Can’t Logon

Can’t Logon HSBC Personal Internet Banking

What if I'm disconnected from the Internet in mid-transaction?

Once you are back online, check your account balances and transaction history, or dial our national toll free Customer Service Hotline 800-820-8878 immediately.

Why do I get a message saying 'JavaScript Error'?

This means that the Java applet is not completely loaded onto your PC. Follow the instructions below to fully load this up:

1. Click on the 'Refresh' button in the browser's top navigation bar
2. Re-select the transaction and wait for the loading to be completed
3. Proceed again with your transaction
4. If this does not help, clear the browser's cache and login again.

To clear the browser's cache on Microsoft Internet Explorer:

1. Click on 'Tools'.
2. Select 'Internet Options'.
3. Click on 'General'.
4. Click on' Delete Files within the Temporary Internet Files' section.
5. Click 'OK'.
6. Close and open your browser again.

For Netscape Communicator

1. Click on 'Edit'.
2. Choose 'Preferences'.
3. Click on 'Advanced'.
4. Select 'Cache'.
5. Click on 'Clear Memory Cache'.
6. Click on 'Clear Disk Cache'.
7. Click 'OK'.
8. Close and open your browser again

Why do I get a message saying 'This program has performed an illegal operation'?

Your computer have probably encountered some problem. Close and open your browser again. If this does not work, restart your PC and try again. If the problem is still there, please dial our Customer Service Hotline 800-820-8878 or email us through the 'send message' option.

I didn't have a problem logging onto HSBC Personal Internet Banking on other days, but why do I seem to have a problem doing so now?

You may have to clear your browser's cache to help solve this problem. Follow the instructions below to clear the cache:

To clear the browser's cache on Internet Explorer:

1. Click on 'Tools'.
2. Select 'Internet Options'.
3. Click on 'General'.
4. Click on 'Delete Files within the Temporary Internet Files' section.
5. Click 'OK'.
6. Close and open your browser again

For Netscape Communicator 4.0

1. Click on 'Edit'.
2. Choose 'Preferences'.
3. Click on 'Advanced'.
4. Select 'Cache'.
5. Click on 'Clear Memory Cache'.
6. Click on 'Clear Disk Cache'.
7. Click 'OK'.
8. Close and open your browser again