Multi-currency services

What account services does HSBC provide?

We provide multi-currency account services including cash deposit and withdrawal, term deposits, personal lending, remittance, foreign currency exchange and rate enquiry.

Notes accounts can be held in HKD, USD, JPY and EUR, and exchange accounts in HKD, USD, JPY, EUR, GBP, CAD, AUD and SGD.

Does HSBC require a minimum account balance for personal accounts?

Except the minimum account balance required by local laws and regulations (including but not limited to RMB settlement, cheque account and term deposit account), there is no minimum balance requirement on personal accounts. However, with effect from 1 February 2008, a monthly service fee of RMB150 or equivalent will be charged if the combined average balance of all accounts of the same customer is less than RMB100,000 or equivalent.

Is there any charge for cash deposit or withdrawal?

There's no charge for cash deposit. But cash withdrawal may be subject to charges of 0.25% - 0.40%, minimum CNY40/equivalent. Please note that the charge varies from 0.25%-0.40% for different branches. Please contact our branches or phone 800-830-2880 for details.

How can I fund my HSBC accounts?

You can fund your account by cash notes deposit, cheque, local transfer, demand draft and telegraphic transfer. We recommend you fund your HSBC account via wire transfer or local clearing. Non-cash transactions help reduce the inconvenience caused by handling cash notes and help ensure the maximum security of your funds. We shall try our best to facilitate this process.

Does HSBC provide phone banking or internet banking services?

Yes. We have phone banking and Internet banking services in mainland China.

Personal Banking Products & Services Enquiries: 800 830 2880
(If outside of mainland China or using a mobile phone, please dial [86] (20) 8391 8133)
Phone banking customer service hotline: 800-820-8878

Registered customers can conduct online account enquiry, transfer funds, check interest and exchange rates as well as receive information on other bank products and services.