Frequently Asked Questions

FAQs

Our FAQs are divided into different sections – please click on one of the four links below to view the material

Personal Banking	Commercial Banking	Personal Internet Banking	Internet Banking for Business Service
Renminbi Services	Setting up accounts	General	Internet Banking for Business Service
Multi-currency services	Borrowing in China	Can’t Logon
Account Service		Registration, User ID and Password
Cash and Cards		Time Deposits
ATM		Transfers
Branch Opening Hour		Accounts and Statements
Home Mortgage Loan		Services
Remittance		Security Devices

Disclaimer:
These FAQs are intended to provide an overview of some key regulatory issues faced when undertaking financial activity in China. Due to the complexity of the regulatory environment, these FAQs can only provide an outline of the issues. The information is provided for your reference only, and does not construe any form of legal, financial or other professional advice; HSBC is not responsible for the accuracy, updatedness and completeness of the information.

Last updated: Novemeber 2008

If you have any questions, please visit your nearest branch or call our Enquiry Hotline on:
800-830-2880 ([86] (20) 8391 8133 if out of mainland China or using a mobile phone)

Enquiry Hotline service hours:
Monday-Friday, 9:00am-9:00pm
Saturday-Sunday, 9:00am-6:00pm