Internet Banking for Business Service

What are the services offered by the Internet Banking for Business Service?

Account Information - real-time registered corporate account balance checking
Rates Enquiries - foreign exchange rate enquiries
Secure E-mails - Receive or send secure e-mails to HSBC

Are there any additional charges?

The service is generally free.

Is the service secure?
We utilise the latest 128-bit encryption technology. Please see our Online Security FAQ & Assurance for more details.

How do I register?

You basically only need to follow the 4 steps as mentioned below:
Step 1
Define your authorised delegate(s). If yours is a Limited Company, please attach a certified true copy of the extract of company meeting minutes.
Step 2
Complete the forms of "Mandate For Internet Banking of A Limited Company" and "Internet Banking for Business Service Request Form" and delete sections that are not applicable to you.
Step 3
Take the completed application with the attached document (if any) to the HSBC branch where you maintain your account.
Step 4
The authorised delegate will receive a personal user ID and password and return the Password Acknowledgement Form to HSBC.

How many delegates can I nominate?
There is no limitation for the number of persons to be nominated and authorised by Commercial Banking customers to use the service.

Can Phonebanking users apply for the service?
Yes, while a fresh application is needed although you will use the same PBN.

Can Internet Banking for Business Service users access Phonebanking?
Yes, while a fresh application is needed although you will use the same PBN.

How do we access the Internet Banking for Business Service?

Click here to enter the Internet Banking web page, then click the Logon button. Or go directly to https://www.ebank.hsbc.com.cn/Logon.htm

What equipment and software do I need to access this service?

To access online@hsbc, you will need:

A computer with Internet access.
A modem and a telephone line or other Internet connection service like ADSL
A browser - minimum requirements: Internet Explorer version 5.0 or Netscape Navigator version 4.72 or above.
The online@hsbc screens are best viewed when screen resolution is set at 1024x768 or higher.

Besides, you also need to have 'cookies' and 'JavaScript' enabled on your browser. To do this on Microsoft Internet Explorer you should:

Click on 'tools' on the browser toolbar and select 'Internet Options'.
Choose the 'security' page.
Click 'custom level'.
Click 'allow cookies that are stored in your computer'.
Click 'OK'.

For Netscape Navigator:

Click 'edit' on the browser toolbar
Select 'preferences'.
Choose 'advanced' categories.
Click 'accept all cookies'.
Click 'OK'.

Can I change my Password? How do I change my Password?

To change the Password, all you have to do is click on the 'Change Internet Banking Password' button. You will have to enter your old password and the new password (twice) in the boxes provided. After entering all the required data, you will have to click the "Proceed" Button

I have lost my Password. What should I do now?
You should approach your branch of account in person to request for a new Password.

What should I do when there is a "User PIN authentication FAILURE, please try again!"
You have entered a wrong password. Please re-enter the correct password you have initially setup. Please note: If you failed to enter the correct password 3 times, your account will be temporary locked by the system.

What should I do when there is "Your User PIN authentication has FAIL over 3 times" message popup on my screen while processing a transaction?
You have entered a wrong password 3 times and your account has been locked. Please phone our Call Centre: 800-820-8878 for assistance.

Can I view the transactions on accounts?

By clicking on the account number shown against each account, a detailed view of the entries in account will be shown. (Please use the scroll bar located on the right hand side of the screen to view the details) The transactions will be displayed in date order with details like date, a brief description of the transaction, debit/credit amount and the corresponding balance. If you need more information on any particular transaction, click on the date of the particular transaction.

From what date can I view the transaction history?
Transactions since the last two statements were generated will be displayed in the 'View Account History' screen.

How do I read messages from the Bank?
The 'Read Message' option helps you access any communication sent by the Bank to you. The communication can range from Bank updates, request acknowledgements and reminder requests.

How do I delete the messages?
Once you have read the message, you have an option to delete the message. To delete the message, all you have to do is click the 'Delete' button.

Can I send messages to the Bank?

Yes, you can send messages to the Bank on selected subject matters as facilitated by our Internet Banking Site. To send a message to the Bank, all you have to do is click on the 'Send Message' button, select a subject and type in your message. After you have completed typing the message, you will have to click the 'Send' button.

To clear the message box, click the 'Reset' button.

Please note the maximum number of characters allowed in a message is 3000 for English or 1500 for Chinese.