ATM

What services are offered by HBCN ATM?

HBCN provides different services to different kinds of cards, as follows:

	Card issued by HSBC (China)	Card issued by Hangseng (China)	Card issued by overseas members of HSBC Group*	Card issued by other banks(CUP/Visa/MasterCard)
Cash Withdraw	√	√	√	√
Balance Enquiry	√	√	√	√
Transfer	√		√
Account Activity Enquiry	√		√
Check-Book Request	√		√
Statement Request	√		√
PIN Change	√
Language Change	√
Secondary Account Update	√

*Exception: Some overseas member of HSBC Group(e.g. HSBC Hong Kong, Hangseng Hong Kong) issued CUP Credit Card may only enjoy the services of Cash Withdraw and Balance Enquiry.

How can I do if my card was retained by HBCN ATM?

Please keep the customer advice properly. You may call our 24-hour service hotline 800 820 1818or+86 21 3888 1818 for the procedure card collection.

How much will be charged if I transact in HBCN ATM? What is the cash withdraw daily limits? What is the maximum cash withdraw amount per time?

Both the transaction fee for using HBCN ATM and the cash withdraw daily limit are determined by your card issuing bank. The maximum cash withdraw amount per time are RMB2,500.