Manned Customer Service Hotline

Through the manned customer services, you learn more about the phonebanking. We provide you with more comprehensive and detailed services to avoid the trouble that you go to the branches to handle your business.

The manned service is available 8:00 to 21:00
Mon-Fri and 9:00-17:00 Sat and Sun (except public holidays).

In addition to the above automated services offered to registered customers, customers can also enjoy the following customer services without a PBN or PIN:

	Enquire about time deposit interest rates
	Enquire about foreign exchange rates
	Enquire about general product and service information
	Talk to our dedicated Customer Service Representatives

	Please call 400 882 6688 or contact your nearest HSBC branch.
	Our Customer Service Representatives will help you start using Phonebanking
Phonebanking Service General Terms And Conditions

Enjoy the convenient of modern banking by using your phone to access a comprehensive suite of financial service, wherever you are, whenever you like. No more queues and no more hassles. Round-the-clock remote control financial management is all right here at your fingertips. Call day or night. Just enjoy it!

	All you need to do is call our Phonebanking hotline on 400 882 6688
	When you need help during the call, you can press '*' key to repeat information, return to the main menu or talk to our professional Customer Service Representatives for assistance.
	Please refer to the phonebanking pocket guide for operating details

	A unique phone banking number (PBN) and personal identification number (PIN) will be issued to enable you to use the service
	Your account can only be accessed by keying in both PBN and PIN

Our automated Phonebanking service is available 24 hours a day, 365 days a year (the manned service is not 24 hours but 9:00 to 21:00 Mon-Fri and 9:00-17:00 Sat - Sun)

	Dial 400 882 6688 from a tone-dial phone and choose your preferred language (English or Mandarin)
	Listen to the main menu and select a service option
	Enter your ten-digit PBN and six-digit PIN for transactions

With HSBC's automated services you can use Phonebanking to:

Obtain account information including:

	Balances of saving account, time deposit and loan account

	Last five credit / debit transaction details

Conduct transfers and payments including:

	Transfers between your own HSBC accounts

	Pre-designated account transfers

Obtain rates by phone or fax including:
	Time deposit interest rates
	Foreign exchange rates

Manage your time deposits including:
	Set up new deposits
	Change maturity instructions for existing time deposits

Conduct a host of other services including:
	Request statements by post or by fax	Change your PIN
	Request new cheques	Track issued cheques

Talk to Us

Call us on: 400 882 6688

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