You are not logged on.  Log on to Internet Banking

Frequently Asked Questions

FAQs

Our FAQs are divided into different sections – please click on one of the four links below to view the material

Personal Banking Commercial Banking Personal Internet Banking Internet Banking for Business Service
Frequently Asked Questions Renminbi Services Frequently Asked Questions Setting up accounts Frequently Asked Questions General Frequently Asked Questions Internet Banking for Business Service
Frequently Asked Questions Multi-currency services Frequently Asked Questions Borrowing in China Frequently Asked Questions Can’t Logon  
Frequently Asked Questions Account Service   Frequently Asked Questions Registration, User ID and Password  
Frequently Asked Questions Cash and Cards   Frequently Asked Questions Time Deposits  
Frequently Asked Questions ATM   Frequently Asked Questions Transfers  
Frequently Asked Questions Branch Opening Hour   Frequently Asked Questions Accounts and Statements  
Frequently Asked Questions Home Mortgage Loan   Frequently Asked Questions Services  
Frequently Asked Questions Remittance   Frequently Asked Questions Security Devices  


Disclaimer:
These FAQs are intended to provide an overview of some key regulatory issues faced when undertaking financial activity in China. Due to the complexity of the regulatory environment, these FAQs can only provide an outline of the issues. The information is provided for your reference only, and does not construe any form of legal, financial or other professional advice; HSBC is not responsible for the accuracy, updatedness and completeness of the information.

Last updated: Novemeber 2008

If you have any questions, please visit your nearest branch or call our Enquiry Hotline on:
800-830-2880 ([86] (20) 8391 8133 if out of mainland China or using a mobile phone)

Enquiry Hotline service hours:
Monday-Friday, 9:00am-9:00pm
Saturday-Sunday, 9:00am-6:00pm

© Copyright. HSBC Bank (China) Company Limited 2010. All rights reserved.