Options'.
2. Choose the 'security' page.
3. Click 'custom level'.
4. Click 'allow cookies that are stored in your computer'.
5. Click 'OK'.

For Netscape Navigator

1. Click 'edit' on the browser toolbar
2. Select 'preferences'.
3. Choose 'advanced' categories
4. Click 'accept all cookies'.
5. Click 'OK'.

How can I gain access to HSBC Personal Internet Banking?

If you are a resident or a non-resident individual and you hold account with the Bank, you are eligible to register for this service. This service is presently not available for accountholders of joint accounts where the signing instructions are 'to sign jointly'.

HSBC mainland China customers already registered for our Phonebanking service can immediately register online for HSBC Personal Internet Banking using their current Phonebanking Number (PBN) and Personal Identification Number (PIN). Or customers can register with their Debit Card Number, Issue Number and PIN. Other customers should dial our national toll free Customer Service Hotline on 800-820-8878 to get their Phonebanking Numbers (PBN) and then register online. Non-HSBC customers can simply start any account with us and apply for a PBN or debit card to register for this service.

Can I access all my accounts through this service? Can I view my accounts when I am overseas?

After you have registered for HSBC Personal Internet Banking, those accounts that you hold with the Bank that are currently supported by HSBC Personal Internet Banking will be automatically displayed. These accounts will be accessible through this service. Joint accounts, where signing instructions are 'to sign jointly', are not available to be accessed through HSBC Personal Internet Banking. Please note that new accounts will be available to be added to HSBC Personal Internet Banking on the day after an account is opened

If you do not wish to be able to view any of your account(s), you may unmark the relevant account to remove it from view. If you change your mind at a later stage, the de-activated accounts can be re-instated.

Newly opened accounts will not be automatically be added to your account summary, but such accounts will be immediately available for selection in the "Select/deselect" option under the "Services" menu.

You can access your accounts from anywhere as long as you have Internet access with browser such as Internet Explorer or Netscape Communicator/Navigator.

What is Global View? Can I access my accounts all over the world through this function?

Global View is a value-added internet banking service exclusively for HSBC customers. HSBC customers can enquiry the account information of their HSBC accounts held in other country or territory through the "Global View" service.

How do I find help/assistance on the various questions I have on the use of HSBC Personal Internet Banking?

Every screen of HSBC Personal Internet Banking has Help, which are designed to assist you in obtaining clarifications on common queries. You have to click on Help Text to access this information.

If you have further queries, you may dial our Customer Service Hotline 800-820-8878. Our staff will assist you with any queries or complaints about the use of HSBC Personal Internet Banking or general banking queries.

If you need to write to us concerning HSBC Personal Internet Banking, please send us a mail through the 'Send Message' option in the 'Services' menu

What is the national toll free Customer Service Hotline for HSBC Personal Internet Banking?

The national toll free Customer Service Hotline for HSBC Personal Internet Banking is (86) 800-820-8878.

Can I set up my Internet Banking daily transfer limits?

Your transactions are restricted by limits set by the bank and yourself. The maximum daily limits are set for each kind of transaction. After registered to HSBC Personal Internet Banking, you need to set up Internet Banking daily transfer limits at our branch before you can make any 3rd party transfer. Then, you are also able to reduce your daily limits for each category of transaction anytime. If there's a need to increase the transfer limit, you will need to approach the branch in person.